As a service trainer, you will provide store guidance and human resource development for general customer service to managers and employees of overseas stores.
・ Understand customer base and issues at overseas stores
・ Guidance and advice on customer service
・ Creating and brushing up customer service manuals
・ Build employee mindset
・ Creation and operation of training programs ...
As a service trainer, you will be instructed by the store managers/employees of overseas stores about the store services and human resource development related to general customer service.
・Understand the customer base and issues of overseas stores
・Guiding service guidance and advice
・Creation of customer service manual, brush up
・Build employee mindset
・Creation and operation of training programs
*Medium to long term business trips from 1 to 6 months ...
• As support specialist:
o Proactively monitor the application performance and data processing.
o Analysis and reporting issues; fixing within SLA and Transporting changes
o Service Improvements
• As an development specialist
o Be part of design discussions for new projects.
o Develop objects as per requirement and creation of necessary TDs and FDs.
o Support business for testing.
- Organize workshops (dev team / business / process owner / key users)
- Coordinate and Support DevOps Team activities
• Manage Design Team for Concept generation
• Guide Designers throughout the design phases and confirm design proposals
• Should Drive Design reviews with necessary supporting documents and evidences for all design phases and ensure target attainment of each phase.
• Manage all customer and internal Engineering Change Notices(Spec tenders & Production Design Notes)
• Participate in Customer and drive internal reviews and meet KPI targets.
• Co-ordinate with Customer, Vendors and Design Change Control Teams for timely implementation o ...