Customer Support ・ Jobs in Japan search results

世界で190カ国を越えるお客様がご利用！国境を超えて日本製品をお届けする通販サイトを運営しています。

当社事業のカスタマーサポート部の責任者を担っていただきます。
当社の越境ECサービスの利用者は多岐にわたり世界196か国にユーザーを抱えています。
ユーザーからの問い合わせに対応するだけでなく、フィードバックを活かした業務改善、売り上げアップのための施策を考え構築することを期待して ...

世界で190カ国を越えるお客様がご利用！国境を超えて日本製品をお届けする通販サイトを運営しています。
業績好調のため、中国語が母国語で日本語も堪能な方を募集いたします。
当部署は現在ヨーロッパ、アジア合わせて13ヵ国もの外国人スタッフが在籍しており、外国人の方にとって馴染みやすい環境で働いていただけます。
必要があれば、就労ビザの取得、更新手続きも当社の完全サポートで行います。
...

【Your role】
Are you looking for your next challenge working in the digital marketing area, focused on a B2B environment? This might be your opportunity to build an international career. As a member of our Digital Marketing technical support team, you will be responsible for troubleshooting of an advertising platform, while learning and understanding the business goals of the clients. You will succeed in this role if you can be creative, using your analytic mindset to achieve strong customer satisfaction with a focus on quality and results.

【Res ...

Thank you for taking the time to learn more about this role! Please note that we are looking for applications from those who currently reside within Japan.

We are looking for Bilingual Customer Service Specialists to help our ever growing diverse merchant (users of Shopify) base. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact. 

As a Bilingual Customer Service Specialist you’ll work remotely for a fast-growing global tech company ...

After-sales services are becoming even more important for world leading manufacturers and our solutions help companies deliver exceptional after-market services.

We are currently looking for ambitious individuals who would like to join our Japan Customer Success team and take on new challenges as Customer Services Leader and Service manager for the Japanese Customer Service Organization. The job also includes being able to solve technical cases that are reported in to the support organization together with the support team. Knowledge about our produc ...

製品やサイボウズの価値観に共感したお客様＝ファンをつくり、製品を使いつづけることでお客様のビジネスを成功に導くことが同社カスタマーサービスのミッションです。
製品の魅力だけでなく、お客様とのさまざまな接点をつくり、お客様と共に価値協創（Co-Creation）する活動は、サイボウズの製品を使い続けるお客様にとって特別な価値となります。
従来のカスタマーサービスの域から大きく広がって、クリ ...

【具体的には】
・購入後の弊社製品（全般）のサポート業務
―自社製品に対する技術的なサポートおよびハードウェアの故障判定
・L1, L2 サポートセンターからのエスカレーションケースの処理
―B to C、B to Bの製品でのお問い合わせの中でも複雑なもの、対応方針が必要なもの、新規の不具合と疑わしきものに対する調査を行う
・本社からのサポート情報を元に日本お客様向けにドキュメント作成、情報公開
...

Overview:
Eagle Eye is a fast growing company that has 200 employees worldwide. It was founded by Dean Drako https://en.wikipedia.org/wiki/Dean_Drako Eye Networks is seeking a Technical Support Engineer in Shibuya, Japan. At Eagle Eye Networks, you will be the contact person for our channel partners and customers with the goal to keep them happy. Your activities could be from helping customers to get the solution up & running, help to configure IP camera systems, investigate any problems with cameras or any cloud software (Eagle Eye Networks CameraMana ...

■Overall Purpose Of The Job （Brief description of the primary purpose of this position）
The Customer Service Executive （CSE） plays an important role in ensuring the 24－hour delivery of the whole range of medical assistance services to our members.
The CSE is the first point of contact for the customers, service providers and colleagues from the other assistance centres.

■Key Responsibilities （Critical responsibilities and skills of this position）
・Ensure continuity of services to our members by manning the telephone and other co ...

With users from over 190 countries, our company is crossing borders by sending Japanese products and goods to consumers all over the world! As a rapidly growing e-commerce company located in downtown Tokyo, we are looking for English speakers with Japanese ability who also speak Russian at a native level, to join our international customer support team with 18 staff members from 13 different European and Asian countries. Working visa sponsorship will be provided if necessary!

Job description:
・ Answering customer inquiries via email and telephone ...

With users from over 190 countries, our company is crossing borders by sending Japanese products and goods to consumers all over the world! As a rapidly growing e-commerce company located in downtown Tokyo, we are looking for native English speakers with Japanese ability who also speak Spanish at a native level, to join our international customer support team with 18 staff members from 13 different European and Asian countries. Working visa sponsorship will be provided if necessary!

Job description:
・ Answering customer inquiries via email and tele ...

[Specific work content]
We respond to inquiries from customers such as "I want to know the delivery status of products", "I want to change my registration information", and "I can't log in to the site".
* For work, an environment where wired connection is possible with an optical line and a quiet home workspace where outside sounds do not enter are required. Please prepare by yourself. ...

A Quality Claims Analyst position is now available at a leading consumer goods company. The person who enters this role will be responsible for overseeing complaint management processes to drive customer satisfaction.

Responsibilities:

* Utilise statistical models to create relevant forecasts
* Lead the documentation of approval processes
* Maintain efficiency of supply chain systems and data delivery procedures
* Oversee the development of quality claims processes
* Establish relationships within the company
* Enhance complaint manageme ...

My client is looking for a Clincial support agent to handle all the customer service related inquiries between the Dentists and overseas Manufacturers. Your role will be to handle order fulfillment, JP/ENG translation, and handling and answering queries from the customers.


Description

* Handling queries by telephone and email
* Tracking client orders, communicating with over teams internally
* Dealing with damaged products, refunds
* Raising requests/questions to the overseas manufacturer for verification


Profile

* Customer support ...

同社が調達・サービス化したロボットのカスタマーサポート・保守メンテナンスサービスのプロジェクトマネジメントを推進する人材を募集します。

【業務概要】
アフターサポートを大きく「故障後の早期対応」と「事象発生数の軽減」と位置付けており、前者では「故障機器対応」「故障原因のパターン化」「修理対応体制の構築」「ロボットベンダーとの品質改善協議」等、後者では「マニュアル等の整備 ...