ITサービスデスク (L1 フィールド サポート エンジニア) / L1 Field support engineer【外資系ITサービス企業】 | Emerge 360 Japan K.K./Emerge 360 Japan 株式会社の求人詳細


キービジュアル キービジュアル
更新日 2021-03-05
掲載開始日 2021-03-05

ITサービスデスク (L1 フィールド サポート エンジニア) / L1 Field support engineer【外資系ITサービス企業】

  • ★★ スタッフレベル
  • 上場企業
Emerge 360 Japan K.K./Emerge 360 Japan 株式会社
企業名 【外資系ITサービス企業】
Emerge 360 Japan K.K./Emerge 360 Japan 株式会社
IT関連(その他) - 社内システム担当
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - IT ヘルプデスク
業種 ITコンサルティング
勤務地 アジア 日本 東京都 その他
アジア 日本 福島県
アジア 日本 長野県
仕事内容 外資系ITサービス企業が、八王子市にてITサービスデスク (L1 フィールド サポート エンジニア)を探しております。
2年以上のオンサイトITサポート/サービスデスク エンジニア/ヘルプデスク経験をお持ちの方を求めております。

正社員 (離職期間などがある場合は1年の契約社員スタートの可能性あり)となり、長期的に就業可能なポジションです。
東京 八王子市の他に、福島県 (会津)、長野県、青森県でも募集しております。

- As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on

Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels.
- Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management.
- Should be able to handle issues independently and suggest/ implement services improvements plans.
- Should be able to identify and highlight scope of automation to lead or Manager

- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.

- Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.


Behind any great company is a team of great people who work together to create success. Helping companies put together and develop winning teams is what EMERGE (PATHWAYS) does. As an Asian company we place particular emphasis on integrity and developing lasting relationships, with our clients, with our candidates and with our staff.

Our team brings a unique mix of client and industry experience. These include: financial services, IT, staffing services, pharmaceutical, manufacturing, telecommunications, accounting, healthcare and hospitality.
応募条件 Requirements:
- 2-4 years of experience in Onsite support
- Knowledge and experience on windows 10 OS
- Native Japanese or N2 and English

- Experience with Service management tool – ex – Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting tablets
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 400万円 〜 600万円   
給与に関する説明 給与:経験とスキルを考慮
休日 完全週休2日制(土・日・祝祭日)
契約期間 正社員

ITサービスデスク (L1 フィールド サポート エンジニア) / L1 Field support engineer【外資系ITサービス企業】