Customer Support ・ Jobs in Japan search results

Our company operates a multilingual information platform focused on Japanese driver's license training camps, committed to providing essential information to our customers.
Join our dynamic team if you are fluent in Chinese and Japanese, and eager to assist customers interested in acquiring a Japanese driver's license.

■ Job Description:
We're looking for a fluent Chinese speaker with exceptional communication skills.

You will be entrusted with:
1. Training Camp Reception:
- Respond to inquiries through WeChat, LINE, and phone calls regarding ...

We are looking for foreign currency exchange counter staff at airports, stations, and shopping centers to serve as our customers' travel partners. Would you like to put your language skills and customer service experience to use in a workplace where you can feel connected to the world?

[Recruitment location]

・23 wards in Tokyo (Ueno, Asakusa, Akihabara, Shinjuku, Shibuya, etc.)
*Since we work as a team at multiple stores, you may work at other stores than your assigned store.
・Haneda Airport *Moving support available
・Kansai Airport *Movin ...

The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture.


Description

Responsibilities:

* Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management.
* Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular app ...

You will be in a team of 3 Customer Care members, and this team reports up to APAC in Singapore, so English will be used quite frequently for training and day-to-day internal communication. This position works closely with the sales team, so issuing the invoice, handling the administrative and customer duties through Salesforce will be part of your daily tasks (they are currently trying to localize SAP as well).


Description

▪Responsible for timely and accurate generation of quotes for standard product offerings and subsequent orderplacement
...

Amazon出品事業者のアカウント健全性をサポートする、日本チームのアカウント健全性サポートスペシャリスト(中国語・日本語・英語)を募集します。

【仕事概要】
■コールセンターの業務環境で、出品者様からの問い合わせに対し電話やメールで明確かつ迅速にコミュニケーションを行う。
■調査部から依頼を受け、出品者様のアカウントの状況を事前に確認し電話またはメールにて出品者様に連絡する。出品 ...

Amazon出品事業者のアカウント健全性をサポートする、日本チームのアカウント健全性サポートスペシャリスト(日本語・英語)を募集します。

【仕事概要】
■コールセンターの業務環境で、出品者様からの問い合わせに対し電話やメールで明確かつ迅速にコミュニケーションを行う。
■調査部から依頼を受け、出品者様のアカウントの状況を事前に確認し電話またはメールにて出品者様に連絡する。出品者様から ...

◎We are developing a cross-border e-commerce business!
◎We support over 1,000 Japanese e-commerce sites, including fashion, anime, and hobbies, and deliver a variety of Japanese products to the world!

Job type
Customer support

Job description
We provide a groundbreaking cross-border e-commerce service that allows you to freely shop online for Japanese products even when you are overseas, without worrying about borders! In this role, you will be handling inquiries by email from customers in English-speaking countries. It is a very rewarding j ...

世界大手動画サイト提供会社の顧客対応業務。
チームリーダーポジションです。

チームリーダーとして目標を設定し、戦略の実行、進捗状況の測定、結果の共有について直属の部下と協力する。

管理していただくチームの業務内容
・チャット、メール、電話にて広告などの掲載、
投稿に関してのサポート、アドバイス業務
・顧客からのフィードバックをもとにレポート作成業務
・その他付随業務
...

●電話を介しての通訳（代理店の店員と来客者間の通訳）
●対応内容などの記録入力
●ミーティングや研修への参加
●その他付随する業務など
★評価インセンティブ最大15000円/月 ...

This position handles service requests and complaints from customers (users, nurses, distributors, etc.) over the phone and works with relevant departments to provide appropriate resolutions and responses.


Description

・ Acquire up-to-date knowledge related to our products
自社製品に関連する最新の知識を身に付ける
・ Respond to service requests, inquiries, and complaints from a variety of customers over the phone
様々な顧客からの電話によるサービス依頼、問合せ、クレームに対応する
・ Collab ...

In this role you will work in a small team to help process orders through SAP, coordinate with customers and sales staff to ensure that orders proceed smoothly (order status, payment, delivery, etc.). Among many other various tasks, your goal will be to collaborate smoothly and effectively with other various teams internally and to support customers.


Description

Coordinate with customers and sales staff to ensure that orders proceed smoothly (order status, payment, delivery, etc.)
Management of invoices/shipping documents, etc.)
Liaise with war ...

The Customer Service Executive (CSE) plays an important role in ensuring the 24-hour delivery of the whole range of medical assistance services to the members. The CSE is the first point of contact for the customers, service providers and colleagues from the other company assistance centers worldwide.


Description

1 Organise medical evacuation/repatriation (or repatriation of mortal remains) by coordinating the activity and services of all service providers, correspondents and staff of other assistance centers.
2 Stimulate team work with all dep ...

You'll handle a range of passenger services including reservations, ticket sales, and passenger operations with efficiency and warmth, managing tasks such as fare calculation, ticket issuance, and post-flight documentation, while also coordinating with various stakeholders to ensure seamless passenger experiences and supporting operational management through reporting and registration of financial information.


Description

* Handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations.
* Calculate fares, arrange routes, and pr ...

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.


Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:

- Communicating with the BPO manager about ways to improve the center operations including handling o ...

[Specific duties]
- Responding to emails (including some phone calls)
- Cooperating with other departments
- Translation work
- Administrative work, etc.
etc. ...

旅行業界におけるプロジェクト、航空会社のカスタマーサポートを行っていただきます。（Inbond/Outbond call, Live Chat, E-mail)

・予約＆発券業務
・旅行者からの問い合わせ対応（電話、メール、チャット）
・旅行会社からの問い合わせ対応（電話、メール、チャット）
・バックオフィスワーク
・Supervisorへの報告

トレーニングは英語で行うため、英語の読み書き、たまにお客様対応も英語が希望の方には英語で話 ...

お客様からの旅行に関するサポートをして頂く部署にて、カスタマーサポートの品質基準を確立をするお仕事となります。

●品質基準の確立: 企業の品質基準を確立・維持するためのガイドラインを開発する。
●クオリティコントロール: プロセスや成果物の品質を監視し、問題や不備を特定するための監査や検査を実施する。
●品質に関するフィードバックを提供し、改善のための提案を行う。
●データ分析 ...

[Job Description]
1. Respond to customer inquiries and requests via telephone and email.
2. Provide accurate information on financial products and services to resolve customer doubts and concerns.
3. Properly understand customer issues and resolve them quickly and effectively.
4. Address customer complaints and claims and provide appropriate solutions.
5. Accurately record customer information in the database and comply with privacy regulations.
6. Collect customer feedback and contribute to service improvement.
7. Continually study and improve kn ...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

This role will provide you the opportunity to use English more than 50% of your day. You will be in communication with customers and partners worldwide. You will be the lifeline support for Japanese customers who may be in danger, injured, or experience some type of difficult circumstance overseas. You will need to be the English/Japanese communication point on behalf of these customers, arranging their travel and expatriation.


Description

1. Able to handle outpatient matters (initial examination, re-examination arrangements, etc.) by one person. ...