Are you looking for your next challenge working in the digital marketing area, focused on a B2B environment? This might be your opportunity to build an international career. As a member of our Digital Marketing technical support team, you will be responsible for troubleshooting of an advertising platform, while learning and understanding the business goals of the clients. You will succeed in this role if you can be creative, using your analytic mindset to achieve strong customer satisfaction with a focus on quality and results.
Thank you for taking the time to learn more about this role! Please note that we are looking for applications from those who currently reside within Japan.
We are looking for Bilingual Customer Service Specialists to help our ever growing diverse merchant (users of Shopify) base. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.
As a Bilingual Customer Service Specialist you’ll work remotely for a fast-growing global tech company ...
After-sales services are becoming even more important for world leading manufacturers and our solutions help companies deliver exceptional after-market services.
We are currently looking for ambitious individuals who would like to join our Japan Customer Success team and take on new challenges as Customer Services Leader and Service manager for the Japanese Customer Service Organization. The job also includes being able to solve technical cases that are reported in to the support organization together with the support team. Knowledge about our produc ...
Eagle Eye is a fast growing company that has 200 employees worldwide. It was founded by Dean Drako https://en.wikipedia.org/wiki/Dean_Drako Eye Networks is seeking a Technical Support Engineer in Shibuya, Japan. At Eagle Eye Networks, you will be the contact person for our channel partners and customers with the goal to keep them happy. Your activities could be from helping customers to get the solution up & running, help to configure IP camera systems, investigate any problems with cameras or any cloud software (Eagle Eye Networks CameraMana ...
■Overall Purpose Of The Job （Brief description of the primary purpose of this position）
The Customer Service Executive （CSE） plays an important role in ensuring the 24－hour delivery of the whole range of medical assistance services to our members.
The CSE is the first point of contact for the customers, service providers and colleagues from the other assistance centres.
■Key Responsibilities （Critical responsibilities and skills of this position）
・Ensure continuity of services to our members by manning the telephone and other co ...
With users from over 190 countries, our company is crossing borders by sending Japanese products and goods to consumers all over the world! As a rapidly growing e-commerce company located in downtown Tokyo, we are looking for English speakers with Japanese ability who also speak Russian at a native level, to join our international customer support team with 18 staff members from 13 different European and Asian countries. Working visa sponsorship will be provided if necessary!
・ Answering customer inquiries via email and telephone ...
With users from over 190 countries, our company is crossing borders by sending Japanese products and goods to consumers all over the world! As a rapidly growing e-commerce company located in downtown Tokyo, we are looking for native English speakers with Japanese ability who also speak Spanish at a native level, to join our international customer support team with 18 staff members from 13 different European and Asian countries. Working visa sponsorship will be provided if necessary!
・ Answering customer inquiries via email and tele ...
[Specific work content]
We respond to inquiries from customers such as "I want to know the delivery status of products", "I want to change my registration information", and "I can't log in to the site".
* For work, an environment where wired connection is possible with an optical line and a quiet home workspace where outside sounds do not enter are required. Please prepare by yourself. ...
A Quality Claims Analyst position is now available at a leading consumer goods company. The person who enters this role will be responsible for overseeing complaint management processes to drive customer satisfaction.
* Utilise statistical models to create relevant forecasts
* Lead the documentation of approval processes
* Maintain efficiency of supply chain systems and data delivery procedures
* Oversee the development of quality claims processes
* Establish relationships within the company
* Enhance complaint manageme ...
My client is looking for a Clincial support agent to handle all the customer service related inquiries between the Dentists and overseas Manufacturers. Your role will be to handle order fulfillment, JP/ENG translation, and handling and answering queries from the customers.
* Handling queries by telephone and email
* Tracking client orders, communicating with over teams internally
* Dealing with damaged products, refunds
* Raising requests/questions to the overseas manufacturer for verification