IT Help Desk ・ Jobs in Japan search results

【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...

①Access control
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector. There are several areas where items are inspected, and the area in charge is changed every 30 minutes. Since there is a polite manual, even inexperienced people can start with confidence ♪

② English support
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, ...

[Business content]
(1) Access control using metal detectors
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector.

②Emergency reporting and initial response (English available)
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, please report to the customer in English in English.
In addition, since the operation manual is writte ...

■Products handled
General ASUS products
For details, please visit our website (https://www.asus.com/jp/).

■Job content
-Provide written and verbal technical support and solutions to other departments within the company and affiliated call centers located overseas.
-Provide mainly written technical advice and solutions to external clients.
-Respond, track, provide feedback and report on technical support cases for the products you are responsible for.
-Implement after-sales service solutions for new product launches (repair training, applicat ...

Now computacenter is hiring an IT support engineer who will support our pharmaceutical client in Saitama(埼玉).

Tasks:

Incident management, level 1 and 2, for hardware, OS and software, according to procedures, or best effort.
Service Request management.
Asset management.
Follow-up on incidents and requests.
Hardware configuration of workstation or system (bar code reader, label printer, network equipment, etc.).
Installation and configuration of OS and software.
Delivery, installation and integration of the equipment and the network on-sit ...

＜業務内容＞

エンジニアはインドにおりますので日本ではSAPのトラブルシューティング、改善がメインです。
現場のワークフローの理解が重要ですので倉庫オペレーション経験のある方におすすめです。エンジニアである必要性はございません。

顧客システムとのインターフェースでネットワークのトラブル解決を他の部門のネットワーク担当者とともに行うことも想定されます。

エンジニア以下ユーザー ...

Due to business expansion, we are looking for an L2/L3 desktop support specialist.

Job details
The IT Helpdesk Technician – Level II/III is responsible for desktop, laptop, audio visual and other user device support including, but not limited to, break/fix, configuration issues, troubleshooting, software installations, hardware repair of both Microsoft Windows and Apple OS X machines. This position will be the on-site resource for working on issues escalated by Level 1 support. The Level II/III Deskside tech will also be responsible for researching ...

We are looking for Associate Production engineer due to business expansion!

Entry Level is (2+ years of experience) are welcome!

Job Summary
As part of a global engineering team, provide white-glove break/fix response, fulfill requests, maintain ticket SLAs, write knowledge base articles, and maintain edit stations, booth systems
and other studio equipment in a mixed Macintosh / Windows-based environment

Responsibilities
・Deliver white-glove service to instructors and editors, both on-site and remote.
・Custom-configure booth Macs, PCs an ...

We are hiring an IT support engineer who has 2year experience, will be supporting foreign based client onsite.

• Initial clarification of incidents and incident reporting
• Troubleshooting according to standard troubleshooting procedures and escalation to relevant next level support parties. These support parties may
• Under minimal supervision, provide IS level 1 / 2 technical support to the end user community.
• Work along with Global Service Desk for Issue escalation.
• Troubleshoots and resolves hardware, software and user problems a ...

~Responding to email inquiries regarding games and duties incidental to customer service~

[Specific job details]
・Primary and secondary responses using tools to inquiries from customers
(Example: Use Mail Dealer *Actually, the tool differs depending on the game title.)
・Investigating behavior logs and modifying data using management tools
・Operation confirmation using actual game equipment
・Creating templates, FAQs, game announcements, and reports
・Coordination and collaboration with other departments within the company (trouble handli ...

Great opportunity for a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and who has the desire to learn and develop technical skills.

As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.

This role is not a regular desk-bound job. It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites. You will be regularly required to visit custome ...

Great opportunity for a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and who has the desire to learn and develop technical skills.

As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.

This role is not a regular desk-bound job. It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites. You will be regularly required to visit custome ...

★ Resident (On-site) Desktop/IT Infra Technical Support for corporate end-user systems (hardware & software)
★ Rapidly expanding environment, international corporate culture, with many opportunities for career growth!
★ Location: Ome-shi, Tokyo


Our client is rapidly expanding throughout Asia Pac.

In taking on this challenge as a resident IT Support Engineer, based in the client's West Tokyo office, you will become a critical member of a very exciting phase of the company's growth and development.


Role & Responsibil ...

Are you looking to take your technical/Help Desk career to the next level?

This challenging desktop support role supports the Trading floor users of a multinational banking / financial services institution.

You will work with other IT team members to support Japanese and English systems, Active Directory System Administration, installation of software and patches, building/configuration of laptop and desktop computers, general support for the Windows environment, Microsoft Office (especially Excel), and email (Outlook/Exchange).

Working on the b ...

As an APAC IT Support and Infrastructure Specialist, you will play a pivotal role in delivering level 2 support for retail stores and local offices, ensuring the smooth operation of server and network infrastructure.


Description

* Manage level 2 support for retail stores and local offices.
* Support the maintenance and troubleshooting of server and network infrastructure.
* Facilitate store openings and closings in Japan.
* Collaborate with regional and global IT teams to ensure alignment with global standards.


Profile

* Proficiency ...

Global software provider company is currently looking for IT help desk support candidate. As an L1 IT Help desk support, you will be responsible for IT troubleshooting and PC kitting for internal team.


Description

* Mainly handle PC kitting and PC support as an internal IT help desk support.
* Troubleshoot L1 support to internal team and communicate with other team members in Japanese.
* IT Infrastructure maintenance and support
* Communication with end-users


Profile

* IT Passport certification or equivalent
* In-house SE or suppo ...

Provide Level 2 technical support, serving as a primary point of contact for resolving complex issues escalated from first-level support or directly from users.
Manage and troubleshoot server-related tasks across various Windows Server technologies, including Hyper-V, Citrix, SCCM, Active Directory, and AWS.
Monitor the IT server infrastructure's performance and stability, using global tools to proactively address and mitigate issues.
Communicate effectively with management, ensuring that all technical issues and resolutions are reported in a timely a ...

Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.

· Front line owner for the tickets coming from the users (doing the follow-up of the tickets during their lifecycle) SPOC and responsible of the escalation to other groups.

· Analyze the information about the user’s issue, collect as much information as possible (computer system name, screen name or report name, error or warning message displayed on the screen, any logs fil ...

APAC全体のユーザーに対してハードウェア、ソフトウェア、ネットワークの問題をリモートおよび現地で診断し、解決する役割を担います。また、ユーザーの技術的な能力向上と自己解決能力の向上を目指し、エンドツーエンドの技術サポートを提供します。


Description

* エンドツーエンドの技術サポート：ハードウェア、ソフトウェア、ネットワークの問題をリモートおよび現地で診断・解決。
* ITインフラの ...

* 社内システムのメンテナンスやトラブルシューティングを担当し、業務効率を向上させるとともに、デスクトップエンジニアのサポートを行い、技術的に貢献するポジションです。


Description

* 社内システムのメンテナンス、監視、トラブルシューティングを担当。
* PowerShellやVBSなどを用いてスクリプトを作成し、業務の効率化を図る。
* デスクトップエンジニアをサポートし、技術文書の作成や技術共有 ...