Your primary responsibility is to provide support to Customer Success Manager (CSM), your tasks
will include, but will not limited to:CSM Operations Support
● Collaborate with CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of
● Full ownership of processing supplier lists of assessment and other operational tasks to supplier data
● Data analysis and presentation preparation
● Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls)
● Liaise with other ...
Team Coordinator will be responsible for supporting Supercell Customer Support team to ensure each agent is providing the best customer service and to improve player's experience for the assigned titles such as Clash Royale, Brawl Stars, Clash of Clans and Hay Day.
• Research and analyze relevant information about the game to ensure Player's experience
• Analyze and improve the workflow of Customer Support team
• Create and edit FAQ and templates
• Coach and mentor Customer Support agent ...
HCL Japan is a worldly known ICT service company.
Its sister company, C3i in Fukuoka, is hiring an experienced Bilingual Depot Engineer to help employees and facilitate with client counterpart as required.
You can leverage your experience and work in a bigger ICT service company that has global and dynamic delivery structure, fully using English and Japanese languages.
The Depot Technician is responsible for identifying and resolving hardware and software issues that could not be resolved over the telephone.Additionally, Th ...
My client is looking for a highly ambitious, analytical and computer-savy member to join their growing team to help filter through provocative and inappropriate content. This role will include communication with various offices throughout Asia and North America.
* Judge user search needs through query and tools, sort out classification of requirements
* Comb the types of search bad cases and rate the quality of the results
* Responsible for monitoring international short video content quality to ensure community
As the person in charge of quality improvement, with understanding about the way of thinking and culture of overseas customers, you will improve the overseas customer support operation and respond to each customer accordingly. In the future, we will leave the team management in your hands.
1. Operation improvement work for responding to inquiries overseas
We will improve inquiries in the content distributed for English-speaking countries.
2. Efforts for service improvement utilizing VOC (customer voice) ...
Customer support business operation manager
As the business operation manager of customer support, while cooperating with the sales manager, we will entrust you with a wide range of tasks from business flow design to recruitment, training, and organizational construction, starting up and operating the actual business part of the CS business. I will.
・ Report creation
・ Operation management / CS quality control
・ Shift creation, management and member care support
・ Preparation before operation, e ...
This role will help develop the order management team within the e-commerce department. This is a new, growing team with high potential to grow. Responsibilities within this position will include helping with implementing a new ERP system, communicating with the headquarter in Europe, as well as various interactions with customers and vendor partners.
* Handle the incoming customer orders, from receipt to delivery.
* Acknowledge received orders on estimated delivery time and prices.