The company is a global company that supports the business of startups and venture companies.
As a Customer Service Specialist, you will play an important role in improving customer satisfaction through active communication and hospitality with customers.
As the company's face, you will be responsible for all operations of the center, such as customer and guest support and sales support.
Overall center operation
Monthly community event planning and implementation. (The plan depends on your idea!)
Customer service and telephone service
Other o ...
We are developing various measures to further improve quality and customer satisfaction.
In this context, improving call center operations, which are points of contact with customers, has become an important issue.
■ Main business
1. Business process improvement plan formulation and introduction promotion (including communication such as planning, definition of requirements, deployment inside and outside the company)
2. Control of outsourcing destinations (call centers, etc.), management by KPI, negotiations, coordination support
3. Analysis of ...