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IT Help Desk ・ Jobs in Japan search results

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Use your English / language skills as a bilingual to find work in Japan in 「IT Help Desk」 and expand your experience and expertise.

At Daijob.com, we have a wealth of information on jobs in Japan and how you can make the most of your skills in 「IT Help Desk」.

For those with bilingual skills looking for work in Japan in 「IT Help Desk」, please refer to the below list of jobs, or refine your search further.

Daijob.com has plenty of jobs in Japan for bilinguals so let’s search Daijob.com to find your perfect matching job in Japan!

Current Search Conditions

Job type : IT Help Desk

Language preference :English

Displaying 9221-40listings

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ ★ Executive Level
Job Description

This position will report directly to the IT Help Desk Manager in Tokyo and will be responsible for providing user support, related tasks, cybersecurity awareness, and project support at the IT Help Desk

End-user support will be your main responsibility. You will utilize IT ticketing systems to resolve issues, track requests and incidents, analyze trends, and devise solutions to reduce recurrence and improve productivity.
Promote cybersecurity awareness by providing tips and presentations to employees.
Create and update documents such as end-user su ...

Employer Ahead Group
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

Position Overview:

This position reports to the Head of End User Services and will provide direct managerial supervision for the following work groups:

-Contact Center (CC): Manage the outsourced off-shore Service Desk Support Services which provides an initial point of contact for IT technical support, trouble ticket and service request resolution and referral services to other technologies team to facilitate incident resolution.
-Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both local l ...

Job Description

大手クラウドサービスのテクニカルサポート(BtoC)です。

使用:電話、メール、チャット


【主なお仕事内容】

・使用方法の問い合わせなどに対応する
・トラブルシューティング
・プロダクトやブランドの知識を理解、アップデートする
・チームミーティングへの参加 ...

Job Description

米国に本社を構えるマーケティングコミュニケーションサービスカンパニーでITサポートを募集しております。


Description

WinodwsおよびMacのヘルプデスク対応

ソフトウェア・ツールのインストールと設定

ユーザーアカウント管理


Profile

ITSMツールの使用経験

社内ユーザ向け技術サポート業務経験

WindowsおよびMac両方のOSに対応可能なこと


Job Offer

完全週休二日制

休日・夜勤シフトなし

リモ ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

AIを活用したプラットフォームの開発・運営をする企業で解決に技術的な知見が必要な課題のエスカレーションを受け解決をリードするエスカレーションエンジニアを募集しております。


Description

エスカレーションされた課題への対応

潜在的課題への対応

組織マネジメント


Profile

2年以上のWEBサービスのテクニカルサポートやエスカレーションエンジニア、あるいはソフトウエアエンジニア経験

Web ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Recruiter Hi-Tech Japan K.K.
Location

Asia Japan Tokyo

Salary

Depends on experience

Japanese Level Native Level
Job Description

■ Skill Requirements
Operational manager of PC device operation and IT in general. (Leadership Experience)
- Understanding and experience of end-to-end services in various application processes and
PC steady operation management processes.
- Personnel management and lead of delivery members.
- Maintenance of operational quality (SLA/KPI management) and regular improvement activities.
- Vendor management
- Cost/Income and Expenditure Management
Experience in any of the following skills and qualifications are a plus.
・iPhone/Smartphone
・M36 ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

ITヘルプデスクサポートチームに参加し、ユーザーからの問い合わせに対応し、ハードウェア・ソフトウェアのトラブルシューティング、ネットワークの設定などを行います。


Description

【主な業務内容】

* ユーザーからのIT関連の問い合わせに対応し、適切な解決策を提供する
* ハードウェア・ソフトウェアのトラブルシューティングを実施し、障害の迅速な解決を図る
* ネットワークの設定やセキュリ ...

Recruiter (Company is not publicly visible)
  • ★ ★ ★ Senior Level
Job Description

We are looking for an in-house help desk employee for 5 years or more.
I work on-site. ...

Job Description

グローバル企業が、IT サポートスペシャリストを募集しています。
WindowsおよびMacのヘルプデスク対応を行って頂ける候補者を求めております。

国内1000名程のユーザを10名程のチームでサポートしており、変化の早い最新技術にも順応して頂きます。
レポート先は国内のIT ディレクターまたはビジネス系マネージャーとなりますが、他のITメンバーとの協業も数多く発生します。

職務概要:
- オフィス内およ ...

Location

Asia Japan Tokyo

Salary

Depends on experience

Japanese Level Native Level
Job Description

• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation)
• Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation)
• Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s).
• Demonstrate the ability to identify and escalate requests for approval, when needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Undergo regular training to improve support skills. ※Training scheduled and provided through official tools.
• Conduct ...

Job Description

Responsibilities:
• Project and Request Management – process, coordinate and support tickets as per agreed service levels for both scheduled and unscheduled support request.
• Communicate and interface with suppliers, multi-cultural system administrators, clients and other groups representing the designated operation site.
• Install, move, add, and change server and other hardware in data center according to requests.
- Hardware: e.g. troubleshooting of hardware, labeling, root cause analysis, trend analysis, break/fix, smart hands, firmw ...

Job Description

Due to business expansion, we are looking for an L2/L3 desktop support specialist.

Job details
The IT Helpdesk Technician – Level II/III is responsible for desktop, laptop, audio visual and other user device support including, but not limited to, break/fix, configuration issues, troubleshooting, software installations, hardware repair of both Microsoft Windows and Apple OS X machines. This position will be the on-site resource for working on issues escalated by Level 1 support. The Level II/III Deskside tech will also be responsible for researching ...

Recruiter (Company is not publicly visible)
  • ★ ★ ★ Senior Level
Job Description

【Job Summary】
・Addressing incidents, problems, and service requests as part of application maintenance
・Follow service level agreement (SLA)
・Manage and deliver scheduled application tasks
・Troubleshooting application issues
・Collaborate with cross-functional teams to resolve issues
・Quick response to site users
・Provide daily updates and detailed information on incidents, problems, and tasks ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

社内ITサポートスペシャリストとして、社内ユーザー向けのL1サポート、トラブルシューティングを提供して頂きます。


Description

* ハードウェアおよびソフトウェア、IT機器周り(プリンター等)に関わる周辺機器のインストール、設定、保守、トラブルシューティング
* 新製品やオペレーティングシステムのインストールやアップグレードの開発、テスト、実装
* ネットワーク設定
* 各種設定(VPN、ウィル ...

Recruiter (Company is not publicly visible)
  • ★ ★ ★ Senior Level
Job Description

Job Duties:
• Work on Incident, Problem and Service request as part of application maintenance
• Adhere to service levels agreements(SLA)
• Manage and deliver scheduled application tasks.
• Application issue Troubleshooting
• Work with cross functional teams for solving the issues
• Quick Response to the site users.
• Daily Updating of Incidents, Problems and Tasks with detailed information
Requirements:
• Japanese and English language skills are mandatory
• 5-8 years of Working Experience of working on applicat ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Recruiter Hi-Tech Japan K.K.
Location

Asia Japan Tokyo

Salary

Depends on experience

Japanese Level Native Level
Job Description

Primarily to provide second line support for all PC issues, within a standardized operating environment Identification of issues and escalation to appropriate second or third line IT teams both locally and globally.

Identifying the issue and initial troubleshooting Involvement in related projects

Hardware Administration (Installation of workstation, update of inventory information; Laptop installation, troubleshooting, training and support etc) Support for Japanese applications ...

Recruiter (Company is not publicly visible)
  • ★ ★ ★ Senior Level
Recruiter TopTech Informatics K.K / トップテック インフォマーティックス株式会社
Location

Asia Japan Shizuoka Shizuoka

Salary

JPY - Japanese Yen JPY 4500K - JPY 8000K
(Monthly Salary Range: JPY - Japanese Yen JPY 375K - JPY 666.667K *Divided into12 month )

Japanese Level Business Level(JLPT Level 2 or N2)
Job Description

Incident / Problem Management

To support P1/P2 Critical Incident & Problem Management - After hours on call support (tempered to regional workers law)
Imparts a sense of absolute urgency in getting a resolution
Participate in the P1 and P2 calls and send outs communication to management on alert of incident/updates. It is expected for the FS to consistently be able to articulate and communicate with transparency and accuracy during incidents using standard communication templates.
Participates in the Problem management to identify root cause an ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

当社は国際的な企業です。音声エンジニア/ネットワークエンジニア/電話サービスのバックグラウンドを持つ候補者を募集しています。当社は、週に3日の在宅勤務の機会を提供します。

An international company is looking for voice engineer/network engineer/telephony services background candidate to join their team.


職務内容

* Cisco電話、Microsoft Teams、PBX、特定のAV機器の音声通話サービスをサポートします。
* ベンダーとのコミュニケ ...

Job Description

米国に本社を構えるマーケティングコミュニケーションサービスカンパニーでITサポートを募集しております。


Description

WinodwsおよびMacのヘルプデスク対応

ソフトウェア・ツールのインストールと設定

ユーザーアカウント管理


Profile

ITSMツールの使用経験

社内ユーザ向け技術サポート業務経験

WindowsおよびMac両方のOSに対応可能なこと


Job Offer

完全週休二日制

休日・夜勤シフトなし

リモ ...

Job Description

ITインフラストラクチャの設計、構築、保守を担当し、ネットワーク、サーバー、ストレージなどのITシステムを管理するポジション。


Description

* インフラストラクチャーの設計と管理: 企業のITインフラの設計、構築、および管理を担当します。これには、ネットワーク、サーバー、ストレージ、およびセキュリティシステムの管理が含まれます。
* システムの保守とトラブルシューティング: システムの運用 ...

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