As technical sales support, you will contact customers via phone, chat, and email after making an appointment. Your other responsibilities are as per below:
1. To support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.
2. To Identify content and performance potentials and advise the customer on the technical integration and improvement of processes
3. To guide Step-by-step to implement the Conversions API. Instructions for Direct Integration and Integration as ...
You will be in charge of one of the following businesses, taking into consideration your desire/experience (aptitude).
1、Incubation Tech (in-house product development)
Server-side design, development, and testing of our SaaS products, including the following
SaaS-type innovation management platform "Throttle
CROWDFUNDING NETWORK Powered by ENjiNE, a network-type crowdfunding construction service
Next-generation marketing automation/CRM "Booster
2,Business Production (New Business Development Support)
Assist the department head in managing and organizing information and data.
Collaborate and coordinate with the various IT technology towers to develop and implement new strategies, processes, and reporting.
Assist with managing team budgets, invoices, contracts, procurement other administrative processing.
Assit with planning and coordinate projects, including scheduling, resource allocation, and risk management.
Communicate with internal stakeholders to ensure success of technology strategies and roadmaps.
Create documentation and make recommendat ...
【Roles and Responsibility】
The candidate can be assigned under the different departments of the company
• Entry Level
- On-premise help desk
- Operations Support
- On-site maintenance
[Job summary]
As an engineer in the corporate system department, which is the internal information system department, I aim to simplify the EX (Employee Experience).
The Corporate Systems Department has approximately 20 members (including contract employees and temporary employees) and consists of multiple groups.
[duty details]
・Web site infrastructure design, management and operation
・ Coordination and improvement proposals with department managers who are stakeholders
・Domain, certificate management, operation
[Job summary]
You will be entrusted with customer support for bilingual projects.
[duty details]
The project will be decided based on experience and time of joining the company.
You will be involved in operational projects using Japanese and English.
Mainly in user support system operation projects,
There are many projects where we support by touching the actual machine.
[Project example]
・ Bilingual help desk work at a major foreign-affiliated pharmaceutical company in Tokyo
- Mainly support for client PCs, mobile phones and peripherals
...
[Job summary]
This is the "internal information system department" of our group.
This department is responsible for all software and hardware related to internal IT.
In addition to providing tools such as "Google, Slack, GitHub" used by all group companies,
System operation and maintenance in corporate fields such as accounting and human resources,
We are also implementing business improvements.
In addition, we also provide in-house system infrastructure operations, bulk management of PCs/monitors,
Performs help desk operations.
[Job summary]
You will be stationed at the parent company and will be entrusted with a wide range of in-house SE work.
[duty details]
<Infrastructure services>
Provision and management of various information devices used by client employees
Maintenance and management of client internal network
Operation and maintenance of information security
Creation of manuals for users
<Target customer area>
・Information system department of a company listed on the prime market
【charm】
・Since most of our projects are prime projects, we can dir ...
[Business overview]
You will be responsible for help desk operations and IT infrastructure management for IT equipment and systems resident at client sites.
[Specific job details]
■Responding to various inquiries from users (PC operation, network support, business application support, troubleshooting, etc.)
■Account management (password reset, ID issuance, etc.)
[Supported languages and channels]
■Supported languages: Japanese, English
■Supported channels: phone, email, chat, web, etc.
[Business overview]
You will be in charge of overall management work for technical support projects related to smartphones, tablets, music players, etc. for major foreign manufacturers.
[Specific job details]
■General project operational management (delivery date, quality, etc.)
■ Income and expenditure management of the project in charge
■Human resource management/development (attendance management, recruitment, training, etc.)
■Customer negotiations (customer companies and partner companies, etc.)
*Includes reporting in English and pre ...
[Business overview]
We are looking for a person in charge of project management (project leader candidate position).
■Project work under the service level agreed with the customer
■Incident management
■Business process improvement, analysis, and proposals
■Trouble handling/solving various issues, etc.
*Since the customer is a foreign company, English support is required.
[Project work]
《Service desk compatible》
■IT devices such as PCs, smartphones, and tablets, and standard application support
■Responding to inquiries regardin ...
[Business overview]
My job is to respond to inquiries from customers regarding product specifications and failures by using all possible means to resolve problems, such as referencing knowledge, verifying operation, analyzing error logs, and consulting with manufacturers to gather information.
[Specific job details]
■Security service maintenance and operation
■User response to inquiries (*) (Japanese: phone/email/chat)
■Communication with overseas clients (English: email/phone/chat)
■Document translation (English → Japanese)
*Inquiry d ...