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Job type : IT Help Desk

Language preference :English

Displaying 17531-45listings

Job Description

アヘッドコンサルティングは現在、テクニカルアシストセンターのチームに加わっていただける第2シフト サポートエンジニアを募集しています。

勤務時間: フルタイム – 月曜日~金曜日 午後5時~午前2時 (第2シフト) 

※在宅勤務相談可、オフィス勤務は週1~2日(午後5時~午後11時)



職務内容

• 当社の保守サービスをご利用中のお客様にレベル2の技術的なトラブルシューティングサポー ...

Job Description

Ahead Group is looking for System/Network Support Engineers to join our clients who is a leader in the software development Industry. They provide 24/7 support service for major cloud platform users. We are hiring engineers to extend support in Japanese, Chinese and Korean languages.

Responsibilities

· Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services.

· Provide technical assistance and support as part of a global 24x7-support organization.

· Work closely wit ...

Job Description

アヘッドコンサルティングは、国際企業の中で日本人ユーザーのサポートするために、バイリンガルのデスクトップサポートエンジニアを探しています。この業務はクライアントによりますが、約7、8割が日本語、2、3割英語を使用し、1社だけではなく複数のクライアントと提携して働く場合もごいます。担当するクライアント先にて定められた日数での勤務形態となります。

業務内容

ユーザーのため日本語で ...

Job Description

Ahead Consulting is looking for an experienced bilingual desktop support engineer as part of our managed service covering international companies in Tokyo to support their mostly Japanese users. The role is roughly 70-80% Japanese, with 20-30% English required, depending on the client. You will work with one or more clients and will be scheduled to work at a particular client on a particular day of the week.

Job Description:

Provide desktop support to users in Japanese, and occasionally in English.
User account management such as setting up or can ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

We are looking for a help-desk Engineer who can provide technical support on PC, Mobile and related device for end users. We have a very stable IT team in our Tokyo office and want someone can join us as soon as possible.


Description

Work Content:

(1) PCのキッティング作業
(2) ヘルプディスク:ユーザからのPC・モバイル使用関係の質問を受付しサポートする
(3) Googleサーバーの管理及び運用:Googleのサービス使用指導
(4) SAP BIシステムのサポート:アカウントの作成や削除 ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

• Support the implementation and enhancement of Point Of Sale (POS) system
• Train/Help Train users
• Help develop business process to manage a new retail function within the organization.
• Manage all phases of the project life cycle.
• Create and compile technical documentation.
...

Recruiter (Company is not publicly visible)
  • ★ ★ ★ Senior Level
Job Description

<Job description>
① Server operation
・ Business that monitors all events that occur in the system and performs appropriate escalation when an abnormality is detected
・ Plan, direct, and adjust the monitoring and immediate setting of each component of the enterprise IT environment on a daily basis

② Incident management
・ Establish a call center operation process in response to inquiries from customers regarding connected services (target: worldwide). Since problems are dispatched, interaction with related departments and the power of vend ...

Recruiter テレコム会社
  • ★ ★ Staff Level
Job Description

A global telecommunications organisation is looking to hire a Platform Engineer. The person who enters this role will be responsible for utilising technical knowledge to assist platforms used by the company's technology.

Responsibilities:

* Conduct troubleshooting
* Manage new technology review
* Provide input to drive performance optimisation
* Drive system management, deployment, or tracking automation
* Create and execute infrastructure strategy
* Complete ad-hoc tasks

Requirements:

* Experience in platform-level automation
* ...

Job Description

A global software development company is looking to hire a Systems Analyst. The selected applicant will play a key role in troubleshooting, configuration, and support activities for the company's regional restaurant applications.

Responsibilities:

* Gain expertise on new product features
* Support customers in the set-up of new features
* Track data in order to create a regular performance report
* Develop various technical documents (presentation documents, technical guides, etc.)
* Develop strong business relationships with local, global ...

Recruiter (Company is not publicly visible)
  • ★ Entry Level
Job Description

Provide standard onboarding and give instructions to outsourced engineers on how to install clients' technical infrastructure.


Description

* Help customers onboard the companies products
* Be the escalation point of Field Service Engineers for technical onboarding related issues
* Executes tasks outlined in project plans and Statement of Work (SOW) agreements with clients
* Creates customer technical configuration and pre/post installation checks
* Acts as technical consultant to Customer Implementation and Professional Services teams
* ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

大阪のオフィスにて、クライアント(大手グローバル日系製薬企業)へリモートデスクトップサポートを行っていただきます。
インフラ(サーバー・ネットワーク)エンジニアとして活躍されていた方や語学力を生かしたコールセンター経験者など優遇。  ...

Recruiter (Company is not publicly visible)
  • ★ Entry Level
Job Description

パソコン管理、パソコンに関するヘルプデスク業務をおまかせします。

【具体的には】
・ヘルプデスク業務(日・英対応)
・エンドユーザーからの問い合わせ受付、回答(口頭、電話、メール)
・担当者へのディスパッチ(受付は電話、メール、口頭)
・パソコントラブル時の切り分け、エスカレーション
・パソコンキッティング・設定業務 ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

管理(社内SE・ヘルプデスク)業務全般をご担当頂きます。

具体的には:
■ 業務システムの運用、ヘルプデスク対応
■ PCのセットアップ、トラブル対応
■ 製品のマスタ登録などデータ入力作業
■ 営業向け業務支援システムの開発
■ 基幹系システムのリムレースやサーバーの仮想化
■ 情報インフラの強化やセキュリティ対策
■ AIやPRAを活用した業務改善
■ スマートフォン用の社内業務アプリの開発 ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

外資系IT企業の日本法人に常駐して頂きます。
クラウドアプリケーションの法人向けテクニカルサポートを担当して頂きます。

★具体的には・・・
・法人ユーザーからのメール/ 電話によるお問い合わせ対応
・米国へ英語(メール)でのエスカレーション

★問い合わせ事例・・・
・契約手続きの手順、料金について
・機能の概要、導入・設定方法のご相談
・エラー問い合わせ
・トラブルシューティング 等

★ ...

  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Location

Asia Japan Tokyo Chiyoda

Salary

JPY - Japanese Yen JPY 6500K - JPY 9500K
(Monthly Salary Range: JPY - Japanese Yen JPY 541.667K - JPY 791.667K *Divided into12 month )

Japanese Level Fluent(JLPT Level 1 or N1)
Chinese Level None
Job Description

Overview of Role:
Lead the Operations Team which has responsibility for tier 1 IT support and for the IT Help Desk
Provide high quality technical support to our customers (internal employees)
Owner of the tier 1 problem management process and management of the IT Help Desk Ticket system
Project management for user-related IT projects (such as relocations, upgrades)
Gain a clear understanding of business processes to identify opportunities for IT to increase business productivity
Accountabilities:

Tier 1 User Support: 50%
 Lead and priori ...

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