Call Centre Manager/SV ・ Jobs in Japan search results

job description:

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Use your English skills and customer service experience!
Hybrid, telework negotiable
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You will be active as a customer service specialist at a client (a major foreign-affiliated travel reservation site)!

from guests and accommodation facilities
For various inquiries,
It is a job that corresponds in Japanese and English.

＼Details of work／
✬Customer service
・Inquiries before and after booking
・About billing
Such

＼Flow after join ...

[Business content]
《Operations》
・Responding to customer inquiries (phone/email)
・Advance confirmation of sales briefing reservations, system registration, and sending of confirmation documents
・Pre-confirmation contact for sales briefing session by telephone
・Accommodation arrangements and payment operations for trial accommodation packages

*Uses a dedicated system with English notation
*There is also some interaction with overseas countries.

《Telemarketer》
Promotion of participation in timeshare product sales briefings over ...

①Access control
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector. There are several areas where items are inspected, and the area in charge is changed every 30 minutes. Since there is a polite manual, even inexperienced people can start with confidence ♪

② English support
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, ...

【Attractive points】
Remote work can be discussed after the training period!
Currently, we have people working from Kyoto and Korea!

<Market Research Staff>
We ask you to conduct interviews and input information on projects (new construction, expansion, renewal, remodeling, maintenance work, etc.) into our internal database.

Mainly conduct interviews by phone with companies in Japan.
We have an work environment that allows you to work at your own pace.

▼If you want to work in a dynamic environment, this is the job for you!

Although w ...

大手オンライントラベル企業にてサービスマネージャーとして、約100名の従業員を擁する日本カスタマーサポートセンターの日常業務全般の責任者となります。現場における重要な役割を担っていただく非常にやりがいのあるポジションです。


職務内容

* 年次、四半期、月次などの運用計画
* オペレーションマネージャーをリードし育成
* 月次でコストレポートを設計及びレビュー
* チームの士気を高く ...

【お仕事内容】
マレーシアのコールセンターにて、旅行を希望される方へのホテル、航空券、旅行商品の予約、お問い合わせなどの応対業務をお任せします。

お問い合わせいただくのは日本の方がメイン。
コールセンターには現地滞在の日本人トレーナーがいますので、業務全般や語学力について
じっくり学べます。

＜具体的な仕事内容＞
・コールセンター業務
・メールや電話、SNSでのカスタマーサポ ...

世界大手ソーシャルメディアサービス提供会社で、お客様からの問い合わせに対応していただくお仕事になります。（電話、メール、チャット対応）

関連するデータを収集、分析し、サイト全体を改善。
業務に付随するレポーティング業務など。 ...

Liaising between guests and partners to resolve wide range of issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
-Providing accurate, valid, and complete information by using the right tools, methods, and processes.
-Ensuring a high level of customer service and a positive guest experience
-Supporting your colleagues with peer learning, and being open to feedback from others
-Meet service targets and call handling quotas
-Make effective decisions on when to handle a case and when to escal ...

Responsibilities and Accountabilities

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropr ...

Job responsibilities.

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as ...

-Develop successful users throughout CSM activities
-Be responsible for your teams’ books of business
-Be responsible for your teams achieving their KPIs against platform adoption, customer renewal, customer expansion, and advocacy
-Monitor your teams books of business to identify risks and opportunities, taking action as appropriate
-Maintain relationships with the user community and manage board meetings of the user community.
...

• Manage a portfolio of customer accounts through proactive engagements
• Build and maintain strong customer relationships, becoming a trusted partner and consultant
• Drive the success of our customers by greater adoption of the technology and uncover possible expansion opportunities within the existing install base
• Drive improvements in processes and policies, helping to move toward greater automation, self-service, and customer empowerment
• Managing existing accounts, ensuring the customer’s success and their perceived value of　th ...

世界中のリゾートホテルを利用する日本人の顧客担当として、バンコク中心部にあるオペレーションセンターでの勤務です。英語環境で多国籍のスタッフと一緒に働いてみませんか？外資系環境を堪能できるオフィスです。

◇ホテル予約、利用者からの問い合わせ対応(電話/メール)
◇ホテル予約サービス、システムの管理
◇優待プログラムのご案内
◇各種プロモーションのご案内
◇データ管理　他

業務は ...

◇ホテル利用者からの電話・メールでのお問い合わせの対応
◇各種プロモーションのご案内
◇会員データベース管理
◇顧客からのリクエスト対応　等

業務は英語で行いますが、日本人顧客対応時に日本語を使用します。
メンバー募集の他、チームをマネジメントするリーダー職の募集も行っています（別途待遇規定） ...

 Responsibilities:
o Provide mentorship, guidance and career development to members of your team
o Lead a high-performing team through an exciting transition to build problem solving,
critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
o Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
o Establish team goals and work with direct reports on strategies for executing, ...

As a Customer Success Specialist, your goal is to make our customer happy and productive,
to work collaboratively with sales, product, engineering, to set a high standard for how we
serve our customers, and to always communicate with empathy and respect.

Job Scope

 Effectively resolve customer inquiries in a considerate and timely manner via chat,
email and phone
 Compose thoughtful, personalized responses for a variety of customer request
 Triage incoming requests and spot trends in customer issues to flag for the rest of
the te ...

What are your job tasks?

Deliver an experience that satisfies our clients.
Meet and exceed client required KPIs (Key Performance Indicators).
Understand company policies and maintain confidentiality.
Provide feedback to management on problems and areas for improvement.
Participate in training to improve job performance.
...

Are you passionate about travel and customer service? Do you thrive in a fast-paced environment where your expertise can make a world of difference? We're a leading travel company based in Tokyo, and we're looking for a dedicated Travel Consultant to join our team. As a Travel Consultant, you'll play a crucial role in creating unforgettable travel experiences for our clients.


Description

As a Travel Consultant, you will be responsible for:

1

Effective Communication: Accurately and efficiently handling incoming requests from clients throug ...

We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.


Description

* Lead and manage the day-to-day operations of the Japan CS center.
* Develop and execute strategies to enhance customer satis ...

Purpose:
As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

Job Scope:
 Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone
 Compose thoughtful, personalized responses for a variety of customer request
 Triage incoming requests and spot trends in customer issues to flag for the rest of the t ...