【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...
[Mission]
The Head of the Information systems and Technology ensures the information system's alignment with group and company strategy, and is responsible for the design, implementation, and operational maintenance of the information system, along with its security, quality, and compliance with group policies as well as local policies, standards, and regulations.
To this end, he is responsible for marketing the IS1 and the IT2 Department, both within the company and externally if applicable.
He proposes to general management the major changes to th ...
Recognition Services is responsible for the digitization of the images received through various platforms - Mobile App, API, Installed Cameras, Robots, you name it. The higher image recognition accuracy and product database completion, the bigger success for our team. We aim to deliver high data quality both to our clients and our Computer Vision developers to get the perfect match between business and technological needs.
Reporting to the Recognition Services Lead APAC, the Data Specialist will be responsible for day-to-day operation with external cl ...
★ Resident (On-site) Desktop/IT Infra Technical Support for corporate end-user systems (hardware & software)
★ Rapidly expanding environment, international corporate culture, with many opportunities for career growth!
★ Location: Ome-shi, Tokyo
Our client is rapidly expanding throughout Asia Pac.
In taking on this challenge as a resident IT Support Engineer, based in the client's West Tokyo office, you will become a critical member of a very exciting phase of the company's growth and development.
[Business content]
You will be responsible for the most appropriate project and process based on your skills and experience.
·Requirement definition
·basic design
·Detailed design
・Development (coding)
・Unit test, integration test
・Operation, maintenance, additional development
We have a wide variety of projects in the fields of finance, distribution (EC), the public sector, as well as native app development and big data analysis.
We will take your wishes into consideration as much as possible, so please feel free to contact us at the ...
We are hiring an IT support engineer who will be supporting foreign based client onsite.
• Initial clarification of incidents and incident reporting
• Troubleshooting according to standard troubleshooting procedures and escalation to relevant next level support parties. These support parties may
• Under minimal supervision, provide IS level 1 / 2 technical support to the end user community.
• Work along with Global Service Desk for Issue escalation.
• Troubleshoots and resolves hardware, software and user problems as they arise. Manages in ...
~Attractive points~
- Able to work in collaboration with overseas teams
-Use your English skills
- Promotion system available
[Job details]
Work with business units on current processes and training teams to drive efficiencies. Passionately managing the end-to-end capabilities and goals of the training team.
1. Building a proactive company. Processing with training throughput, process training capabilities
2. Create a sustainable training bench for enterprises and supply talent to business units within pre-planned TAT to avoid revenue leak ...
~Attractive points~
-Global environment
- Acquire management skills
-Use your English skills
-Business casual OK
- OJT training available
[Job details]
• Collaborate with colleagues, supervisors, and quality teams to drive the team to achieve KPIs.
• Motivate, develop, and guide team members in a changing environment.
• Monitor transactions and provide qualitative/constructive feedback to team members.
• Develop cooperative team members by creating learning opportunities
• Attend client concalls and alignment sessions.
~Attractive points~
-Remote possible
-The company has an international environment
- OJT training available
- Free soft drink at the office
[Job details]
• Responding to customer inquiries
• Communicate high priority issues to direct leadership according to client specifications.
• Provide information on process changes and best practices
• Stay informed of new updates and process changes and updates
• Maintain exemplary attendance and punctuality.
• Special responsibilities specified by supervisor.
Are you looking to take your technical/Help Desk career to the next level?
This challenging desktop support role supports the Trading floor users of a multinational banking / financial services institution.
You will work with other IT team members to support Japanese and English systems, Active Directory System Administration, installation of software and patches, building/configuration of laptop and desktop computers, general support for the Windows environment, Microsoft Office (especially Excel), and email (Outlook/Exchange).
◆Duties Include
・Responding to customer inquiries
・Coordinating with various teams to answer customer questions and solve customer problems
・Supervising part-time operators
・Other related tasks(Translation, etc.)
◆Example Day at Work
9~10 Morning routine: Get coffee, say hi to everyone, briefly review internal messages from the day before, and begin working on customer support tickets.
10~12 Catch up: Handle outstanding Spanish tickets that came in overnight, and continue with ongoing translation tasks.
12~13 Lunch Break
13~14 ...
Oversee and coordinate a broad range of IT infrastructure components, including servers, networking, storage, and cloud services.
Administer and optimize a variety of infrastructure technologies, with a strong emphasis on Windows Server environments, virtualization platforms like Hyper-V, application delivery controllers like Citrix, configuration management tools such as SCCM, directory services including Active Directory, and cloud solutions like AWS.
Conduct regular assessments of the entire IT infrastructure's performance and stability, utilizing a ...
Provide Level 2 technical support, serving as a primary point of contact for resolving complex issues escalated from first-level support or directly from users.
Manage and troubleshoot server-related tasks across various Windows Server technologies, including Hyper-V, Citrix, SCCM, Active Directory, and AWS.
Monitor the IT server infrastructure's performance and stability, using global tools to proactively address and mitigate issues.
Communicate effectively with management, ensuring that all technical issues and resolutions are reported in a timely a ...
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
· Front line owner for the tickets coming from the users (doing the follow-up of the tickets during their lifecycle) SPOC and responsible of the escalation to other groups.
· Analyze the information about the user’s issue, collect as much information as possible (computer system name, screen name or report name, error or warning message displayed on the screen, any logs fil ...