Telemarketing/Telesales ・ Jobs in Japan search results

Responsibilities:
1. Provide excellent customer service to all Clients and Customers;
2. Pick up phone calls from customers, deal with live chat and emails;
3. Contact for and coordination of product recalls;
4. Tracking of shipments;
5. Translation work;
6. Support Web-Analytics, as needed;
7. Perform other duties as assigned. ...

Role: Technical Advisor

Location: Malaysia, Kuala Lumpur

Roles & Responsibilities –
• Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload

■Working hours: 24/7 Rotation shift, (Morning, Night, Mid Night)
■ Probationary period: 6 months
■ Basic Salary: RM8,500
■ Housing allowance: RM200 ...

Job Description
Responsibilities:

– Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material Reviewing/updating contents on a popular social media platform Audit of content received and sharing for Social Media Upload

Generic & Behavioral Skills

– Proficiency in Native Language (Read/Speak) Good command over verbal & written English&Korean language Prior work experience in a LPO/Regulatory work, Social Media platforms is a plus Awarenes ...

Responsibilities
● Train agents on product and process, as and when there are NHT batches
● Monitor contacts and find out areas of opportunity
● Work closely with Ops and Quality team design action plans to plug areas of opportunity
● Responsible for defined training conversion
● Manage retention during training
● Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers
● Demonstrate innovation in training by carrying floor requirement into classroom training.
● Maintain Data as per t ...

Role: Sales Marketing Experts

Location: Malaysia, Kuala Lumpur

Roles & Responsibilities –
• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other
Key Performance Indicators (‘KPIs’)
• Greet custo ...

Role: Sr. Quality Analyst
Responsibilities:
• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
• Participates in intern ...

Role: Team Leader Operations

Location: Malaysia, KL

Roles & Responsibilities –

· Managing a team of 20 to 25 FTE'

· Client/Customer/People Management

· Drive Performance in the team to meet targets

· Manage the daily team activities and ensure the daily operations run smoothly.

· Drive Team adherence and manage monthly scheduling.

· Handling Escalations

· Manage key business metrics like SLA's and CSAT

· Run reports & conduct a thorough analysis of SLA misses.

· Drive Continuous Improvement in the team along wi ...

• Setting a clear strategy for CX for our Japanese and/or Chinese clientele
• Capture and address customer feedback and enquiry
• Ensure smooth daily operation by communicating with customers to resolve issues/discrepancies/concerns
• Provide constructive report from CX interaction record
• Communicate and work together regional colleagues
• Perform any ad-hoc duties as and when required ...

【お仕事内容】

ソーシャルメディアのカスタマーサービスプロジェクトの研修トレーナーのお仕事です。

・エージェントのトレーニングを行う
・おぺれんしょんチームやQAチームと連携し計画を立てる
・常にニーズを確認し改善を行う ...

【お仕事内容】
・20～25人のチームの管理
・評価システムの管理
・エスカレーションの対応
・パフォーマンス向上のための戦略を立てる
・フィードバックとコーチング
・ウィークリーレビュー ...

- Managing a team of 20 to 25 FTE'
- Client/Customer/People Management
- Manage the daily team activities and ensure the daily operations run smoothly.
- Handling Escalations
- Manage key business metrics like SLA's and CSAT
- Performance management and appraisals for the entire Team.
- Weekly Reviews to the Management on key deliverables.
- Feedback and Coaching
- Apply performance management strategies - action plans, BQ planning
...

Role: Web Developer

Location: Malaysia, Kuala Lumpur

Roles & Responsibilities –

• As a technical supporter, you will contact customers via phone, chat and email after making an appointment.
• You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.
• Identify content and performance potentials and advise the customer on the technical integration and improvement of processes -step-by-step guide to implement the Conversions API.
• Instructi ...

オンラインショップでの業務です。
日本人顧客向けのカスタマーサービス（電話／Email）

・オーダーの受注について
・受注商品の配送状況について
・返金／返品について
・サイト内出店者について
・その他
...

世界80ヶ国以上でセキュリティ製品やストレージ製品などを提供するバラクーダネットワークス。　展示会などへのご来場者や企業に電話やメールでの製品のご紹介や案件管理が主なお仕事です。　営業進捗はSalesforceなどのERPシステムを用いて、管理して頂きます。 ...

Role: Customer Representative

Location: Malaysia, Kuala Lumpur

Roles & Responsibilities –

・Ensure service delivered to our customers meets contractual Key Performance Indicator
(‘KPIs’)
・Clarify customer requirements; probe for　understanding, use decision-support tools and　resources to resolve customer issues that are non-standard/unstructured and require some
clarification or conceptual thinking
・ Listen attentively to customer needs and concerns; demonstrate empathy while　maximizing opportunity to build rapport with ...

世界最大手のオンラインショップでの業務です。
日本人顧客向けのカスタマーサービスに従事し、下記の問い合わせに対応して頂きます（電話／Email）。

・オーダーの受注について
・受注商品の配送状況について
・返金／返品について
・サイト内出店者について
・その他 ...

Manual available! Inexperienced OK♪

<Staff for those who applied for beauty-related monitor surveys>

・Explanation of implementation details to applicants over the phone
- Change of reservation date and time
-How to fill out the questionnaire, etc.
・Suggestions for project implementation

*Manual and talk script available
*Completely at home after the training Short working hours consultation possible: 4 days a week or 5 days a week 6 hours, etc. ...

Multilingual contact center operator duties:
・Conversation interpreting between Japanese and foreigners
・Interpretation for native staff working in overseas call centers
・Mail translation, etc.

Mainly interpreting and e-mail translation for inquiries to transportation facilities, stores, medical facilities, public institutions, etc. using telephones and video equipment. ...

This is a job at a luxury hotel where you can use your language skills!
You will be responsible for handling consignments.

[Main job description]
▼Accommodation reservation reception
▼Accepting changes to accommodation reservations
▼Inquiries
▼ Data entry of customer information, etc.
* 100% power reception is supported. ...

We are looking for people who want to use Tagalog and English!
It's an interpreter/translator job where you can use your language skills♪

[Business content]
Multilingual contact center operator duties:
・Conversation interpreting between Japanese and foreigners
・Interpretation for native staff working in overseas call centers
・Mail translation, etc.

Mainly interpreting and e-mail translation for inquiries to transportation facilities, stores, medical facilities, public institutions, etc. using telephones and video equipment. ...