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Use your English / language skills as a bilingual to find work in 「Japan」 in 「Customer Service」 and expand your experience and expertise.

At Daijob.com, we have a wealth of information on jobs in 「Japan」 and how you can make the most of your skills in 「Customer Service」.

For those with bilingual skills looking for work in 「Japan」 in 「Customer Service」, please refer to the below list of jobs, or refine your search further.

Daijob.com has plenty of jobs in Japan for bilinguals so let’s search Daijob.com to find your perfect matching job in 「Japan」!

Current Search Conditions

Job type : Customer Service

Desired work location : Asia-Japan

Language preference :English

Displaying 9476-90listings

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

Responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents


Description

* Maintain and deliver the SLA whilst maximizing productivity in the team
* Develop direct reports and potential leaders.
* Manage a team of supervisors to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operations metrics
* Achieve strategic financial and operational objectives and deliver commitments ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

The operations manager will implement the right processes and practices across the organization. The specific duties include, formulating strategy, improving performance, procuring material and resources and securing compliance.


Description

* Ensure all operations are carried on in an appropriate, cost-effective way.
* Improve operational management systems, processes and best practices.
* Help the organization's processes remain legally compliant
* Formulate strategic and operational objectives
* Examine financial data and use them to im ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

QA Coach will ensure that agents provide quality service in line with organizational objectives.


Description

* Lead the management and training of QA analysts.
* Analyse results of response quality monitoring of advisors.

* Cooperate with QA analysts and other roles such as coaches, tech leads and trainers, and departments to improve quality and KPI.
* Keep Track of the industry trends.

* Analysis of quality monitoring results for advisors' response, planning of improvement measures, lead of execution

* Communication and negotiati ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

Call Center Management Lead will be responsible in communicating company goals and safety practices.


Description

* Vendor Management
* Performance Management
* Process deisgn, progress managements and result analysis
* Risk Management


Profile

* Vendor management or call center operation experience

* Understanding of the basic system for call center operation required

* Business analysis, improvement proposal ability and problem solving ability

* Ability to achieve the above work contents with an appropriate level of guid ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

As a CustomerService Manager, you will be responsible for managing two teams in serving customers in one of our key regions. Your role is to ensure to provide outstanding customer and scientific support, measured by net promoter scores and other key KPIs.


Description

* Responsible for managing regional customer service activities including order management, maintaining customer databases, meeting sales targets and resolving supply chain, stocking, or shipping issues.
*




* Cultivate an environment that encourages maximum productivity ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

My client is looking for a Customer Support agent to handle the order management and communication between doctors and overseas headquarters. You will be a subject matter expert and liason for answering questions/queries.


Description

* Customer Support inquiries via telephone and email
* Entering data and Orders through an internal system
* translating queries and questions in Japanese to English
* Communicating with overseas manufacturers regarding product related questions and shipment of product
* putting together presentation material ...

Recruiter (Company is not publicly visible)
  • ★ ★ ★ Senior Level
Job Description

The contact center director will be responsible for the set up and continued operation with the support of the project team.


Description

* Be responsible for the start of the call center
* Lead and manage the development and ongoing operations of the outbound, inbound and administrative functions of the contact center
* Lead the different teams
* Implement strategic sales plans that are in line with company objectives
*


Profile

* You have experience as operations manager or call center director
* Experience in starting call cent ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

Support End users and clients support through telephone and e-mail communication regarding dental products. Handle complaints and process orders, coordinate with teams internally.


Description

* order management through internal system
* communicating with professionals and consumers via telephone and email, answering product related questions and handling complaints
* other administrative tasks: putting together marketing material for visiting professionals, coordinating with other departments for invoicing etc.


Profile

* Excellent co ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

Call Center Manager will serve by planning and implementing call center strategies and operations; improving systems and processes.


Description

* Improve customer service experience, create engaged customers and facilitate organic growth.
* Develop service procedures, policies and standards.
* Keep ahead of industry's developments and apply best practices to areas of improvement.
* Set a clear mission and deploy strategies focused towards the company's mission.
* Analyse statistics and compile accurate reports.
* Maintain an orderly wor ...

Job Description

外資系ソフトウェア企業が、インサイドセールスを募集しております。
マーケティング知識とプリセールスまたは営業経験等をお持ちの方を求めております。
マーケティングキャンペーン、顧客獲得、営業/利益の最大化のため、リードジェネレーションと確度の向上を行って頂きます。

JD:
- New Lead Qualification: Identify and understand the prospect's business needs and basic systems engineering needs through telephone discussions and written corr ...

Recruiter (Company is not publicly visible)
  • ★ Entry Level
Job Description

* Will be responsible in answering customers' inquiries/needs through inbound/outbound calls/chat support and email


Description

* Help customers and drivers by phone, e-mail and chat
* Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools
* Complete mandatory training (this schedule will be different from your work schedule upon hiring)
* Actively problem solve and innovate on behalf of customers
* Follow detailed v ...

Recruiter (Company is not publicly visible)
  • ★ Entry Level
Job Description

Customer support will help customers with complaints, questions, inquiries and give customers information about products and services.


Description

* Identify and assess customers' needs to achieve satisfaction.
* Build sustainable relationships and trust with customer accoutns through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

[Business description]
・ Development of business process improvement plan and promotion of its introduction
(Planning, requirement definition, deployment inside and outside the company, etc.)
・ Control of outsourcing destination (call center, etc.), management by KPI, negotiations, coordination support
・ Analysis and quality control of auto loan / auto lease contract data
・ Planning, development, introduction and verification of digital solutions
・ Other administrative operations related to the financial industry

【background】
・ ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

Be responsible for the outsourced vendor.


Description

* Vendor management in call centers
* Performance management and improvement of quality / productivity
* Focus on business improvement
* Risk management of call center


Profile

* You have experience in Vendor management or call center management
* You have a native level of Japanese
* COPC qualification is an advantage
* System implementation experience


Job Offer

* You will receive a salary up to 8.5M JPY
* Shift work: Saturdays, Sundays, and holidays work, shift w ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

外資系企業にてQuality assurance leadのお仕事!


Description

コールセンターにおける応対品質やトレーニングを中心としたベンダーマネジメント
ベンダーにおける業務の進捗管理、結果の集計(分析までは問わない)
パフォーマンス管理と改善に向けた運用の推進


Profile

ベンダーマネジメントまたはコールセンターにおける実務経験
コールセンターにおける応対品質やトレーニングの実務経験
Microsoft Office ...

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