Customer Support Engineer ・ Jobs in Japan search results

EIRE Systems Technical Support provides professional IT services to small, medium and large scale enterprises of all sizes. We can offer a varied and challenging IT services career in a highly diverse and fast-moving business environment.

We are currently looking for new additions to our IT Support team!

【Role and responsibilities】
◆ Provide IT support as a bilingual technical support team member to users of various technologies (Desktop PCs, notebook PCs, mobile devices, network printers, other office equipment, applications for general cli ...

We are urgently looking for a Deskto Support Specialist/On Site support.

Duties
On-Site services include the following services, activities and roles and responsibilities.

a. Workstation Services (e.g., locally attached workplace computers, laptop computers,
printers, scanners):
1. Installs, moves, adds, changes (IMAC)
2. Onboarding of new users (2h ‘how to’ session performed on-site or via remote
connections)
3.Operational monitoring
4. Incident determination and resolution
5.Technical support and break fixes
6. System and Productivit ...

外資系のお客様のITデスクサイドサポート業務です。
3年以上のITユーザーサポート経験のあるかた
英語をビジネスレベルで話し、読み書きのできるかた
勤務場所：都内
シフト：平日8:30～17:30 若しくは 10:00～19:00
業務概要
　・　ユーザーITサポート（デスクサイドサポート）
　・　ミーティングサポート（準備、会場設営、機器接続、テスト・リハーサル、会議中のスタンバイ）
　・　時間外サポート（事前 ...

【Role & Responsibilities】

• Act as the escalation point for IT related incidents and requests
• Maintain positive client relationships with key stakeholders, analyze user experience and gain constructive feedback
• Coordinate and support application projects including new implementation and upgrade with international teams in Hong Kong and France

Technical Environment:
M365, Azure Cloud, AD, Windows Server, MS Intune, WS1 ...

エイラシステムのテクニカルサポートでは、主に外資系の大企業から中小企業まで、ITサービスを提供しております。

現在、弊社チームの一員としてご活躍いただける方を通年採用しております。


＜概要＞
●テクニカル サポート（日本語＆英語使用）のメンバーとして、各企業の様々なIT環境におけるサポート
●幅広いプロジェクトやサポートに参画
●専門知識や技術向上のため、ネットワーク、サーバ ...

[Job Summary]
You will be responsible for handling mobile payment system monitoring failures.

[Specific work content]
(1) Implementation of system failure detection and failure analysis: Isolate failures in response to alarms from the monitoring system
(2) Various arrangements in the event of a system failure: Depending on the nature of the failure, check the manual, arrange maintenance work, arrange parts delivery, etc.
(3) Respond in English to the system operating company (USA) for failure response reports
*Inquiries have become routine, and a ...

HCL Tech is a global ITC services company. Due to business expansion, we are hiring multiple bilingual engineers! (Infrastructure, development, bridge, ERP, etc.)

As a consultant in Japan for a project for a client, you will perform technical support and consulting work in cooperation with a global team.

If you are looking for a continuous career as an ICT engineer/consultant, or if you are thinking of improving your career, we are looking forward to your application!

*Depending on your experience and where you live, we may introduce you to anot ...

・End user support on Windows Win7 / Win 10 (Proficient) / Mac OS
・Setup of new Desktop / Laptop for users (Windows Installations /Profile configurations)
・Troubleshooting & coordinating with the respective vendors on hardware related issues.
・Installing and troubleshooting printers and coordinating with vendor for hardware issue.
・Providing support to remote users using remote desktop tools
・Providing support for video conferencing, VC equipment’s.
・Monitor the relevant queues and work on tickets (ServiceNow) assigned or assign tick ...

・Handle calls, emails, & ServiceNow P1 and P2 tickets only
・Leading Major Incident/Critical Activity and handling their daily operational activities.
・Initiate and lead the MI Bridge and management bridge for rapid resolution of the incident, meeting all service level agreements, minimizing the impact on IT services and revenue, follow up on open items from the MI Bridge until action is completed.
・Preparing chronology of events as a means of reporting key actions/steps taken during critical/high severity issue troubleshooting / resolving. Sum ...

BiOS is looking for a bilingual shared service engineer to deliver a tailored support structure for a global IT services provider in Tokyo.

Duties include but not limited to:

• Handling technical inquiries raised via email, phone and/or in-person for tier-2 and -2.5 support.
• Schedule, monitor and deliver support for end-users within agreed SLA levels.
• Provide client VIP support
• Working off-schedule to attend meetings and/or support inquiries outside main support site.
• Creating documentation and materials to help educate end-us ...

We are currently looking for a field support engineer to work at the Tokyo office of one of the world's top foreign-affiliated consulting companies. You will be in charge of IT service desk work as an agent of the service counter of the information system department.

<Responsibilities>

・In response to inquiries about problems with Windows PCs, Macs, and mobile phones (Android, iOS) lent by the company, we will act as an intermediary to the relevant parties.
・Rent out and exchange IT equipment at the service counter.
・Support for continuous ...

Our client supports major system integration projects for large Japanese companies in manufacturing, consumer goods, and finance/banking. As a Helpdesk Lead you will be in charge of operator management, in providing bilingual support.


Description

* Lead service desk operations for a large Japanese company located in Tokyo (confidential).
* Inquiry handling, troubleshooting, analysis, FAQ management, and responding to tickets.
* Communicate in Japanese internally as well as with overseas/offshore team members in English.


Profile

* 5 or ...

A global consumer goods organisation is looking for an Associate Tech Lead. The selected candidate will support digital activities by managing a team of technical developers and business analysts. This role is based in Tokyo.

Responsibilities:

* Provide solutions for clients in support of global stakeholders
* Oversee key commercial and technological issues and suggest improvements
* Develop and implement major technological applications and platforms
* Coordinate and lead the ACS-D team
* Lead cross-departmental project teams and challeng ...

You will be in charge of customer support for bilingual projects.
We are looking for a wide range of people, from those with no IT experience who want to engage in IT work using English to those with bilingual IT work experience.

[Job Summary]
The project will be decided based on experience and time of joining the company. You will be involved in operational projects using Japanese and English. There are many projects, mainly for user support system operation projects, where we support by touching the actual machine.

■ Project example:
・ Bil ...

IT support Engineers are specialists that assist users with hardware and software issues. This job includes providing on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting IT issues.

We are looking to hire a skilled IT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistan ...

Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyze logs, traces, packet captures, etc. to determine root cause of issues ...

Leading payment solution global company is looking for a bilingual Service Delivery Manager to contribute to service delivery and implementation of the company's Added-Value Payment Services (multi-currencies solution) for hotel clients.


Description

The Service Delivery Manager is accountable for service delivery and implementation of added-value payment services (multi-currencies solution) within the Japan region.

* Maintain a strong relationship with partners, vendors, clients and the support teams
* Negotiate and set Service Level Agree ...

• Provides Infrastructure Services solutions to a wide variety of customers in several industries
• Provide support for the customer desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident, and request handling.
• Provide end-user technical assistance and support, and resolve problems related to the use of Windows computer hardware and software for end users
• Install desktop/Laptop softw ...

• Phone call recording
• Execute procedure manual driven tasks
• Execute day to day tasks and operations following documented procedures
• This position is a less technical role, but candidate will need to understand the documented procedures and follow the instructions to complete the relevant tasks associated to this role
• No experience in voice or telephony is required
...

IT support Engineers are specialists that assist users with hardware and software issues. This job includes providing on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting IT issues.

We are looking to hire a skilled IT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistan ...