■ Application guidelines
Fast paced advanced (Tier-3) technical support operation for cloud related products from a major tech company.
Core work consists of answering global fortune 500 like companies technical support requests through email / chat and phone and or acting as a point of escalation for lower support tiers.
Additional work includes: documentation, tooling (automation and BI), process improvement and others.
・Exceptional communication skills to be able to communicate with customers stakeholders (from low tech emp ...