IT Help Desk ・ Jobs in Japan search results

We are currently looking for User Support / Help Desk / IT Support Engineers to join the world's leading provider of Travel Technology

This company has won multiple "Top Employer Awards" in Europe and Asia ...

AIを活用したプラットフォームの開発・運営をする企業で解決に技術的な知見が必要な課題のエスカレーションを受け解決をリードするエスカレーションエンジニアを募集しております。


Description

エスカレーションされた課題への対応

潜在的課題への対応

組織マネジメント


Profile

2年以上のWEBサービスのテクニカルサポートやエスカレーションエンジニア、あるいはソフトウエアエンジニア経験

Web ...

[Job summary]
As an engineer in the corporate system department, which is the internal information system department, I aim to simplify the EX (Employee Experience).
The Corporate Systems Department has approximately 20 members (including contract employees and temporary employees) and consists of multiple groups.

[duty details]
・Web site infrastructure design, management and operation
・ Coordination and improvement proposals with department managers who are stakeholders
・Domain, certificate management, operation

As a member of the newly ...

[Job summary]
You will be entrusted with customer support for bilingual projects.

[duty details]
The project will be decided based on experience and time of joining the company.
You will be involved in operational projects using Japanese and English.
Mainly in user support system operation projects,
There are many projects where we support by touching the actual machine.

[Project example]
・ Bilingual help desk work at a major foreign-affiliated pharmaceutical company in Tokyo
- Mainly support for client PCs, mobile phones and peripherals
...

[Job summary]
This is the "internal information system department" of our group.
This department is responsible for all software and hardware related to internal IT.
In addition to providing tools such as "Google, Slack, GitHub" used by all group companies,
System operation and maintenance in corporate fields such as accounting and human resources,
We are also implementing business improvements.
In addition, we also provide in-house system infrastructure operations, bulk management of PCs/monitors,
Performs help desk operations.

“Using IT to ...

[Job summary]
You will be stationed at the parent company and will be entrusted with a wide range of in-house SE work.

[duty details]
<Infrastructure services>
Provision and management of various information devices used by client employees
Maintenance and management of client internal network
Operation and maintenance of information security
Creation of manuals for users

<Target customer area>
・Information system department of a company listed on the prime market

【charm】
・Since most of our projects are prime projects, we can dir ...

社会課題の解決にテクノロジーの力を駆使して立ち向かう業界成長企業でセキュリティ環境の構築や、社内コンプライアンス部門との連携を担うセキュリティオペレーターを募集しております。


Description

セキュリティ製品の検証・導入支援

セキュリティに関する社内ヘルプデスク

セキュリティ施策の運用・サポート

セキュリティ監視システム運用


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情報セキュリティに関する基礎知識

ネ ...

~Responding to email inquiries regarding games and duties incidental to customer service~

[Specific job details]
・Primary and secondary responses using tools to inquiries from customers
(Example: Use Mail Dealer *Actually, the tool differs depending on the game title.)
・Investigating behavior logs and modifying data using management tools
・Operation confirmation using actual game equipment
・Creating templates, FAQs, game announcements, and reports
・Coordination and collaboration with other departments within the company (trouble handli ...

社内ITサポートエンジニアとして、社内ユーザー向けのテクニカルサポート（主に１次から２次レベルの受付）を担当して頂きます。


Description

* PC・電話機等のキッティング、故障受付
* ネットワーク機器の導入、設定変更
* メールシステムやファイルサーバーの運用
* 電話業者への依頼書作成
* Webや会議サービスの管理・運用
* IT資産管理
* ベンダーへの修理依頼


Profile

* 実践レベルでの社内ITサ ...

Provide desktop support to internal staff at a top-ranked investment bank/financial services company. You will be using both Japanese and English working in an international team. This job is a contract position with possibility of being converted to perm after 1 year.


Description

* Troubleshoot issues escalated from IT Helpdesk
* Provide on-site technical support for desktop PCs - both software and hardware
* Physically set up computers and software system installation
* Perform basic hardware moves and changes
* Record and manage all in ...

～働きやすい国ベトナムでグローバルキャリアをスタート！
チーム内でオンリーワンの日本人スタッフとして活躍してください！！福利厚生充実で安心！～

【お仕事内容】
①開発プロジェクトの進行管理
・タスクの割り当てと進捗管理
・チームメンバーのモチベーション維持と問題解決

②顧客コミュニケーション
・要件定義と進捗報告
・顧客の期待やニーズをヒアリング、開発チームへの伝達

③計 ...

IT未経験から始めるチャレンジ◎急成長SaaS企業にて、
多国籍メンバーと共に成長する職場環境！！

【お仕事内容】
◆クライアント企業のSaaSプロダクトの
　カスタマーサクセス支援を行います。
◆電話、チャット、メールを通して
　ユーザーのお問い合わせに対応します。
◆単なる回答だけでなく、ユーザーの真のニーズを把握し、
　幅広い製品の中から最適な提案を行うことで
　SaaS導入企業の成功に ...

初歩的なITの知識経験を活かすことが出来ます。テクニカルサポートとしての実践的な業務経験は不問となっており、主にユーザーへのPCの初歩的な操作の説明や、PCの設定、キッティングを担当していただきます


Description

* PCキッティング
* Laptop PCの交換（計700台程度)
* IT機器に関わるユーザーへの連絡、手順書の案内、返却対応
* IT資産管理


Profile

* PCキッティング作業経験（歓迎）
* 実践レベルで ...

エイラシステムのテクニカルサポートでは、企業を対象にITサービスを提供しております。顧客は大手外資系グローバル企業が中心です。

各クライアント企業においてグローバル規模で展開されているIT環境。
その日本ローカルサポート（L2）としてITサポートのスキルや経験、語学力を活かせるポジションが多数あります。
現在、弊社チームの一員としてご活躍いただける方を通年募集しております。

主なサ ...

□■□■□　この求人のポイント　□■□■□

・【インフラ領域】におけるIT事業会社として
国内最大級の規模を持つ企業です。

・平均残業時間【10時間】以下

・有給消化率【80%】以上

・【日本ワークライフバランス大賞】の受賞経験あり

□■□■□■□■□■□■□■□■□■□■□


■□業務概要■□
バイリンガルプロジェクトのお客様対応をご担当頂きます。


■□業務内容■□
ご経験 ...

[Business overview]
You will be responsible for help desk operations and IT infrastructure management for IT equipment and systems resident at client sites.

[Specific job details]
■Responding to various inquiries from users (PC operation, network support, business application support, troubleshooting, etc.)
■Account management (password reset, ID issuance, etc.)

[Supported languages and channels]
■Supported languages: Japanese, English
■Supported channels: phone, email, chat, web, etc.

[Work-life balance]
■In order to lead the wa ...

[Business overview]
You will be in charge of overall management work for technical support projects related to smartphones, tablets, music players, etc. for major foreign manufacturers.

[Specific job details]
■General project operational management (delivery date, quality, etc.)
■ Income and expenditure management of the project in charge
■Human resource management/development (attendance management, recruitment, training, etc.)
■Customer negotiations (customer companies and partner companies, etc.)
*Includes reporting in English and pre ...

[Business overview]
We are looking for a person in charge of project management (project leader candidate position).
■Project work under the service level agreed with the customer
■Incident management
■Business process improvement, analysis, and proposals
■Trouble handling/solving various issues, etc.
*Since the customer is a foreign company, English support is required.

[Project work]
《Service desk compatible》
■IT devices such as PCs, smartphones, and tablets, and standard application support
■Responding to inquiries regardin ...

[Business overview]
My job is to respond to inquiries from customers regarding product specifications and failures by using all possible means to resolve problems, such as referencing knowledge, verifying operation, analyzing error logs, and consulting with manufacturers to gather information.

[Specific job details]
■Security service maintenance and operation
■User response to inquiries (*) (Japanese: phone/email/chat)
■Communication with overseas clients (English: email/phone/chat)
■Document translation (English → Japanese)
*Inquiry d ...

[Business overview]
You will be responsible for customer support for bilingual projects. We are looking for a wide range of candidates, from people with no IT experience who want to work in IT work using English, to people with bilingual IT work experience.
Projects will be decided based on your experience and when you joined the company. You will be involved in operational projects using Japanese and English. This is mainly a user support type operation project, and there are many projects where support is provided by touching the actual machine.

[ ...