Customer Service ・ Jobs in Japan search results

[Specific duties]
- Responding to emails (including some phone calls)
- Cooperating with other departments
- Translation work
- Administrative work, etc.
etc. ...

[Job Description]
1. Respond to customer inquiries and requests via telephone and email.
2. Provide accurate information on financial products and services to resolve customer doubts and concerns.
3. Properly understand customer issues and resolve them quickly and effectively.
4. Address customer complaints and claims and provide appropriate solutions.
5. Accurately record customer information in the database and comply with privacy regulations.
6. Collect customer feedback and contribute to service improvement.
7. Continually study and improve kn ...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

This role will provide you the opportunity to use English more than 50% of your day. You will be in communication with customers and partners worldwide. You will be the lifeline support for Japanese customers who may be in danger, injured, or experience some type of difficult circumstance overseas. You will need to be the English/Japanese communication point on behalf of these customers, arranging their travel and expatriation.


Description

1. Able to handle outpatient matters (initial examination, re-examination arrangements, etc.) by one person. ...

In this role you will be performing administrative work (Order to Cash) and responding to inquiries from customers, and other related parties.
You will also work closely and effectively with clients/customers to improve their processes and systems to improve customer experience.
Your goal is to contribute to improving customer experience and maximizing business results.


Description

Order acceptance using the system
management
General work and related work
・
Inventory management and return handling
・
phone, email,
Customer support via ...

In this role you will be mandated to drive process improvements in customer service operations, providing oversight and direction for process optimization of order management. You will also be handling the inquiry management and communication with internal /external customers including outsourced day-to-day operations of the Japan business.


Description

・Collaborate with Customer Service operations team to achieve more efficient and high-value-added services with shared responsibility for achieving CS KPI target.
・The Customer Service Operati ...

Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.


Description

* Create an inspiring team environment with an open communication culture

* Set clear team goals

* Delegate tasks and set deadlines

* Oversee day-to-day operation

* Monitor team performance and report on metrics

* Motivate team members

* Discover training needs and provide coaching

* Listen to team members' feedback and resolve any issues or conflicts

* Re ...

This role will focus around outbound communication with clients, inputting orders through SAP and some internal communication between the sales team as well as the Balluff offices in HK and Singapore. English communication can mainly be handled through e-mail. This team uses an outsourced company to handle all incoming calls, so there is little phone activity you would need to do in this role.


Description

⚫
Answering phone calls
⚫
Create sales related documents Quotations, waybills, letters, delivery dates lists, and so on.
⚫
Communica ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

【業務内容】
オペレーターの日常業務のアシスタント
〇電話、ファックス、Eメールによる問い合わせ対応
〇顧客満足度を定期的にモニターし、未解決の問題があれば解決し、将来のビジネスを確保する。
〇チームメンバーが効果的に育成され、ホテルの施設やプロセスを十分に理解し、関係構築、顧客サービスにおいて高い品質基準の文化を生み出すようにする。
〇トレーニングとチームワークを重視し、オ ...

"We want to change the business process of the industry and change the working environment of those who work in that industry!"

"We want to deliver products that are useful to users to the world"

SaaS companies with such thoughts are increasing in various industries.

This is a customer success position that will change the world together with many SaaS companies and realize "connections are always joy" through IT solutions!

Currently, many members in their 20s, aged 24 to 28, are active♪

"I want to use my sales experience to advance my c ...

Job description:
- Support customer success for client companies' SaaS products
- Response to user inquiries via phone, chat, and email
- Understand users' true needs, make optimal proposals, and contribute to the success of companies that introduce SaaS
- Provide Japanese support to Japanese users who use foreign payment services, and create internal materials in English
- Sincerely respond to approximately 10 inquiries per day and increase engagement

Rewarding aspects of the job:
- Acquire operational knowledge of advanced SaaS and improve pro ...

[Available for 2+ hours a week! 4 hours a day! Indonesian interpretation]
You will respond to customer inquiries over the phone and email in Indonesian.
-Interpret from Japanese to Indonesian over the phone.
-Enter customer history into a dedicated form.
-Translate inquiries from overseas customers from Indonesian to Japanese and respond to them.
*There is a work manual, so you can work with peace of mind when responding to phone calls and emails. ...

The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and performance.


Description

The Collections Manager will be responsible for leading the inhouse Team of around 40 employees in the Collections and Operations Team, as well as handle the external agencies used for collection activities, in order to meet expected levels of productivity and perfo ...

【仕事内容】
・SNSブランディング戦略の策定、実行
・SNSマーケティング戦略企画、実行
・SNSアカウント運用/インフルエンサー広告/UGC活用など各種施策の企画、実行
・SNSキャンペーンの企画実行
・コンテンツ作成
・効果分析～改善施策立案、実行 ...

・お客様が直面しているトラブルに対して、円滑なコミュニケーションで解決策を提供
・会社全体の効率向上を目指し、一部事業運営のサポート
・チャットボット、FAQ更新などの入力作業 等
・顧客から頂くお問い合わせ内容の整理・分析・プロダクトへの改善提案 等
・上記活動のアウトプットとなるドキュメントの作成 ...

As Client Management Team Lead you will be engaged in leading the team to conduct outbound communication with customers by chat/phone/email, find potential customers, promote customer conversion rates, cooperating with the development of special project activities and directly provide support to customers.


Description

As Client Management Team Lead you will be engaged in leading the team to conduct outbound communication with customers by chat/phone/email, find potential customers, promote customer conversion rates, cooperating with the developme ...

Are you passionate about turning unhappy customers into raving fans? Do you thrive in environments where you can lead and guide teams towards delivering exceptional support? We're looking for a dynamic Escalation Manager Stand Alone to join our team and champion customer satisfaction like never before.


Description

Responsibilities:

* Take charge of top-tier support for members expressing dissatisfaction or providing detractor scores in our NPS survey.
* Oversee the management of complaints by providing guidance to Customer Support teams, Te ...

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service.


Description

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing resp ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all in ...