Use your English / language skills as a bilingual to find work in 「Japan」 in 「Customer Service」 and expand your experience and expertise.
At Daijob.com, we have a wealth of information on jobs in 「Japan」 and how you can make the most of your skills in 「Customer Service」.
For those with bilingual skills looking for work in 「Japan」 in 「Customer Service」, please refer to the below list of jobs, or refine your search further.
Daijob.com has plenty of jobs in Japan for bilinguals so let’s search Daijob.com to find your perfect matching job in 「Japan」!
Due to the increase in inbound and domestic travel customers, we are recruiting for this position.
You will be responsible for handling individual reservations, responding to various inquiries by phone and email from travel agencies and third parties, and making reservations. ...
Due to the increase in inbound and domestic travel customers, we are recruiting for this position.
You will be responsible for handling individual reservations, responding to various inquiries by phone and email from travel agencies and third parties, and making reservations. ...
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This is a customer success position that supports the expansion of the Japanese market for companies that provide payment services used around the world and unicorn companies (foreign-affiliated companies).
We are looking for members who will expand the team together and challenge the world!
A minimum of one week from the interview to the job offer! !!
[Responsible work]
As a partner of a company that provides online payment services used all over the world, we will respond to inquiries by email, chat, and telephone from the user (corporate ...
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This is a customer success position that supports the expansion of the Japanese market for companies that provide payment services used around the world and unicorn companies (foreign-affiliated companies).
We are looking for members who will expand the team together and challenge the world!
A minimum of one week from the interview to the job offer! !!
[Responsible work]
As a partner of a company that provides online payment services used all over the world, we will respond to inquiries by email, chat, and telephone from the user (corporate ...
We're seeking a bilingual Customer Service Specialist to support the implementation and utilization of our Container Shipping Platform, guiding clients through the pilot phase to full deployment.
Description
* Implementing company's solution during the pilot phase on a functional level, including setting up the solution and guiding customers through the process.
* Conducting comprehensive training sessions for new users to ensure efficient utilization of our platform.
* Project management responsibilities, including hosting weekly and monthly ...
In this role you will be mandated to drive process improvements in customer service operations, providing oversight and direction for process optimization of order management. You will also be handling the inquiry management and communication with internal /external customers including outsourced day-to-day operations of the Japan business.
Description
・Collaborate with Customer Service operations team to achieve more efficient and high-value-added services with shared responsibility for achieving CS KPI target.
・The Customer Service Operati ...
The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.
Description
The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.
* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...
The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.
Description
The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.
Among the main responsibilities:
* KPI analysis and implementation of measures to improve support quality
* Communicate directly with internal depa ...
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.
Description
As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:
* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...
As the General Manager of the Operations Planning Department, you will be responsible for strengthening internal controls and promoting projects across the entire first-line operations division.
1. Project promotion
Creating a business flow that follows the customer journey
Extracting issues based on facts, figures, and data, planning and promoting improvement measures
Documentation (creation of documents such as regulations and manuals)
Organize, promote, manage, and realize projects as a party to the business
Communication and coordination with ...
In the Operations Planning Department, you will be responsible for managing the following operations.
・Planning for operational improvement of customer support department and financial crime prevention department
・Requirements definition for legal requirements ・PJ promotion
・Management, operation, and promotion of project groups promoted by the Operation Planning Department
・Planning of risk reduction measures related to operational errors
・Improve risk management and risk management related to operational errors ...
As the Manager of the Customer Support Department, you will be responsible for supervising and operating the following operations.
・Management of inquiry desk
・Account opening examination
・Continuous customer management
・Deposit and withdrawal of legal currency and crypto assets
・Management of subcontractors
・Various KPI management
・Investigating laws and regulations, responding to inquiries and requests from authorities, industry groups, etc.
・Response to official inspections ...
[Inquiries in English at the center]
Sub-supervisor work including English correspondence.
・Telephone inquiries from customers
・Enter customer response history into a dedicated system (Salesforce)
・Work follow-up of operator staff on PC (escalation support)
・Work related to the creation of course event application screens
・Telephone follow-up and secondary support (complaints)
・Respond to incoming calls in English and translate e-mails ...
[Responding to airline ticket inquiries]
・We will respond in English to customer inquiries regarding airline tickets.
・We will respond in English to any problems that passengers may have while boarding the aircraft.
・We will respond in English for matters such as airline ticket refunds.
- Enter correspondence history and customer information into the computer.
(inbound, outbound, chat, web form)
・Customer response (including complaint response)
▼Inquiry example
"I'd like to make a reservation..."
"I would like to change or cancel..."
...
[English operator for hotel reservations]
・Receive hotel reservations and respond to inquiries in English.
・Confirm guest reservations and enter information on the PC.
*Both calls and calls from customers will occur.
*The input system is in English. ...
[Responding to airline ticket inquiries]
・We will respond to customer inquiries regarding airline tickets in Thai.
・We will respond in Thai to any problems that passengers may have while boarding the aircraft.
・We will respond in Thai for matters such as airline ticket refunds.
- Enter correspondence history and customer information into the computer.
・Customer support (including some complaint handling) *Manual available.
▼Inquiry example
"I'd like to make a reservation..."
"I would like to change or cancel..."
“How can I get a refu ...
[Call center English interpreter]
Respond to customer inquiries.
・Respond to inquiries regarding local governments and events
・Interpretation support over the phone and translation support via email
・Customer response history input
*English support only accounts for about 10% of the total. ...
[Tele appointment interpretation in Chinese]
Telephone appointment interpretation in Chinese regarding global Wi-Fi.
We will contact the Chinese corporation and arrange a meeting date. There are no quotas.
・Chinese tele-appointment interpreter *Incentives available.
・Cooperation in Japanese with sales staff
・Enter call history in Japanese in the dedicated format
・Chinese customer support, etc. ...
[English support for travel arrangements]
Respond to inquiries in English from travel agency staff.
We will also respond to customer inquiries in English, such as changing or canceling domestic flight tickets, and providing information about reservation sites.
This is a job recommended for people who love traveling. ...