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This position will report directly to the IT Help Desk Manager in Tokyo and will be responsible for providing user support, related tasks, cybersecurity awareness, and project support at the IT Help Desk
End-user support will be your main responsibility. You will utilize IT ticketing systems to resolve issues, track requests and incidents, analyze trends, and devise solutions to reduce recurrence and improve productivity.
Promote cybersecurity awareness by providing tips and presentations to employees.
Create and update documents such as end-user su ...
This position reports to the Head of End User Services and will provide direct managerial supervision for the following work groups:
-Contact Center (CC): Manage the outsourced off-shore Service Desk Support Services which provides an initial point of contact for IT technical support, trouble ticket and service request resolution and referral services to other technologies team to facilitate incident resolution.
-Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both local l ...
■ Skill Requirements
Operational manager of PC device operation and IT in general. (Leadership Experience)
- Understanding and experience of end-to-end services in various application processes and
PC steady operation management processes.
- Personnel management and lead of delivery members.
- Maintenance of operational quality (SLA/KPI management) and regular improvement activities.
- Vendor management
- Cost/Income and Expenditure Management
Experience in any of the following skills and qualifications are a plus.
・iPhone/Smartphone
・M36 ...
• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation)
• Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation)
• Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s).
• Demonstrate the ability to identify and escalate requests for approval, when needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Undergo regular training to improve support skills. ※Training scheduled and provided through official tools.
• Conduct ...
Responsibilities:
• Project and Request Management – process, coordinate and support tickets as per agreed service levels for both scheduled and unscheduled support request.
• Communicate and interface with suppliers, multi-cultural system administrators, clients and other groups representing the designated operation site.
• Install, move, add, and change server and other hardware in data center according to requests.
- Hardware: e.g. troubleshooting of hardware, labeling, root cause analysis, trend analysis, break/fix, smart hands, firmw ...
Due to business expansion, we are looking for an L2/L3 desktop support specialist.
Job details
The IT Helpdesk Technician – Level II/III is responsible for desktop, laptop, audio visual and other user device support including, but not limited to, break/fix, configuration issues, troubleshooting, software installations, hardware repair of both Microsoft Windows and Apple OS X machines. This position will be the on-site resource for working on issues escalated by Level 1 support. The Level II/III Deskside tech will also be responsible for researching ...
【Job Summary】
・Addressing incidents, problems, and service requests as part of application maintenance
・Follow service level agreement (SLA)
・Manage and deliver scheduled application tasks
・Troubleshooting application issues
・Collaborate with cross-functional teams to resolve issues
・Quick response to site users
・Provide daily updates and detailed information on incidents, problems, and tasks ...
Job Duties:
• Work on Incident, Problem and Service request as part of application maintenance
• Adhere to service levels agreements(SLA)
• Manage and deliver scheduled application tasks.
• Application issue Troubleshooting
• Work with cross functional teams for solving the issues
• Quick Response to the site users.
• Daily Updating of Incidents, Problems and Tasks with detailed information
Requirements:
• Japanese and English language skills are mandatory
• 5-8 years of Working Experience of working on applicat ...
Primarily to provide second line support for all PC issues, within a standardized operating environment Identification of issues and escalation to appropriate second or third line IT teams both locally and globally.
Identifying the issue and initial troubleshooting Involvement in related projects
Hardware Administration (Installation of workstation, update of inventory information; Laptop installation, troubleshooting, training and support etc) Support for Japanese applications ...
To support P1/P2 Critical Incident & Problem Management - After hours on call support (tempered to regional workers law)
Imparts a sense of absolute urgency in getting a resolution
Participate in the P1 and P2 calls and send outs communication to management on alert of incident/updates. It is expected for the FS to consistently be able to articulate and communicate with transparency and accuracy during incidents using standard communication templates.
Participates in the Problem management to identify root cause an ...