Overall experience of anywhere from 10+ years to about 20 years. Native level Japanese and bilingual in English
Strong consulting experience or solution selling background at large Japanese Banks, Japanese securities and/or Insurance
Must have an exposure to the foreign packages as implementation or consulting or managing the support either as bank/insurance side employee or as consulting firm
IT background as Engineer/Architect and grown more into the management roles or started as consultant and grown upwards. NOT pure sales only
Customer and channel facing presales engineering representative focused on Japan Tier 1 Service Provider. Perform technical tasks, including assisting in written proposals, network design and engineering and quotes.Assist and develop channel partners to enable channel partner business. Must be able to communicate solutions to customers and work with internal Ciena organization.
-Assist the sales team with analysis and evaluation of customer's technical requirements
-Perform network designs using Ciena's network design and modeling t ...
Learning Instructional Delivery of training content to customers, partners, and employees to drive adoption and usage of Ciena solutions. Combine a passion for teaching, with enthusiasm for technology, to drive learning and establish positive customer relationships.
Responsible for traditional classroom methods as well as deliver new ways of learning through a variety of media including Virtual and Online Instruction.To have a good understanding of Optical transport (DWDM) and their operations. Layer 2-3 knowledge would be an asset.
As Customer Success Manager you will be responsible for development and nurturing the relationships of Ciena’s Top Customers. The Success Manager promotes retention, loyalty and advocacy by developing & driving a World Class Customer Experience. The Success Manager is the primary contact for customer intake, onboarding, contract management and issues prevention, creating a near effortless journey throughout the customers lifecycle.
Customer Success is absolutely vital to Ciena’s long-term growth & profitability. We will be successful when our custo ...
This position will be the prime responsible for serving as a Sales Engineer for Ciena’s packet and packet-optical solutions. Several activities are implied, matching the various stages of an expected sales cycle, including:
Works within a cross-functional team in support of a business incubation plan for Ciena's packet and packet-optical solutions in Japan:
-Advocates a “playbook” of packet and packet-optical applications and solutions that will be positioned across the Asia Pacific & Japan (APJ) region
-Liaises with the ...
• The RDS Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCR
• He/She should follow KEDBs, Wikis for resolving technical issues and follow the defined processes(SOPs/SOWs) while attempting to resolve the incidents
• To provideL1 and L1.5 support; answering support queries via phone, email, Chat and Web from end user or SD L1 team
• To maintain a high degree of customer service ...
Develops planning studies and reports in support of new and updated service plans Collects a variety of statistical data, prepare reports and maps on topics such as Market needs, social issues, competition trends etc. and propose new services Conducts field evaluations and assessments Acts as liaison between global team and the organization
Creative problem-solving skills to gather relevant information to solve vaguely defined practical problems Document preparation and Oral communication skills to the manageme ...
Email message data flow and troubleshooting
Strong Knowledge on Microsoft Lync
Troubleshooting Lync infrastructure
Designing a Lync Server 2010 Topology
Configure & Manage High Availability and Disaster Recovery in Microsoft Lync Server 2010
Security Audit on Mail Server
Patch feasibility study
Root Cause Analysis
Design & implement Exchange 2010 Messaging Architecture
Mail Server Consolidation Activity.
Take part in technical discussion and crisis calls (P1/P2 calls)
Provide suggestions for process and procedure improvement. Mentor ...
• Act as Subject Matter Expert (SME) for customer to address any concerns, queries and resolving the issues on Telecom and voice network domains
• Ensure the assigned deliverables are met with the committed SLA’s for Telecom and Voice Network
• Ensure the escalated technical issues or concerns resolved with in defined SLA timeframe.
• Adhere to the customer and Wipro support processes defined
• Support projects and engineering solution
• Participate in Wipro, Customer & partner meetings
• Contribute to develop and manage the policie ...
1. IT experience – 1-5 years
2. Experience with basic concept should be there for below technologies: (Great if candidate has practitioner/ expert level of anyone of them, but it’s not mandatory, should have basic concept for followings )
• Microsoft Office
• Software installation
• Remote troubleshooting
• Mobile device
3. Open, log, prioritize, assign, close tickets logged in the IT Service Desk
4. Query the User for all relevant information concerning the call made ...
Resolve Incidents and Problems associated with EUS equipment and EUS software, and provide break/fix support, advice, and assistance to Authorized Users. Supplier is ultimately responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUS equipment and EUS software;
(b) for hardware break/fix, ensure timely resolution or replacement of defective device within the agreed Service Levels as defined in Service Level Matrix
(1) for devices under warranty, liaise with OEM supplier ...
Infosys is looking for a program manager who will lead the strategic initiatives and programs for our customers such as Japanese megabanks, insurance companies in Japan. Programs will involve due diligence / project preparation phase / Design / build/ implementation phase for rollout of new Digital platforms, to implement broad scope of automation and various tools and platforms, to greatly improve operations efficiency, to meet very aggressive multiyear target for FTE reduction. Design, direction, and project governance will be execu ...
Ahead Group is looking for a software engineer for our claims systems who can lead functionality implementation cooperating with internal stakeholders. The job is mostly focused on hands-on activities including requirement confirmation from business representatives, designing architecture and leading implementation(coding). The role is also expected to provide general improvement in the team for better quality and efficiency.
- Hear details from internal business representatives and design solution applying innovative ideas
- Analyze and ...