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Use your English / language skills as a bilingual to find work in Japan in 「Customer Service」 and expand your experience and expertise.

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For those with bilingual skills looking for work in Japan in 「Customer Service」, please refer to the below list of jobs, or refine your search further.

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Job type : Customer Service

Displaying 141-14listings

Job Description

① シンガポール国内及び東南アジア各国の顧客企業に対する、
  当社情報システム導入&運用サポート。
② 東南アジア圏における飲食企業向け、当社開発「情報システム」パッケージの販売。

1. Support tasks for existing and acquire new clients in the Singapore and sorrounding area (Thailand, Malaysia, Indonesia, Vietnam).

2. Expanding our system to sustain the food industry.
...

Location

Asia Malaysia   Selangor  

Salary

Depends on experience

Japanese Level Native Level
Job Description

マレーシア勤務!海外旅行を希望されるお客様へのカスタマーサポート業務をお任せ致します!
対応していただくお客様は日本の方がメインです。
社内の公用語が英語なため、スタッフたちとコミュニケーションを取りながら英語力UPができる環境です!


【具体的な業務】
◆コールセンター業務
◆メールや電話でのカスタマーサポート
◆お客様の予約に関する変更・取り消し・問い合わせ対応(日本語使 ...

Job Description

POSITION SUMMARY​:
The Client Service Associate is to help support and expand ourself-serve advertising customer base. They will also need to demonstrate the value of our advertising solutions and provide post-sales support for all self-service products.


Primary Job Functions:
● Understand customer’s enquiry and respond via phone and email

● Answer incoming calls and email and perform outbound calls related to products and services

● Identify customer requirements and ensure they are answered or routed through the appropriate supp ...

Recruiter (Company is not publicly visible)
  • ★★ Staff Level
Job Description

KEY RESPONSIBILITIES:

主要な業務内容
• Assist customers via Japanese (Nihonggo) language;
日本語で顧客をアシストする
• Use provided tools and resources to resolve customer issues;
提供されたツール及びリソースを使用し、顧客の問題を解決する
• Adhere to client-defined processes and procedures and company policies;
クライアントのプロセス、手順、および企業ポリシーに遵守する
• Meet or exceed minimum requirements for productivity, availability and quality requirement ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★★★★ Manager Level
Job Description

As a Team Manager, you will set the path to success by managing team performance and service quality to guarantee customer satisfaction. You are also expected to:

KEY RESPONSIBILITIES:

• Maintain service levels within the prescribed targets;
• Oversee customer satisfaction and quality metrics; ensuring metrics are met and maintained at a high standard;
• Develop, train, and manage team members;
• Review team member performances and discuss areas of improvement and excellence to them;
• Establish and maintain communication with client ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★★★★ Manager Level
Job Description

As a Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

KEY RESPONSIBILITIES:
• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
• Identify the training needs that will equip the staff with fundamental skil ...

Recruiter (Company is not publicly visible)
  • ★★ Staff Level
Job Description

As a Quality Analyst, you are responsible for the creation and maintenance of comparative quality data for multiple lines of business, brands and vendors. You are also expected to:

KEY RESPONSIBILITIES:

• Collaborate with the Quality Manager and vendors to identify trends, process gaps and agent/customer struggles;
• Recommend process improvements based on QA findings, QA data and CSAT;
• Process adherence, performance analysis and calibrations; and
• Take charge in focus monitoring, Root Cause Analysis (RCA), hygiene checks for all line ...

Recruiter (Company is not publicly visible)
  • ★★ Staff Level
Job Description

Customers typically contact our client for issues ranging from basic informational requests to inquiries regarding order status, shipment status, account and billing issues. The support is not technical but covers a broad range of topics and requires customer service knowledge and high empathy skills. The Customer Service Associates are trained on customer service techniques with no emphasis on upsells, saves, etc.

Responsibilities:

Demonstrates clear and polite written and oral communication
Escalates customer issues appropriately and correct ...

Job Description

As Hawaiian Airlines continues to grow and expand, we are seeking Japanese speaking Flight Attendants to join our 'ohana (family). We invite you to apply for this position as we will be interviewing in Tokyo, Japan and Honolulu, Hawaii.

■Hiring Phases■
Phase I: September - October 2018 Interview in Tokyo
 ↓
Phase II: Interview Held in Tokyo, Japan on: Saturday, November 17, 2018 Sunday, November 18 2018
 ↓
Phase III: November - December 2018 Interview in Honolulu

***Please visit our company website to apply.

◆Deadline to ap ...

Job Description

ハワイアン航空では、現在Honoluluベースで勤務いただける方(米国での就労資格必須)の客室乗務員を募集中です。

■選考スケジュール■
【フェーズ1】2018年9月-10月 1次面接
 ↓
【フェーズ2】2018年11月17日(土)-2018年11月18日(日) 2次面接
 ↓
【フェーズ3】2018年11月-12月 3次面接
 ↓
【フェーズ4】2019年2月3日(日)-3月29日(金) トレーニング実施

1次-2次面接の過程については国内(東京)に ...

Recruiter (Company is not publicly visible)
  • ★★ Staff Level
Job Description

As a bilingual Customer Support Consultant, you will provide first class customer service clients via phone and e-mail. You are also expected to:
バイリンガルカスタマーサポート担当として、電話やメールにてファーストレベルのカスタマーサービス
を提供します。さらに下記のことを期待されています。

KEY RESPONSIBILITIES:
主要な業務内容
• Assist customers primarily via Japanese (Nihonggo) language
日本語で顧客をアシストする
• Use provided tools and resources to ...

Location

Asia Malaysia   Kuala Lumpur  

Salary

JPY - Japanese Yen JPY 2500K - JPY 4000K
(Monthly Salary Range: JPY - Japanese Yen JPY 208.333K - JPY 333.333K *Divided into12 month )

Japanese Level Native Level
Job Description

【Overview of the role】
We are looking for high quality Japanese support operations for inbound
phone and chat retail and global store contacts.
Customers typically contact our client for issues ranging from basic informational requests to inquiries regarding order status,
shipment status, account and billing issues. The support is not technical but covers a broad range of topics and requires
customer service knowledge and high empathy skills. The Customer Service Associates are trained on customer service
techniques with no emphasis on upsells, ...

Job Description

Job Description

End to Endの航空会社でのポジションです。
カスタマーケアが必要な問題への解決、予約、バルク予約、ご案内や予約変更、クレジットカード確認など関連会社及び旅行代理店の問い合わせをEmailなどで管理します。

担当するお客様の問い合わせへより良いカスタマーポートを行い、様々なSLAs品質、AHT、販売転換と効果的なカスタマーサービスを提供できるよう心がけます。
顧客満足度の得られるサ ...

Recruiter (Company is not publicly visible)
  • ★★ Staff Level
Job Description

Key Responsibilities:

*Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures
*Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.
*Respond to inventory management inquiries
Contact lodging partners to resolve issues (questions, changes, etc.)
*Provide EPC user maintenance functions
*Proactively call lodging partners to resolve future issues
*Investigates and takes action to meet Expedia’s needs
Growing functio ...