【Role and responsibilities】
• Provide Customer with an overview of installation activity, site-specific information and access to appropriate contacts.
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
• Provide software service, pre-sales, post-sales or service delivery support.
• Deliver services, including customized services to large enterprise, complex or corporate accounts.
• Work closely with internal Service Desk teams to support Tier 1, real-t ...
This role is with our AWS Outposts team – delivering a new way for Infrastructure to be delivered to our customers. AWS Outposts brings
native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers
can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid
experience. The provided AWS Outposts infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the ...
This position plays a key role in providing accurate, efficient customer support and services to each of our clients in Japan. An equally important aspect of the position is to ensure accurate processing of deregulated market transactions and/or billing of energy-related charges within the Customer Information System.
① Processing of billing information
➁ Daily reporting, confirmation of processed files
③ Data management
➃ Answering inquiries regarding our service
・ Contact customers and energy companie ...
・ Support for PCs, MFPs, LANs, Internet connections, and other peripheral devices
・ Hardware support and troubleshooting for iPhone and iPad terminal devices
・ Support for internal applications running on iPads and laptops
・ Support for web conferences and video conference systems
・ Provide technical training
・ Respond flexibly to other IT-related inquiries
(Example: Web conference response to an outside board meeting attended by a company) ...
・Reading error codes flashed up on the device
・Swapping out hardware
・Tracing faults using diagnostic devices and software
・Assisting the support staff of other service-providers
・May require some staggered shifts
・Will require some travel to sites
・Other duties may be assigned
・Supervise the flow of company’s stocked goods
・Keep a detailed record of each new or returned goods as it enters or leaves the stockroom.
BiOS is looking for Biligual Desktop Engineer to join international support team servicing a global company in Japan. Fast Moving, highly demanding environment where you will be expected to undertake key aspects of maintenance and deployment work on Wintel PC, network appliance and cabling.
• Request Management – process, coordinate and support tickets as per agreed service levels for both scheduled and unscheduled troubleshooting support.
• Install, move, add, repair and change Pcs and other hardw ...
・ Project management until the implementation of the company's proven HCM Suite service
・ Explanation and support of customer's system expertise, plans, and specifications
・ After hearing customer issues, investigate, analyze and resolve them you will act as a liaison between the customer and the company
・ Devising measures for product services and customer services
・ We work with engineers and other consultants to make proposals to meet customer needs.
・ Pickup of product improvement points based on information obtained by communicating ...