IT Help Desk ・ Jobs in Japan search results

As technical sales support, you will contact customers via phone, chat, and email after making an appointment. Your other responsibilities are as per below:

1. To support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges.

2. To Identify content and performance potentials and advise the customer on the technical integration and improvement of processes

3. To guide Step-by-step to implement the Conversions API. Instructions for Direct Integration and Integration as ...

You will be in charge of one of the following businesses, taking into consideration your desire/experience (aptitude).

1、Incubation Tech (in-house product development)

Server-side design, development, and testing of our SaaS products, including the following
SaaS-type innovation management platform "Throttle
CROWDFUNDING NETWORK Powered by ENjiNE, a network-type crowdfunding construction service
Next-generation marketing automation/CRM "Booster
2，Business Production (New Business Development Support)

Participate in new business launch pr ...

Assist the department head in managing and organizing information and data.
Collaborate and coordinate with the various IT technology towers to develop and implement new strategies, processes, and reporting.
Assist with managing team budgets, invoices, contracts, procurement other administrative processing.
Assit with planning and coordinate projects, including scheduling, resource allocation, and risk management.
Communicate with internal stakeholders to ensure success of technology strategies and roadmaps.
Create documentation and make recommendat ...

【業務詳細】
・社内ユーザー対応（問い合わせ対応、英語でのグローバルチームへのエスカレーション対応、アナウンス対応）
・申請対応（各種申請の問い合わせ対応、システムへの登録・削除・変更）
・PCキッティング・運用（PCセットアップ、アプリインストール、ハード/ソフトトラブル対応）
・スマートフォンキッティング・運用
・IT資産管理（機器発注、資産登録・在庫管理・棚卸、IT機器の保管・修 ...

【仕事内容】
外資系大手企業にチーム単位で常駐し、ユーザーの方々のITに関する全般のサポートをしていただきます。
（自動車メーカー、製薬会社、スマホゲームメーカー等の大手外資系企業・国内企業・官公庁など）

主な業務内容
・ユーザー対応（問い合わせ対応、グローバルチームからのエスカレーション対応、アナウンス対応、拠点対応）
・アカウント管理（各種アカウントの登録・削除・変更作業 ...

【Roles and Responsibility】
The candidate can be assigned under the different departments of the company
• Entry Level
- On-premise help desk
- Operations Support
- On-site maintenance

• Operations
- Infrastructure operations
- On-premise environment construction
- Small-scale management

• Construction
- Infrastructure design and construction
- Medium-scale management
- Consulting assistance

• Specialist
- IT Infrastructure Specialist
- IT Consultant
- Company Management ...

We are currently looking for User Support / Help Desk / IT Support Engineers to join the world's leading provider of Travel Technology

This company has won multiple "Top Employer Awards" in Europe and Asia ...

AIを活用したプラットフォームの開発・運営をする企業で解決に技術的な知見が必要な課題のエスカレーションを受け解決をリードするエスカレーションエンジニアを募集しております。


Description

エスカレーションされた課題への対応

潜在的課題への対応

組織マネジメント


Profile

2年以上のWEBサービスのテクニカルサポートやエスカレーションエンジニア、あるいはソフトウエアエンジニア経験

Web ...

[Job summary]
As an engineer in the corporate system department, which is the internal information system department, I aim to simplify the EX (Employee Experience).
The Corporate Systems Department has approximately 20 members (including contract employees and temporary employees) and consists of multiple groups.

[duty details]
・Web site infrastructure design, management and operation
・ Coordination and improvement proposals with department managers who are stakeholders
・Domain, certificate management, operation

As a member of the newly ...

[Job summary]
You will be entrusted with customer support for bilingual projects.

[duty details]
The project will be decided based on experience and time of joining the company.
You will be involved in operational projects using Japanese and English.
Mainly in user support system operation projects,
There are many projects where we support by touching the actual machine.

[Project example]
・ Bilingual help desk work at a major foreign-affiliated pharmaceutical company in Tokyo
- Mainly support for client PCs, mobile phones and peripherals
...

[Job summary]
This is the "internal information system department" of our group.
This department is responsible for all software and hardware related to internal IT.
In addition to providing tools such as "Google, Slack, GitHub" used by all group companies,
System operation and maintenance in corporate fields such as accounting and human resources,
We are also implementing business improvements.
In addition, we also provide in-house system infrastructure operations, bulk management of PCs/monitors,
Performs help desk operations.

“Using IT to ...

[Job summary]
You will be stationed at the parent company and will be entrusted with a wide range of in-house SE work.

[duty details]
<Infrastructure services>
Provision and management of various information devices used by client employees
Maintenance and management of client internal network
Operation and maintenance of information security
Creation of manuals for users

<Target customer area>
・Information system department of a company listed on the prime market

【charm】
・Since most of our projects are prime projects, we can dir ...

～働きやすい国ベトナムでグローバルキャリアをスタート！
チーム内でオンリーワンの日本人スタッフとして活躍してください！！福利厚生充実で安心！～

【お仕事内容】
①開発プロジェクトの進行管理
・タスクの割り当てと進捗管理
・チームメンバーのモチベーション維持と問題解決

②顧客コミュニケーション
・要件定義と進捗報告
・顧客の期待やニーズをヒアリング、開発チームへの伝達

③計 ...

IT未経験から始めるチャレンジ◎急成長SaaS企業にて、
多国籍メンバーと共に成長する職場環境！！

【お仕事内容】
◆クライアント企業のSaaSプロダクトの
　カスタマーサクセス支援を行います。
◆電話、チャット、メールを通して
　ユーザーのお問い合わせに対応します。
◆単なる回答だけでなく、ユーザーの真のニーズを把握し、
　幅広い製品の中から最適な提案を行うことで
　SaaS導入企業の成功に ...

エイラシステムのテクニカルサポートでは、企業を対象にITサービスを提供しております。顧客は大手外資系グローバル企業が中心です。

各クライアント企業においてグローバル規模で展開されているIT環境。
その日本ローカルサポート（L2）としてITサポートのスキルや経験、語学力を活かせるポジションが多数あります。
現在、弊社チームの一員としてご活躍いただける方を通年募集しております。

主なサ ...

□■□■□　この求人のポイント　□■□■□

・【インフラ領域】におけるIT事業会社として
国内最大級の規模を持つ企業です。

・平均残業時間【10時間】以下

・有給消化率【80%】以上

・【日本ワークライフバランス大賞】の受賞経験あり

□■□■□■□■□■□■□■□■□■□■□


■□業務概要■□
バイリンガルプロジェクトのお客様対応をご担当頂きます。


■□業務内容■□
ご経験 ...

[Business overview]
You will be responsible for help desk operations and IT infrastructure management for IT equipment and systems resident at client sites.

[Specific job details]
■Responding to various inquiries from users (PC operation, network support, business application support, troubleshooting, etc.)
■Account management (password reset, ID issuance, etc.)

[Supported languages and channels]
■Supported languages: Japanese, English
■Supported channels: phone, email, chat, web, etc.

[Work-life balance]
■In order to lead the wa ...

[Business overview]
You will be in charge of overall management work for technical support projects related to smartphones, tablets, music players, etc. for major foreign manufacturers.

[Specific job details]
■General project operational management (delivery date, quality, etc.)
■ Income and expenditure management of the project in charge
■Human resource management/development (attendance management, recruitment, training, etc.)
■Customer negotiations (customer companies and partner companies, etc.)
*Includes reporting in English and pre ...

[Business overview]
We are looking for a person in charge of project management (project leader candidate position).
■Project work under the service level agreed with the customer
■Incident management
■Business process improvement, analysis, and proposals
■Trouble handling/solving various issues, etc.
*Since the customer is a foreign company, English support is required.

[Project work]
《Service desk compatible》
■IT devices such as PCs, smartphones, and tablets, and standard application support
■Responding to inquiries regardin ...

[Business overview]
My job is to respond to inquiries from customers regarding product specifications and failures by using all possible means to resolve problems, such as referencing knowledge, verifying operation, analyzing error logs, and consulting with manufacturers to gather information.

[Specific job details]
■Security service maintenance and operation
■User response to inquiries (*) (Japanese: phone/email/chat)
■Communication with overseas clients (English: email/phone/chat)
■Document translation (English → Japanese)
*Inquiry d ...