Customer Service ・ Jobs in Japan search results

■ Main tasks
1. Providing high-quality services to clients
2. Actively, politely, and empathetically respond to inquiries from clients by telephone, email, and online from the customer's point of view.
3. Resolve client requests, problems and complaints promptly and accurately in accordance with established policies, guidelines and conditions
4. Maintain good relationships with customers and within the company, achieve high customer satisfaction, and maintain customer loyalty
5. Suggestions and actions for matters that should be improved in daily ...

[English telephone support for benefits]
We provide telephone support in English at the benefit application counter within the city hall.
- We respond to customer inquiries about how to apply, the start date, the date of deposit, whether you are eligible for the benefit, etc.
- We enter customer correspondence history into a computer.
*Depending on the situation, you may be asked to respond when foreigners visit.
*A manual is provided. ...

The Customer Service Executive (CSE) plays an important role in ensuring the 24-hour delivery of the whole range of medical assistance services to the members. The CSE is the first point of contact for the customers, service providers and colleagues from the other company assistance centers worldwide.


Description

1 Organise medical evacuation/repatriation (or repatriation of mortal remains) by coordinating the activity and services of all service providers, correspondents and staff of other assistance centers.
2 Stimulate team work with all dep ...

You'll handle a range of passenger services including reservations, ticket sales, and passenger operations with efficiency and warmth, managing tasks such as fare calculation, ticket issuance, and post-flight documentation, while also coordinating with various stakeholders to ensure seamless passenger experiences and supporting operational management through reporting and registration of financial information.


Description

* Handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations.
* Calculate fares, arrange routes, and pr ...

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.


Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:

- Communicating with the BPO manager about ways to improve the center operations including handling o ...

[Specific duties]
- Responding to emails (including some phone calls)
- Cooperating with other departments
- Translation work
- Administrative work, etc.
etc. ...

We are recruiting trainers for the Inside Sales Center regarding Google Ads!

[Business content]
1. Communication with client companies (basic English)
・Training provided by client companies
(Sales know-how, service information, etc. *Training is in English)
・Communication regarding information provided by clients
・Information sharing and reporting regarding staff training status, etc.

2.Training development
・Translation of training content into Japanese (English → Japanese)
・Translation of client-provided materials (English to Ja ...

[Job Description]
1. Respond to customer inquiries and requests via telephone and email.
2. Provide accurate information on financial products and services to resolve customer doubts and concerns.
3. Properly understand customer issues and resolve them quickly and effectively.
4. Address customer complaints and claims and provide appropriate solutions.
5. Accurately record customer information in the database and comply with privacy regulations.
6. Collect customer feedback and contribute to service improvement.
7. Continually study and improve kn ...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

This role will provide you the opportunity to use English more than 50% of your day. You will be in communication with customers and partners worldwide. You will be the lifeline support for Japanese customers who may be in danger, injured, or experience some type of difficult circumstance overseas. You will need to be the English/Japanese communication point on behalf of these customers, arranging their travel and expatriation.


Description

1. Able to handle outpatient matters (initial examination, re-examination arrangements, etc.) by one person. ...

In this role you will be performing administrative work (Order to Cash) and responding to inquiries from customers, and other related parties.
You will also work closely and effectively with clients/customers to improve their processes and systems to improve customer experience.
Your goal is to contribute to improving customer experience and maximizing business results.


Description

Order acceptance using the system
management
General work and related work
・
Inventory management and return handling
・
phone, email,
Customer support via ...

In this role you will be mandated to drive process improvements in customer service operations, providing oversight and direction for process optimization of order management. You will also be handling the inquiry management and communication with internal /external customers including outsourced day-to-day operations of the Japan business.


Description

・Collaborate with Customer Service operations team to achieve more efficient and high-value-added services with shared responsibility for achieving CS KPI target.
・The Customer Service Operati ...

Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.


Description

* Create an inspiring team environment with an open communication culture

* Set clear team goals

* Delegate tasks and set deadlines

* Oversee day-to-day operation

* Monitor team performance and report on metrics

* Motivate team members

* Discover training needs and provide coaching

* Listen to team members' feedback and resolve any issues or conflicts

* Re ...

This role will focus around outbound communication with clients, inputting orders through SAP and some internal communication between the sales team as well as the Balluff offices in HK and Singapore. English communication can mainly be handled through e-mail. This team uses an outsourced company to handle all incoming calls, so there is little phone activity you would need to do in this role.


Description

⚫
Answering phone calls
⚫
Create sales related documents Quotations, waybills, letters, delivery dates lists, and so on.
⚫
Communica ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

【業務内容】
オペレーターの日常業務のアシスタント
〇電話、ファックス、Eメールによる問い合わせ対応
〇顧客満足度を定期的にモニターし、未解決の問題があれば解決し、将来のビジネスを確保する。
〇チームメンバーが効果的に育成され、ホテルの施設やプロセスを十分に理解し、関係構築、顧客サービスにおいて高い品質基準の文化を生み出すようにする。
〇トレーニングとチームワークを重視し、オ ...

"We want to change the business process of the industry and change the working environment of those who work in that industry!"

"We want to deliver products that are useful to users to the world"

SaaS companies with such thoughts are increasing in various industries.

This is a customer success position that will change the world together with many SaaS companies and realize "connections are always joy" through IT solutions!

Currently, many members in their 20s, aged 24 to 28, are active♪

"I want to use my sales experience to advance my c ...

Job description:
- Support customer success for client companies' SaaS products
- Response to user inquiries via phone, chat, and email
- Understand users' true needs, make optimal proposals, and contribute to the success of companies that introduce SaaS
- Provide Japanese support to Japanese users who use foreign payment services, and create internal materials in English
- Sincerely respond to approximately 10 inquiries per day and increase engagement

Rewarding aspects of the job:
- Acquire operational knowledge of advanced SaaS and improve pro ...

業務概要

さまざまな Cat Card の販売サポートおよび顧客サービス機能をサポートします。 システム ベンダーとカード発行ベンダーを管理して、顧客からの要望に応じてスムーズにカード発行ができるようサポートします。

Cat Card とは日本キャタピラーが提供するサービスや、CAT純正部品、関連商品、レンタル料のお支払いにご利用いただける決済機能付きの会員カードです。
年会費は無料。ご利用ごとにポイ ...

[Available for 2+ hours a week! 4 hours a day! Indonesian interpretation]
You will respond to customer inquiries over the phone and email in Indonesian.
-Interpret from Japanese to Indonesian over the phone.
-Enter customer history into a dedicated form.
-Translate inquiries from overseas customers from Indonesian to Japanese and respond to them.
*There is a work manual, so you can work with peace of mind when responding to phone calls and emails. ...