Working at a major data center which provides a wide variety of services to customers. You will be entrusted with front service handling requests related to system operations from the IT department.
・Delivering primary customer services using both telephone and email
・Understand the business outline for escalation destination based on inquiries and applications.
・Appropriate customer status confirmation and escalation
・Log entries for various tickets
・Organize, manage and control all cases
・Priority assignment and unde ...
・ Telephone / Email reception management (requests, inquiries, incidents)
・ Escalation to related parts according to the content of inquiry
・ Japanese-English, English-Japanese translation and interpretation (if necessary)
・ Rental management of keys, premises wireless telephones, etc.
・ Preparation of various reports
・ Data center entry / exit management (entrance / exit application processing, security check, escort, lending of necessary equipment, etc.)
・ Tape exchange, storage, delivery to external vendors
・ LED confirmation, p ...
BiOS is looking for data center engineers to join international support team servicing a global provider in
Tokyo. Fast Moving, Highly demanding environment where you will be expected to undertake key aspects of
maintenance and deployment work on Servers, network appliance and cabling.
• Request Management – process, coordinate and support tickets as per agreed service levels for both
scheduled and unscheduled troubleshooting support.
• Install, move, add, and change server and other hardware in ...
You will work on establishing a new overseas business in Indonesia.
You will be responsible for a wide range of tasks, including support for Indonesian projects, interpreting, translating, and accepting trainees.
You will work in the Kansai area for three months after joining the company, so that you can firmly gain the basics of power plant management. After that, you will work at the Osaka head office and work on projects with members of the overseas business group. If we launch our office in Indonesia, you will have the oppo ...