Call Centre Manager/SV ・ Jobs in Japan search results

A global advertising company is looking for a Customer Success Manager. The ideal candidate will be in charge of delivering sales and performance assistance to local retail partners. This position is based in Tokyo.

Responsibilities:

* Oversee daily engagement with internal and external partners
* Inform key teams about deadlines and the scope of creative production
* Assist in the creation of campaign and marketing materials
* Examine key performance indicators and other relevant data
* Assist suppliers in setting up campaigns and give im ...

【job description】

・ General customer support (telephone and email correspondence, etc.)

・Sales of equipment related to photovoltaic power generation systems

・On-site survey management, etc. after arranging for contractors

・Responding to customer inquiries and creating reports

・Respond by telephone or e-mail regarding whether a solar power generation system can be installed, electrical system configuration, wiring inquiries, maintenance consultation after purchase, etc.

・Complaint handling



[Recommended points]

...

This is a very important role for the business in Japan. Leading a dynamic team of approx. 40, you will be responsible for developing and executing strategies to maximize Collections effectiveness and minimizing operational risk.
You will also need to work closely with their out-sourced vendors to manage their performance, focus on ways for process improvement and become more efficient.


Description

・ Adopt a hands-on approach to drive best in class Collections performance. Provide thought leadership and drive initiatives to maximize returns t ...

-Develop successful users throughout CSM activities
-Be responsible for your teams’ books of business
-Be responsible for your teams achieving their KPIs against platform adoption, customer renewal, customer expansion, and advocacy
-Monitor your teams books of business to identify risks and opportunities, taking action as appropriate
-Maintain relationships with the user community and manage board meetings of the user community.
...

【JOB RESPONSIBILITIES】
• Respond to customer inquiries and complaints and provide solutions
• Input customer information into the system
• Provide relevant training and education to agents
• Identify consumer complaint trends and prepare reports
• Prepare monthly regional summaries
【REQUIREMENTS】
• Bachelor’s degree
• MS Office proficiency
• More than 10 years of experience in CR team management
• Business level or above in Japanese and English ...

• Manage a portfolio of customer accounts through proactive engagements
• Build and maintain strong customer relationships, becoming a trusted partner and consultant
• Drive the success of our customers by greater adoption of the technology and uncover possible expansion opportunities within the existing install base
• Drive improvements in processes and policies, helping to move toward greater automation, self-service, and customer empowerment
• Managing existing accounts, ensuring the customer’s success and their perceived value of　th ...

新規お取引の外資系クライアント（日本支社以外では取引あり）のトレーニング、QAを一括で担っていただきます。クライアント業務はモノリンガルサポートになります。初期メンバーとして業務いただきますので、いずれはチームを持っていただくポジションです。


Description

* QCプロセスの構築
* 構築したQCQAをもとにオペレーターの制度管理、教育
* クライアントへの報告
* オペレーター教育


Profile
...

多国籍な方々が働く、大手外資系企業の日本人チームでのお仕事です。
世界中の誰もが知る有名外資系企業（ホスピタリティ系）のサービスについての顧客からの問い合わせに対応して頂くお仕事です。
対応方法は電話、Email、アプリ内チャットになります。 ...

【お仕事内容】
マレーシアのコールセンターにて、旅行を希望される方へのホテル、航空券、旅行商品の予約、お問い合わせなどの応対業務をお任せします。

お問い合わせいただくのは日本の方がメイン。
コールセンターには現地滞在の日本人トレーナーがいますので、業務全般や語学力について
じっくり学べます。

＜具体的な仕事内容＞
・コールセンター業務
・メールや電話、SNSでのカスタマーサポ ...

【お仕事内容】
近年人気のフードデリバリー（宅配サービス）を利用する方のサポートをお願いします。

電話やメール、チャット等での日本のお客様からのお問合せや返金対応や配達員やレストランへのサポート等をお願いします。

＜問い合わせ例＞
・商品がまだ届きません。
・配達の途中で商品が１つ足りないことに気がつきました。
・新しいメニューを追加したいです。

これらはすべて日本からの ...

【お仕事内容】
●予約コールセンターのお仕事
温泉旅館・ホテル・民泊・一棟貸し等の予約受付代行の業務全般をお任せします。

電話・ネット・メールの予約処理を行い、訪日客の英語対応も随時行います。

例えば・・
「誕生日なのでケーキを注文したい」
「貸切露天風呂を予約したい」
「Please tell us about good dining places?」
等々、利用客からの問い合わせと予約受付の対応を行っていただきます。

【 ...

In this role you will be managing 2 subordinates and your role will be a cross between managing the customers and managing the field service team who goes to the customers on-site to fix the equipment. Your management experience will be valuable as they look to build out and grow the team, and identify ways to improve work efficiencies.


Description

-Create and monitor the metrics to drive the day-to-day operations.
-Leverage internal relationships to enhance business performance and customer experiences.
-Drive change initiatives as required ...

Responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. The Operations Manager will also set performance metrics for team members and work with team members to ensure all metrics are met.


Description

* Drive daily improvements in the service by taking the lead to make proactive adjustments through the shift including, changing skilling, shift patterns, allocation, job processes etc.
* Constantly look for ways to make further improvements to the service and the efficiency ...

.
This is a customer success position that supports the expansion of the Japanese market for companies that provide payment services used around the world and unicorn companies (foreign-affiliated companies).

We are looking for members who will expand the team together and challenge the world!

A minimum of one week from the interview to the job offer! !!

[Responsible work]
As a partner of a company that provides online payment services used all over the world, we will respond to inquiries by email, chat, and telephone from the user (corporate ...

As an Operations Manager you will manage a team of staff members for a particular program within the Medical Communications department and oversee the daily operations of the team.

You will Manage the day-to-day operations of the program team, offer support to staff members so that contracted services are provided in accordance with client and company policies and procedures. Your team will be around 8 members.


Description

* Acts as a resource for front line staff for assistance with managing their scope of service.
* May function as the fr ...

【主なお仕事内容】
・航空会社の総合オペレーション
・カスタマーケア（予約、団体予約、通知、変更など）
・旅行代理店からの問い合わせ対応等
...

Sr. Operation Manager (Call Center Manager)
Who has contact center/BPO Ops management background.

• Manage large team – 100-200 headcount at least
• Adept in contact center operations/delivery management
• Manages client KPIs and metrics – e.g. AHT, NPS/CSAT, Quality, FCR
• At least someone who knows financial management – e.g., P&L and EBITDA
• Experience in capacity & staffing management – resource planning and MIS/workforce
• Attrition management
• Process Improvements and Business Transformation – e.g., automation p ...

Responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. The Tour Manager will also set performance metrics for team members and work with team members to ensure all metrics are met.


Description

Drive daily improvements in the service by taking the lead to make proactive adjustments through the shift including, changing skilling, shift patterns, allocation, job processes etc.

Constantly look for ways to make further improvements to the service and the efficiency of the o ...

大手SNSサービス提供会社の広告掲載に関するB-Bの内勤営業チームのチームリーダーポジションです。

【主なお仕事内容】
・電話、チャット、電子メールを介しての日常業務の管理
・エージェントのサポート
・人材育成、チーム作りのための指導
・KPIの管理
・ワークフロやプロセスの変更に対する迅速な対応
・パフォーマンスの改善策の提案
...

・ Responding to inquiries from Korean customers
· Work with other teams to resolve customer complaints
・ Supervision of part-time customer service providers
・ Other related work (translation, etc.) ...