Customer Service ・ Jobs in Japan search results

You will be in a team of 3 Customer Care members, and this team reports up to APAC in Singapore, so English will be used quite frequently for training and day-to-day internal communication. This position works closely with the sales team, so issuing the invoice, handling the administrative and customer duties through Salesforce will be part of your daily tasks (they are currently trying to localize SAP as well).


Description

▪Responsible for timely and accurate generation of quotes for standard product offerings and subsequent orderplacement
...

Under the direction of the Customer Service Director and in cooperation with outsource company, adjust
work priorities and optimize personnel assignments according to daily order progress to ensure the
required order cut time of customer orders.


Description

⚫ Monitor the progress of operations in the supply chain from Order to Cash and confirm that
operations are running smoothly.
⚫ Improve internal and external services in Consignment business(short-term and long-term lending )
and sales operations.
⚫ Coordinate work priorities with ...

[Tagalog interpretation for call centers]
We provide Tagalog interpretation for customer inquiries.

-Tagalog⇔Japanese interpretation
-Tagalog⇔Japanese translation
-Support for telephone and web conferences, online interviews

*Interpretation is provided by telephone. Online interpretation via video is also available. ...

[Portuguese interpretation]
We provide interpretation in Portuguese for customer inquiries.

-Portuguese⇔Japanese interpretation
-Portuguese⇔Japanese translation
-Support for telephone and web conferences, online interviews

*Interpretation is provided by telephone. Online interpretation via video is also available. ...

Amazon出品事業者のアカウント健全性をサポートする、日本チームのアカウント健全性サポートスペシャリスト(日本語・英語)を募集します。

【仕事概要】
■コールセンターの業務環境で、出品者様からの問い合わせに対し電話やメールで明確かつ迅速にコミュニケーションを行う。
■調査部から依頼を受け、出品者様のアカウントの状況を事前に確認し電話またはメールにて出品者様に連絡する。出品者様から ...

◎We are developing a cross-border e-commerce business!
◎We support over 1,000 Japanese e-commerce sites, including fashion, anime, and hobbies, and deliver a variety of Japanese products to the world!

Job type
Customer support

Job description
We provide a groundbreaking cross-border e-commerce service that allows you to freely shop online for Japanese products even when you are overseas, without worrying about borders! In this role, you will be handling inquiries by email from customers in English-speaking countries. It is a very rewarding j ...

●電話を介しての通訳（代理店の店員と来客者間の通訳）
●対応内容などの記録入力
●ミーティングや研修への参加
●その他付随する業務など
★評価インセンティブ最大15000円/月 ...

We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.


Description

* Lead and manage the day-to-day operations of the Japan CS center.
* Develop and execute strategies to enhance customer satis ...

This position handles service requests and complaints from customers (users, nurses, distributors, etc.) over the phone and works with relevant departments to provide appropriate resolutions and responses.


Description

・ Acquire up-to-date knowledge related to our products
自社製品に関連する最新の知識を身に付ける
・ Respond to service requests, inquiries, and complaints from a variety of customers over the phone
様々な顧客からの電話によるサービス依頼、問合せ、クレームに対応する
・ Collab ...

In this role you will work in a small team to help process orders through SAP, coordinate with customers and sales staff to ensure that orders proceed smoothly (order status, payment, delivery, etc.). Among many other various tasks, your goal will be to collaborate smoothly and effectively with other various teams internally and to support customers.


Description

Coordinate with customers and sales staff to ensure that orders proceed smoothly (order status, payment, delivery, etc.)
Management of invoices/shipping documents, etc.)
Liaise with war ...

[English telephone support for benefits]
We provide telephone support in English at the benefit application counter within the city hall.
- We respond to customer inquiries about how to apply, the start date, the date of deposit, whether you are eligible for the benefit, etc.
- We enter customer correspondence history into a computer.
*Depending on the situation, you may be asked to respond when foreigners visit.
*A manual is provided. ...

[English help desk for computer equipment]
We receive inquiries from European companies regarding PC equipment, so we respond in English.
・Help desk support for peripheral devices such as PCs, Macs, and printers (app installation, upgrades, troubleshooting)
・Troubleshooting problems related to NW connections and HW/SW using diagnostic tools
・Other related measures (cooperation with vendors)
・Escalation destination available ...

[3rd week - OK! English telephone operator】
We will respond to inquiries about accommodation facilities in English (chat/phone support)
Our main role is to respond to inquiries regarding accommodation facilities, but those who can speak English may also provide interpretation services.
*Japanese only is OK.
*Basic chat support only is OK. ...

[French interpretation at call center]
I work at a multilingual call center.
We respond to customer inquiries in French and Japanese.
We will respond using phone and chat. ...

[Thai language interpretation at call center]
I work at a multilingual call center.
We respond to customer inquiries in Thai and Japanese.
We will respond using phone and chat. ...

[Responding to airline ticket inquiries]
・We will respond in English to customer inquiries regarding airline tickets.
・We will respond in English to any problems that passengers may have while boarding the aircraft.
・We will respond in English for matters such as airline ticket refunds.
- Enter correspondence history and customer information into the computer.
(inbound, outbound, chat, web form)
・Customer response (including complaint response)
▼Inquiry example
"I'd like to make a reservation..."
"I would like to change or cancel..."
...

[Responding to airline ticket inquiries]
・We will respond to customer inquiries regarding airline tickets in Thai.
・We will respond in Thai to any problems that passengers may have while boarding the aircraft.
・We will respond in Thai for matters such as airline ticket refunds.
- Enter correspondence history and customer information into the computer.
・Customer support (including some complaint handling) *Manual available.
▼Inquiry example
"I'd like to make a reservation..."
"I would like to change or cancel..."
“How can I get a refu ...

[Call center English interpreter]
Respond to customer inquiries.
・Respond to inquiries regarding local governments and events
・Interpretation support over the phone and translation support via email
・Customer response history input
*English support only accounts for about 10% of the total. ...

[Inquiries in English at the center]
Sub-supervisor work including English correspondence.
・Telephone inquiries from customers
・Enter customer response history into a dedicated system (Salesforce)
・Work follow-up of operator staff on PC (escalation support)
・Work related to the creation of course event application screens
・Telephone follow-up and secondary support (complaints)
・Respond to incoming calls in English and translate e-mails ...

[English information for Osaka events]
This job is to guide you around the Osaka event building in English.
We will respond in English and Japanese to overseas and Japanese customers visiting the event.
・Guidance inside the building to customers who came to the event
・Presentation of commemorative gifts, etc. ...