Customer Service ・ Jobs in Japan search results

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.


Description

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:

* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all in ...

世界に20拠点を構えるグローバル企業「TEN」で、あなたらしくご活躍してみませんか？

TENは富裕層向けのコンシェルジュサービスを展開している会社です。日本法人ではクレジットカード会社の会員様や高級車のオーナー様に向けてサービスを提供しています。

グローバル企業の一員として、お客様のニーズにお応えするという「おもてなし」の精神をもってサービスに携わりたい方を募集しております。

【 ...

The Safety Specialist position entails fostering community engagement, crisis management, and implementing effective safety policies within a fully remote setting in Japan. The ideal candidate must have a minimum of 1 year of experience in cabin crew, contact center customer service, or hospitality, with native-level proficiency in Japanese and business-level proficiency in English.


Description

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Community Engagement: Establish and maintain strong relationships with community members, team members, and key stakeholders to understand and ramp ...

◆ Average annual income ranking, No. 1 in Japan! Develop and sell machinery and equipment for companies in-house!
◆We have the R&D ability to create world-first and industry-first products, and our operating profit margin exceeds 50%!

[Business content]
This is a job where you will provide customer support to overseas subsidiaries (North and South America/Greater China/ASIA/EU) by explaining survey results and suggesting improvements tailored to the customer's usage environment.

<Specific duties>
・Report/support for products returned for r ...

We are seeking a dynamic and experienced individual to join our team as an Order Management Leader for Luxury Retail. In this role, you will be pivotal in maintaining the precision and integrity of our aftersales administration processes, overseeing a team of two administrators, and demonstrating exceptional organizational abilities to prioritize tasks and manage deadlines effectively.


Description

Repair Reception:

* Enter, oversee, and track aftersales transactions within the system.
* Collaborate closely with the Parts Team and Technical ...

☆Bilingual customer service☆

Your job will be to provide customer service to one of the world's largest hotel reservation sites, and respond to various inquiries from customers and accommodation facilities in both Japanese and English.

Specific work content
✬Customer support (CSG department: 8:00-21:30 shift, 8 hours of actual work, 5 days a week including weekends and holidays)
・Inquiries before and after reservation
・About billing etc.

✬Responsible for hotel partners (CSP department: 9:00-19:30, 8-hour shifts, 5 days a week incl ...

We're seeking a bilingual Customer Project Manager to support the implementation and utilization of our Container Shipping Platform, guiding clients through the pilot phase to full deployment.


Description

* Implementing company's solution during the pilot phase on a functional level, including setting up the solution and guiding customers through the process.
* Conducting comprehensive training sessions for new users to ensure efficient utilization of our platform.
* Project management responsibilities, including hosting weekly and monthly me ...

As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.


Description

As the After-Sales Specialist you will be supporting the Team's Manager with the establishment of a new After-Sales department, as well as be able to contribute individually by supporting customers post-purchase inquiries.

The main responsibilities involve:

* Engage in customer support after-sales activities ...

This position will be the first point of contact supporting potential and existing clients in their day-to-day trading activities. This position will become familiar with the company's processes, products, and sales techniques per region. This is an integral position that will play a key role in the company's client acquisition and retention strategy.


Description

This position will be the first point of contact supporting potential and existing clients in their day-to-day trading activities. This position will become familiar with the company's p ...

世界的に有名なヘッドフォン・イヤホンを提供している企業で、エンドユーザーのテクニカルサポートを行っていただきます。お客様の声を直接聞き取り、フィードバックを元に企業の成長に直結できる非常にやりがいのあるポジションです。


職務内容

* B2Cのテクニカルサポート／お問い合わせ対応（メール90%、電話10%）
* 外注センターのエスカレーション対応
* 修理会社との連携
* CS（受発注担当）のサ ...

1. Conduct onboarding training sessions for new employees centered on service standards, product knowledge, and other essential elements of the role.
2. Conduct training sessions to help team members effectively understand and adopt new game content and processes.
3. Collaborate with the quality inspection team to evaluate training effectiveness, provide feedback, and identify areas for improvement.
4. Collect practice data, write reports, and analyze the effectiveness of the training program. Provides recommendations to strengthen training initiative ...

1. Lead and manage the content moderation team to ensure achievement of operational goals and requirements.
2. Manage team performance to ensure achievement of performance goals and key performance indicators (KPIs).
3. Assist team members in solving complex work problems and provide guidance and support to solve problems.
4. Prepare reports on the performance and trends of the content moderation team, conduct analysis, and suggest improvements.
5. Participate in the implementation of content moderation process improvements, idea contribution, and ef ...

1. 新入社員向けのオンボーディングトレーニングセッションを実施し、サービス基準、製品知識、その他各自の役割に不可欠な側面に焦点を当てます。
2. チームメンバーが新しいゲームの内容やプロセスを理解し、効果的に受け入れられるよう、トレーニングセッションを進行します。
3. 品質チェックチームと連携し、トレーニングの効果を評価し、フィードバックを提供し、改善点を特定します。
4. トレーニ ...

1. Lead and oversee the content moderation team, ensuring alignment with operational goals and requirements.
2. Supervise team performance, ensuring the achievement of performance targets and key performance indicators (KPIs).
3. Assist team members in resolving complex content moderation issues, providing guidance and support to ensure timely resolution.
4. Generate reports on the performance and trends of the content moderation team, conducting analysis, and offering improvement suggestions.
5. Participate in the enhancement of content moderation p ...

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.


Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:

- Communicating with the BPO manager about ways to improve the center operations including handling o ...

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.


Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:

- Communicating with the BPO manager about ways to improve the center operations including handling o ...

The Catering & Event Manager is a pivotal role within our esteemed global technology company, responsible for crafting and executing strategies, managing finances, and fostering a culture of excellence in our in-house Catering Operation. This role demands a keen focus on exceptional service delivery, business strategy formulation, sales forecasting, budgeting, and overall operational oversight.


Description

Responsibilities:

* Develop and implement strategies to enhance service quality and customer experience.
* Formulate business strategies ...

-General quality check of reservations (confirmation of reservation details, necessary arrangements, coordination with other departments, etc.)
-Responding to inquiries regarding accommodation reservations from within and outside Japan (e-mail, telephone, fax, etc.)
-Corporate contract reservation inquiries (rate/vacancy confirmation, reservation creation and e-mail correspondence)
•Create, change and update reservations (travel agencies, various third parties, individual reservations) ...