• Handled large database estates and managed TB size of databases
• Install, configure and administer the SQL Server enterprise of 2016, 2014, 2012, 2008 R2, 2008 and 2005 on Windows server
• Install and configure database monitoring tools
• Database refresh (Prod to Dev, QA)
• Database auditing and compliance
• Plan the instance upgrade, migration and patching
• Define backup and restore strategy
• Proactively analysis the performance and tuning recommendation
• Implement and troubleshoot DTS packages
• Experience in applic ...
• Expert support experience Application Server and Java/ J2EE applications across multiple test lifecycles and Prod environments.
• Expert level defining and modifying configuration such as data sources, listener ports, transports, Name Space Bindings, Websphere Plugin, Java2 Connection artifacts as per testing requirements.
• Expert level experience administering Apache Web Server. Creating apache start up scripts. Modifying apache configuration such as Document Root, Rewri ...
You will be in charge of the leader of the in-house IT help desk of a major foreign-affiliated consulting company (about ● people).
■ As an agent of the service counter of the information system department, we will handle inquiries about problems with company-rented Windows PCs, Macs, and mobile phones (Android, iOS) to the necessary parties.
■ Lending and exchanging IT equipment at the service counter
■ We will support the continuous provision of services through maintenance and support of IT equipment installed at the location.
■ As a l ...
Provide L2 support of Backup & Recovery Administrators.
Handle escalated incidents and critical tickets.
Anticipate and Predict Risks/Impact on Production Environment and handle Major Changes.
Manage and Report Performance Dashboards with Capacity Planning.
Includes integrated best-of-breed hardware and software products.
Create suggested target backup schedules and operational plans.
Ensure all backup jobs are scheduled appropriately and expediently. ...
Answer calls and Service Requests from end users and track status and progress to resolution.
Adherence to policies and procedures, closure of open calls after resolution.
• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
• Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call ...
Email message data flow and troubleshooting
Strong Knowledge on Microsoft Lync
Troubleshooting Lync infrastructure
Designing a Lync Server 2010 Topology
Configure & Manage High Availability and Disaster Recovery in Microsoft Lync Server 2010
Security Audit on Mail Server
Patch feasibility study
Root Cause Analysis
Design & implement Exchange 2010 Messaging Architecture
Mail Server Consolidation Activity.
Take part in technical discussion and crisis calls (P1/P2 calls)
Provide suggestions for process and procedure improvement. Mentor ...
• Responsible for Service ticket creation / assignment/ categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW
• Receive calls/Tickets routed by L1 during the assigned period
• Follow KEDBs, resolving technical issues and follow the defined processes(SOPs/SOWs) while attempting to resolve the Incidents
• Prepare Incident MIS as per requirements
• Ownership of the ticket until support taken from L2
• Routing / chasing of tickets with other Resolver Groups
• Proactive ITSM Tool queue ma ...
To assist with the support of critical ICT operational functions within the Aesop Japan offices and across all Aesop signature stores and counter stores within Japan.
To keep software up to date and to ensure Aesop global software standards are maintained. To take a proactive role in the development of existing systems and new retail developments at both Head Office and Aesop Retail stores as guided by the global ICT function.
To materially contribute to administrative efficiencies and the implementation of new processes as requi ...
Implement data linkage platform, analyze strategies, issues and improvements from the business side, propose system improvement plan, expand the data linkage platform, and implement solutions
■Technology solutions/ Data solutions/ API Solutions
・Select the optimal architecture that suits the business, and planning/suggestion, promotion, implementation and support of solution solutions to strategies/issues/problems.
・Conversion of in-house data into a format that is easy to use and compatible business strategy
・Resolve issues using data-dri ...