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Use your English / language skills as a bilingual to find work in Japan in 「Customer Support Engineer」 and expand your experience and expertise.

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For those with bilingual skills looking for work in Japan in 「Customer Support Engineer」, please refer to the below list of jobs, or refine your search further.

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Job type : Customer Support Engineer

Language preference :English

Displaying 921-15listings

Job Description

We have an immediate opening for a Field Service (Technical Support) Engineer in our Tokyo office to support configuration, integration of control systems, industrial devices as well as aid our business partners in creating onsite client proof of concepts and provide technical support. We practice agile development, so speed and a strong sense of ownership are a must. The ideal candidate will have excellent communication and problem solving skills, experience working with industrial systems vendors, partners and customers.

This role will support our ...

Job Description

[Business description]
We provide one-stop intelligent technology solutions to domestic and overseas customers. Among them, the technical support engineer (L1) will provide our maintenance and operation services to our customers.

You will also be involved in planning the new services we offer.
Let's work together to provide joy and excitement to customers all over the world with our service!

① Support engineer work
We work with stakeholders (customers, NTT global teams, in-house team members, partner companies, etc.) to resolve customer incide ...

Job Description

HCL Technologies is a Global IT company with presence across 43 countries, with over 100,000 employees worldwide & $ 8.1 billion revenue.

Due to a new project expansion, we're hiring experienced bilingual technical support engineer to provide technical solutions related to desktop area (Windows, Mac and Adobe Products).

Do you want to leverage your relevant technical experience to join a stable global company?

This is a great opportunity to join HCL family!
...

Job Description

You will participate in a project to support the expansion of services in Japan by a unicorn company (foreign-affiliated company) that continues to make great strides in the world. This project was evaluated based on our past achievements as a partner for development in Japan, and we were entrusted with the launch of a new project for customer success.
Therefore, we are looking for more members who will be the key to the project.


■ Specifically ...

We mainly handle inquiries (Japanese / English email, telephone, live chat) from customers of fo ...

Job Description

同社が提供する医療業界向け自社パッケージ(画像ファイリングシステム、臨床検査システムほか)のシステム稼働後の顧客サポートをお願いします。

【具体的には】
・問い合わせ電話対応
・ハード機器メーカーへの問い合わせ業務
・ハード機器の保守作業
・お客様先の新サーバー導入時のデータ移行
・パッケージの導入・運用支援
・顧客サポート(操作サポート・ソフトウェア障害対応・ハードウェア ...

Job Description

After-sales services are becoming even more important for world leading manufacturers and our solutions help companies deliver exceptional after-market services.

We are currently looking for ambitious individuals who would like to join our Japan Customer Success team and take on new challenges as Customer Services Leader and Service manager for the Japanese Customer Service Organization. The job also includes being able to solve technical cases that are reported in to the support organization together with the support team. Knowledge about our produc ...

Job Description

開発や営業、カスタマーサポートなどの社内メンバーから社外のパートナーに至るまで、様々な部門からの依頼や相談が舞い込む部署にて、案件同行、エスカレーション対応、技術調査、技術検証、技術文章の作成など幅広い業務をご担当いただきます。
自由な働き方を求める方、テクニカルサポートエンジニアからのスキルアップ転職を考えている方、自社ソフトウェアの SEとしての転職を考えている方を歓迎し ...

Job Description

【具体的には】
・購入後の弊社製品(全般)のサポート業務
―自社製品に対する技術的なサポートおよびハードウェアの故障判定
・L1, L2 サポートセンターからのエスカレーションケースの処理
―B to C、B to Bの製品でのお問い合わせの中でも複雑なもの、対応方針が必要なもの、新規の不具合と疑わしきものに対する調査を行う
・本社からのサポート情報を元に日本お客様向けにドキュメント作成、情報公開
...

Job Description

社内IT部門の運営サポートメンバーとしてご活躍いただきます。

【具体的には】
・本社およびアジアリージョンの社内PC管理業務、ヘルプデスク業務
・コーポレートシステムの事務業務から、パソコン設定、社内インフラの管理といった全社のITシステム運営サポート

対象:日本国内(品川、名古屋)、韓国(ソウル)、台湾(台北)の社内システム
・社内ヘルプデスク対応
・PCキッティング
・関連ドキュ ...

Job Description

◎20代~30代活躍中◎
コロナ禍でも安心の、来社不要のオンライン面接実施中!

英語と日本語を使用する、金融機関向けネットワーク監視のお仕事です!

入社後2ヶ月は、しっかりとした研修があるので、必要なスキルは研修で習得可能!
英語力を活かしてお仕事をしたい方や、
ネットワークやセキュリティの知識や実務経験をしっかり身に着けたい方に最適です。

【具体的な仕事内容】
・各種業務サー ...

Job Description

TECHNICAL COMPETENCIES
1. Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
2. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
3. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
4. Works with procurement staff to purchase hardware and softwa ...

Job Description

OIKOTECHNO JAPAN is seeking an engineer who can help English- and Japanese-speaking users resolve various processes and issues that come up day-to-day in small and medium corporate networked environments. You’ll do setup, installations, maintenance, and troubleshooting for PCs and the secure networks that tie them together.

As it’s a corporate environment, you should also be good at processes and following a documentation protocol that is in place to produce useful data about the overall computing environment over time. You’ll contribute to syst ...

人材紹介 (Company is not publicly visible)
  • ★ ★ ★ Senior Level
Job Description

Daily operations related to the company's globally expanding Microsoft SharePoint environment

Intranet, collaboration site creation
Manage site collections
Training site owners and users
Data migration
Archive etc.
...

人材紹介 (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

・Escalation handling from L1/L2 call center
・Create knowledge document and publish information for customer about new feature, issues, new products.
・Reproduce customer issue in lab to escalate to engineering


...

Job Description

One of the most successful IT consulting firms is looking to hire a Web Security Consultant. The candidate who enters this role will be accountable for ensuring excellent customer services via phone and email.

Responsibilities:

* Answer telephone calls and emails
* Handle problems remotely
* Create solution track records
* Respond to incidences with internal colleagues in a timely manner
* Conduct RCA

Requirements:

* Prior experience in Symantec WSS and web cloud proxy
* Understanding of proxy platforms such as Cisco or ZScalar
...