To handle client requests and resolve issues via live chat, phone, and email by navigating multiple programs with attention to accuracy and detail.
Escalate issues to the appropriate specialists as needed through the SalesForce or Jira platforms. Update the client's request status accordingly.
To constantly check the documents submitted by clients in a particular region every hour. Create and interpret reports and documents, paying attention to details and accuracy.
Understand the business functions and roles of a company by participating in company p ...
This is a job that contributes to business expansion by promptly responding to inquiries from corporate customers who use the services of a rapidly growing foreign-affiliated electronic payment company.
(Example: Inquiries about deposit methods, etc.)
The market in charge includes the United Kingdom, so it is a job where you can utilize your English proficiency.
-Responding to inquiries from corporate customers (telephone, email, chat)
-Scrutiny of problems, handing over to related departments as necessary ・ Follow-up
-Sharing knowledge and case ...
As a call center supervisor, you will be required to work with local staff such as answering phones and entering data as necessary.
The destination is a rapidly growing IT company. At the call center, you will be required to perform work such as data entry, mainly answering the phone. Experience managing and supporting local staff.
Since the work is completed in Japanese only, even those who are not confident in their foreign language skills can work with peace of mind! If you have customer service exp ...
・Follow-up and hearing about improvement points for Japanese companies with long-term contracts
・Troubleshooting (specialized staff will respond, so only follow-up)
・If there is a new inquiry, business support such as guidance for the customer (sales support work)
* New business development, jumping in, and tele appointments are also part of the business, but the frequency is extremely low. ...
You will be mainly engaged in quality check, user support and management for Kleinant content. It is a job that strives to provide a safe and easy-to-use environment for users.
・ Confirmation and deletion of inappropriate online videos / contents / complaints
· Coordinating content according to stated policies and procedures
・ Reporting work that accompanies work
・ Other incidental work