Call Centre Manager/SV ・ Jobs in Japan search results

【job description】

The primary purpose of this position is to provide help desk support in processing facilities service requests received from end-users received via phone, emails, and self-service tickets. The customer service representative is mainly responsible for work order management: creation, dispatch, and completion monitoring within the agreed SLA.

[Business details]

・Manage the volume of calls (inbound and outbound), emails, and self-service tickets
・Gather relevant and complete details from the requestor to create a work ord ...

Homage is seeking a Customer Service team lead who enjoys working with the people at the heart of Homage: our Customers and Care Professionals.

This role supports the company’s customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.

RESPONSIBILITIES：

Daily follow up for customer’s visit booking request, feedback, and ensuring communication loop with customers for their upcoming recurring visits

Cond ...

・ Responding to inquiries from customers
・ Collaborate with various teams to answer customer questions and solve customer problems
・ Supervision of part-time operator
・ Other related work (translation, etc.)
...

・ Responding to inquiries from Korean customers
· Work with other teams to resolve customer complaints
・ Supervision of part-time customer service providers
・ Other related work (translation, etc.) ...

This is an exciting role and new headcount. In this position you will be managing about 4 team members, but the long-term goal and vision is to grow and develop the team as there is increasing demand for my client's services here in Japan for patients who have or had cancer in their life. Your role will focus on helping support with a new system integration, help with the hiring and development of new employees.


Description

* Develop and implement training materials and programs for Customer Service staff, RCTL staff, HCP staff, Company Regional ...

NA ...

NA ...

・ Respond to inquiries about mobile games (email support)
・ FAQ creation
・ Supports escalation
・ Bug report / report creation ...

【COMPANY OVERVIEW】

A global leader that provides on-line printing services for personalizing and customizing products

【JOB RESPONSIBILITIES】

Work with other team members to improve system performance
Train and give feedback to team members for team development
Report on team/test progress and analyze data to reach KPIs
Manage internal/external stakeholder relationships
Create and implement company policies and procedures

【REQUIREMENTS】

Management experience of over 10 people in a call center
Business level English
MS Offi ...

* Support our customers to ensure excellence in our service
* Becoming a role model and an agent of change


Description

* Help customers solve inquires by phone, e-mail and chat
* Actively problem solve and innovate on behalf of customers
* Follow detailed verbal and written instructions
* Inspire the team and become a role model
* Opportunity to learn other areas of the business and support specially departments as needed


Profile

* You have interest for the travel industry
* You have a keen interest in supporting customers
* ...

外資系家電メーカーのカスタマーサポート

・ Manager等の指示に基づく業務
・ 新人研修や再教育研修を計画・実行し、Agentにフィードバックを行う
・ 研修についてクライアントと必要に応じて協議する
・ 研修のカリキュラムや方法を常に最適化する
・Team leader等他のメンバーとの密なコミュニケーション
・ Managerへの各種報告 ...

同社クラウドバイリンガルコールセンターにて、お客様対応を実施いただきます。
お客様からMicrosoftクラウドに関する技術的なお問い合わせを受け、バイリンガルで対応を行う業務です。

★原則在宅ワーク
...

圧倒的なスピードのキャッシュレス事業における、CRM/カスタマーサポート領域でプロアクティブな課題解決に活躍いただける方を募集いたします。
主にお客様サポートにおける業務設計・企画業務をご担当頂きます。

具体的な業務内容：
■ お客様を起点とした各種サービス体験の改善提案、推進、組織文化の醸成
■ お問い合わせ傾向分析、お問い合わせ削減施策の企画、実行
■ お客様応対品質の課題発見 ...

Multilingual contact center operator work. ‥
・Interpretation of conversation between Japanese and foreigners
・Interpretation of native staff working at overseas call centers
・Mail translation, etc.
Using telephones and video equipment to transport, stores, medical facilities, public institutions, etc.
Mainly interpreters for inquiries and email translations.

Mainly inbound work such as basic interpretation and translation,
Depending on the situation, you may also be required to perform outbound operations (*).
*Questionnaire survey, con ...

Multilingual contact center operator work. ‥
・Interpretation of conversation between Japanese and foreigners
・Interpretation of native staff working at overseas call centers
・Mail translation, etc.
Using telephones and video equipment to transport, stores, medical facilities, public institutions, etc.
Mainly interpreters for inquiries and email translations.

Mainly inbound work such as basic interpretation and translation,
Depending on the situation, you may also be required to perform outbound operations (*).
*Questionnaire survey, con ...

Multilingual contact center operator work. ‥
・Interpretation of conversation between Japanese and foreigners
・Interpretation of native staff working at overseas call centers
・Mail translation, etc.
Using telephones and video equipment to transport, stores, medical facilities, public institutions, etc.
Mainly interpreters for inquiries and email translations.

Mainly inbound work such as basic interpretation and translation,
Depending on the situation, you may also be required to perform outbound operations (*).
*Questionnaire survey, con ...

.
This is a customer success position that supports the expansion of the Japanese market for companies that provide payment services used around the world and unicorn companies (foreign-affiliated companies).

We are looking for members who will expand the team together and challenge the world!

A minimum of one week from the interview to the job offer! !!

[Responsible work]
As a partner of a company that provides online payment services used all over the world, we will respond to inquiries by email, chat, and telephone from the user (corporate ...

[Business description]
・ Quality control and project management of the entire customer support
・ Business design for center establishment / transfer
・ Construction of quality control system and business expansion
・ Promotion of DX
・ Member training
・ Organization building (specifically, recruitment, training, retention, etc.)
・ Customer service
・ Response when trouble occurs
・ Analysis report creation

[Background for recruitment]
Organizational strengthening

[Attractive points]
・ A company with the top market share in ...

In this role you will be Supervising a team of 7 staff members. The focus of this team is to collaborate and analyze advertisers and paid advertising content on social media platforms to ensure the advertisements are following local guidelines and regulations.


Description

・ Understand opportunities for improvement of processes and policies according to scale
· Track, monitor and report team and individual business KPIs
・ Guidance and training of direct reports and support for performance management
・ Plan and carry out team building act ...

As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Ultimately, you should lead by setting a good example and engage the team to achieve goals.


Description

* Create an inspiring team environment with an open communication culture

* Set clear team goals

* Delegate tasks and set deadlines

* Oversee day-to-day operation

* Monitor team performance and report on ...