Customer Support Engineer
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Use your English / language skills as a bilingual to find work in Japan in 「Customer Support Engineer」 and expand your experience and expertise.
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For those with bilingual skills looking for work in Japan in 「Customer Support Engineer」, please refer to the below list of jobs, or refine your search further.
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◆Duties Include
・Responding to customer inquiries
・Coordinating with various teams to answer customer questions and solve customer problems
・Supervising part-time operators
・Other related tasks(Translation, etc.)
◆Example Day at Work
9~10 Morning routine: Get coffee, say hi to everyone, briefly review internal messages from the day before, and begin working on customer support tickets.
10~12 Catch up: Handle outstanding Spanish tickets that came in overnight, and continue with ongoing translation tasks.
12~13 Lunch Break
13~14 ...
【Job Summary】
・Addressing incidents, problems, and service requests as part of application maintenance
・Follow service level agreement (SLA)
・Manage and deliver scheduled application tasks
・Troubleshooting application issues
・Collaborate with cross-functional teams to resolve issues
・Quick response to site users
・Provide daily updates and detailed information on incidents, problems, and tasks ...
Job Duties:
• Work on Incident, Problem and Service request as part of application maintenance
• Adhere to service levels agreements(SLA)
• Manage and deliver scheduled application tasks.
• Application issue Troubleshooting
• Work with cross functional teams for solving the issues
• Quick Response to the site users.
• Daily Updating of Incidents, Problems and Tasks with detailed information
Requirements:
• Japanese and English language skills are mandatory
• 5-8 years of Working Experience of working on applicat ...
Provide desktop support to internal staff at a top-ranked investment bank/financial services company. You will be using both Japanese and English working in an international team. This job is a contract position with possibility of being converted to perm after 1 year.
Description
* Troubleshoot issues escalated from IT Helpdesk
* Provide on-site technical support for desktop PCs - both software and hardware
* Physically set up computers and software system installation
* Perform basic hardware moves and changes
* Record and manage all in ...
Responding, diagnosing, resolving, and tracking technical support by phone, email, and chat
Maintain SLO-defined response and resolution speeds
Maintain a high level of customer satisfaction and follow quality standards in 90% of cases
Use existing troubleshooting tools and techniques to identify the root cause of inquiries and provide root cause assessments for customers
Conduct internal classification queries to document problem classes and preventative actions, and analyze them further retrospectively
Report problems to the product engineering te ...
• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation)
• Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation)
• Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s).
• Demonstrate the ability to identify and escalate requests for approval, when needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Undergo regular training to improve support skills. ※Training scheduled and provided through official tools.
• Conduct ...
This position will be responsible for general desktop support for the Tokyo office, as well as remote support for other offices as needed.
・Setup, configuration, installation, and troubleshooting support
・Support including training, mentorship, and expert roles in specific software groups and group representation on large, multi-functional projects.
・Develop and track performance measurements and determine the optimal system configuration
・Identification of problems, creation of project plans/schedules, execution, and measurement of results ...
Responding to requests and inquiries from customers
Build strong relationships of trust with Company customers
Communication with logistics providers and import/logistics teams regarding customer requirements
Collaborate with internal accounting and GBS teams to ensure appropriate credit management.
Serves as the first point of contact for customer complaints and escalates to Customer Service Specialists as necessary.
Receive orders from customers and process them using SAP.
Process specific orders from internal departments.
Oversee the order-to- ...
Conduct supplier security investigations.
Provide 2-3 days on-site support near Yokohama station.
No English skills required.
Perform cybersecurity-related checks with suppliers. ...
You will be responsible for dealing with enquiries from corporate customers who have installed our systems and other support tasks for our IT products.
We also provide support for our IT products. ...
• The Customer Support Expert is the first line of defense to educate, solve the problems of, and delight our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing.
• For Language Support, the Digital Support Expert will act as a communications bridge for our customers using their preferred language (Japanese) while advocating for relevant and appropriate cultural references to provide the best world-class customer e ...
• Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance
• Join a highly motivated team of leading industry experts
• Preview new technology before others in the industry and learn how to make the best from it
• Visit customers to train them and share industry and development expertise
• Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
• Build strong cust ...
[System technical support]
Regarding the operation of the cash register system, restaurants, beauty salons, etc.
Respond to inquiries from customers.
(for example…)
"I want to edit the store menu" "I want to check the reservation information"
We will tell you how to use it in response to inquiries such as: ...
• Provide regularly scheduled and ad hoc support to our clients.
• Complete regular onsite support tasks as directed by team leader.
• Troubleshooting internal IT infrastructure and network related issues.
• Warning systems manage potentially critical situations. Monitor client critical issues until they are resolved
• Follow the direction of the team lead or project manager to assist with projects with engineering tasks.
• Set up, install, configure, and test computer and network systems as required to complete the project on schedule.
...
At our company, which provides technical support for logistics equipment, we will be entrusted with the inspection and repair of other companies' equipment (automated warehouses and automatic transfer robots (AGV/AGF)).
■Business content:
(1) Maintenance such as repair and inspection of logistics system equipment
(2) Parts replacement work (motor, inverter, sensor, chain, etc.)
(3) Investigation of causes and handling of various problems (on-site, by phone, and email)
■Business details
(1) 70% on-site work: Regular inspection/parts replacement/ ...