[Business overview]
My job is to respond to inquiries from customers regarding product specifications and failures by using all possible means to resolve problems, such as referencing knowledge, verifying operation, analyzing error logs, and consulting with manufacturers to gather information.
[Specific job details]
■Security service maintenance and operation
■User response to inquiries (*) (Japanese: phone/email/chat)
■Communication with overseas clients (English: email/phone/chat)
■Document translation (English → Japanese)
*Inquiry d ...
[Business overview]
You will be responsible for customer support for bilingual projects. We are looking for a wide range of candidates, from people with no IT experience who want to work in IT work using English, to people with bilingual IT work experience.
Projects will be decided based on your experience and when you joined the company. You will be involved in operational projects using Japanese and English. This is mainly a user support type operation project, and there are many projects where support is provided by touching the actual machine.
[Main Job Responsibilities]
・Responding to inquiries from users (how to use the service, problems, etc.)
・Verify and resolve service defects
・Understand user issues and requests and share them with relevant departments
・Notify users of product information
・Creating user manuals
[Business background]
In order to strengthen the system as the business grows, we are looking for people who can handle inquiries from users and create manuals for users. ...
[Specific duties]
■ Help desk for users (email/telephone/chat support)
■ PC and smartphone kitting
■ Support and troubleshooting for multi-function printers, OA equipment, etc.
In the future, we will also leave the operation and maintenance of each system to you.
■ AD, operation management of domain server environment
■Operation management of network environment between bases
■ Operation management of virtual environment (VM Ware, Hyper-V)
■ Optimization of operation management tools such as MDM (Lanscope)
■Improvement of remot ...