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【Job details】
• Assisting Members with Club event registrations and other facility bookings such as business meeting rooms.
• Assist in daily operational and administrative tasks at Reception Desk smoothly
• Assist members and guests for inquiries at Reception Desk
• Work with and support Senior Receptionist closely
• Handle general inquiries from Members and non-members on behalf of TAC Members.
• Make sure members and guests are happy with our service

～About Tokyo American Club Nihonbashi～
Located in the heart of one of T ...

QAチームに所属し、正確な分析を行いオペレーションチームをサポートしていただくお仕事です。

【仕事内容】
-オペレーターの指導と評価
-フィードバック
-様々なレポート

【Responsibilities】
-レポートの管理と研修の連絡、内部・外部の関係者からの品質に関する問い合わせに応じる
-コンプライアンスを追跡する
- プロセスパフォーマンス指標の継続的な改善を目指す
- 公平な評価を行う
- サービスの質 ...

A worldwide luxury goods manufacturer is hiring a CRM Manager. In this role, you will work alongside senior leaders and managers to plan and implement client experience and client marketing strategies in Japan.

Responsibilities:

* Drive customer experience engagement and efficiency
* Increase client acquisition, satisfaction and loyalty using digital tools in an omnichannel environment
* Partner with internal retail experience function to build omnichannel journeys for brand customers
* Maintain physical experience consistency based on custo ...

• Maintenance support of CBES as application lead. (Inquiry/Service Request handling, Trouble shoting) ...

[Please respond to inquiries from customers of foreign-affiliated companies using payment services]

■ User support services (Japanese and English)
・ Answer to inquiries by email or phone (Japanese / English)
・ Users are mainly foreign-affiliated corporations
・ The number of correspondence is about 20 per day

■ Project promotion work
・ Service improvement
・ Proposal work that will be a future measure

* The team to which we belong is highly evaluated for customer satisfaction among vendors around the world. The team is an Englis ...

Responsible for the implementation of inspection activities, detection and resolution of problems.


Description

* Perform daily audits on the internal system.
* Provide analysis of errors and feed backs to the respective team.
* Work with the internal training team to align policy understanding of QA.
* Provide support on Policy/Quality related questions.
* Work closely with operation team in order to provide feedback on quality.


Profile

* Bachelor's degree or above

* Good language and communication skills in Japanese at a nati ...

You will be mainly engaged in quality check, user support and management for Kleinant content. It is a job that strives to provide a safe and easy-to-use environment for users.
・ Confirmation and deletion of inappropriate online videos / contents / complaints
· Coordinating content according to stated policies and procedures
・ Reporting work that accompanies work
・ Other incidental work
...

【JOB RESPONSIBILITIES】
• Respond to customer inquiries and complaints and provide solutions
• Input customer information into the system
• Provide relevant training and education to agents
• Identify consumer complaint trends and prepare reports
• Prepare monthly regional summaries
【REQUIREMENTS】
• Bachelor’s degree
• MS Office proficiency
• More than 10 years of experience in CR team management
• Business level or above in Japanese and English ...

As Sales Support Administrator your primary tasks will be assisting in the daily order handling and sales related tasks for all of APAC.

This includes direct contact with partners and close co-operation with the Japan sales team. There will be a concentration of tasks toward answering phone call, emails, inquiries, quotations, etc.

You will also assist in the coordination of new projects with the objective of developing business for the company.

You will be based in the Tokyo office, where you will be communicating with our prioritized channel p ...

・ Responding to inquiries from customers
・ Collaborate with various teams to answer customer questions and solve customer problems
・ Supervision of part-time operator
・ Other related work (translation, etc.)
...

・ Responding to inquiries from Korean customers
· Work with other teams to resolve customer complaints
・ Supervision of part-time customer service providers
・ Other related work (translation, etc.) ...

In this role you will focus on identifying particular trends within social media as well how to generate those trends' viewership across wider, international audiences.


Description

・ Responsible for monitoring international short video content quality to ensure community ecological security.

・ Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in Japanese market.

・ Give ideal search results and feedback suggestions for policy improvement ・ Make evaluation reports in English


P ...

It is a business at the world's largest online shop.
Engage in customer service for Japanese customers and respond to the following inquiries (telephone / email).

・ Orders
・ About the delivery status of ordered products
・ Refund / Return
·others ...

【JOB RESPONSIBILITIES】
• Ensure effective order processing and customer services to the customers and end-users
• Collaborate with sales and ensure the sales team gets the service they need
• Maintain customer data in M3 to assure the accuracy
• Receive and process of orders from customers by email/ fax
• Assist customer questions and claims from customers by phone and emails
• Administration of retailer contracts, lead and participate in various other administrative duties of the team
• Create and send newsletters and rela ...

We will respond to inquiries from customers who are considering purchasing investment education materials such as FX, stocks, asset management, etc. that we handle, and customers after purchase.

[Main business contents]
■ Email support (support services for Japan and Taiwan)
The main support business is email correspondence, and there are about 30 to 40 correspondences every day.
The main inquiries are from simple ones such as "how to use a computer" and "change of payment method".
There are various methods such as "how to download investment to ...

Responsible for the implementation of inspection activities, detection and resolution of problems.


Description

* Perform daily audits on the internal system.
* Provide analysis of errors and feed backs to the respective team.
* Work with the internal training team to align policy understanding of QA.
* Provide support on Policy/Quality related questions.
* Work closely with operation team in order to provide feedback on quality.


Profile

* Bachelor's degree or above

* Good language and communication skills in Japanese at a nati ...

[Concrete business image]

1) Development and execution of onboarding programs for new contract customers
・ Understand the purpose you want to achieve through Mtg with decision makers and main users, deepen the business content and propose utilization methods

・ Implementation of introductory training tailored to customers

2) Promotion of utilization of customers who have completed onboarding

・ Respond to advanced inquiries from customers regarding the use and utilization of economic information platform (BtoB SaaS) and information colle ...