Customer Support ・ Jobs in Japan search results

In this role you will be performing administrative work (Order to Cash) and responding to inquiries from customers, and other related parties.
You will also work closely and effectively with clients/customers to improve their processes and systems to improve customer experience.
Your goal is to contribute to improving customer experience and maximizing business results.


Description

Order acceptance using the system
management
General work and related work
・
Inventory management and return handling
・
phone, email,
Customer support via ...

Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.


Description

* Create an inspiring team environment with an open communication culture

* Set clear team goals

* Delegate tasks and set deadlines

* Oversee day-to-day operation

* Monitor team performance and report on metrics

* Motivate team members

* Discover training needs and provide coaching

* Listen to team members' feedback and resolve any issues or conflicts

* Re ...

This role will focus around outbound communication with clients, inputting orders through SAP and some internal communication between the sales team as well as the Balluff offices in HK and Singapore. English communication can mainly be handled through e-mail. This team uses an outsourced company to handle all incoming calls, so there is little phone activity you would need to do in this role.


Description

⚫
Answering phone calls
⚫
Create sales related documents Quotations, waybills, letters, delivery dates lists, and so on.
⚫
Communica ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

"We want to change the business process of the industry and change the working environment of those who work in that industry!"

"We want to deliver products that are useful to users to the world"

SaaS companies with such thoughts are increasing in various industries.

This is a customer success position that will change the world together with many SaaS companies and realize "connections are always joy" through IT solutions!

Currently, many members in their 20s, aged 24 to 28, are active♪

"I want to use my sales experience to advance my c ...

Job description:
- Support customer success for client companies' SaaS products
- Response to user inquiries via phone, chat, and email
- Understand users' true needs, make optimal proposals, and contribute to the success of companies that introduce SaaS
- Provide Japanese support to Japanese users who use foreign payment services, and create internal materials in English
- Sincerely respond to approximately 10 inquiries per day and increase engagement

Rewarding aspects of the job:
- Acquire operational knowledge of advanced SaaS and improve pro ...

業務概要

さまざまな Cat Card の販売サポートおよび顧客サービス機能をサポートします。 システム ベンダーとカード発行ベンダーを管理して、顧客からの要望に応じてスムーズにカード発行ができるようサポートします。

Cat Card とは日本キャタピラーが提供するサービスや、CAT純正部品、関連商品、レンタル料のお支払いにご利用いただける決済機能付きの会員カードです。
年会費は無料。ご利用ごとにポイ ...

【仕事内容】
・SNSブランディング戦略の策定、実行
・SNSマーケティング戦略企画、実行
・SNSアカウント運用/インフルエンサー広告/UGC活用など各種施策の企画、実行
・SNSキャンペーンの企画実行
・コンテンツ作成
・効果分析～改善施策立案、実行 ...

・お客様が直面しているトラブルに対して、円滑なコミュニケーションで解決策を提供
・会社全体の効率向上を目指し、一部事業運営のサポート
・チャットボット、FAQ更新などの入力作業 等
・顧客から頂くお問い合わせ内容の整理・分析・プロダクトへの改善提案 等
・上記活動のアウトプットとなるドキュメントの作成 ...

As Client Management Team Lead you will be engaged in leading the team to conduct outbound communication with customers by chat/phone/email, find potential customers, promote customer conversion rates, cooperating with the development of special project activities and directly provide support to customers.


Description

As Client Management Team Lead you will be engaged in leading the team to conduct outbound communication with customers by chat/phone/email, find potential customers, promote customer conversion rates, cooperating with the developme ...

Are you passionate about turning unhappy customers into raving fans? Do you thrive in environments where you can lead and guide teams towards delivering exceptional support? We're looking for a dynamic Escalation Manager Stand Alone to join our team and champion customer satisfaction like never before.


Description

Responsibilities:

* Take charge of top-tier support for members expressing dissatisfaction or providing detractor scores in our NPS survey.
* Oversee the management of complaints by providing guidance to Customer Support teams, Te ...

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service.


Description

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing resp ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all in ...

The Safety Specialist position entails fostering community engagement, crisis management, and implementing effective safety policies within a fully remote setting in Japan. The ideal candidate must have a minimum of 1 year of experience in cabin crew, contact center customer service, or hospitality, with native-level proficiency in Japanese and business-level proficiency in English.


Description

*

Community Engagement: Establish and maintain strong relationships with community members, team members, and key stakeholders to understand and ramp ...

・顧客に対するカスタマーサポート体制の構築、運用の確立
・会社全体の効率向上を目指し、サービス運営に関わる他部門と連携／業務改善
・顧客から頂くお問い合わせ内容の整理・分析・プロダクトへの改善提案 等・B2C顧客の体験向上・利用機能拡大に向けてのプランニング、エクスパンション活動提案
・チームの目標設定および、メンバーマネジメント ...

医療製品についてのカスタマーサポート
【電話、メール、チャット対応】

•お客様からの問い合わせに対して
...

外資系航空会社のプロジェクトです。
電話、メール、チャットの問い合わせ対応。

・予約＆発券業務
・旅行者からの問い合わせ対応
・旅行会社からの問い合わせ対応
・バックオフィスワーク
・Supervisorへの報告
...

世界大手ソーシャルメディアサービス提供会社で、お客様からの問い合わせに対応していただくお仕事になります。（電話、メール、チャット対応）

ーお客様の問い合わせ対応
ー関連するデータを収集、分析し
ーサイト全体の改善
ー業務に付随するレポーティング業務 ...

管轄責任者としてCSチームをマネジメントしていただきます。

＜具体的な仕事内容＞
・CSチームマネジメント（ハノイ20名・ホーチミン10名）
・レポート：各種データ集計や提出、クレーム報告、グループ企業との連携
・他部署との業務対応（契約、クレーム、輸出入等）
・お客様向け新規ソフトウェアシステム導入支援（受注管理ソフトウェア）

【勤務地】ハナム省　HOA MAC工業団地 ...

[Job Summary]
The First Business Division, which is responsible for services in the entertainment field of our company, provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to customers, mainly major game companies and overseas titles.
We are looking for a customer support leader to work at the Nagoya Center, which is our only "global base" and boasts the top share in multilingual game customer support!
You will be the leader of the cust ...