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Employer 株式会社バイオス/BiOS,Inc.

 
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Job Description

BiOS is looking for data center engineers to join international support team servicing a global provider in Tokyo.

Remote hand technician:
• Providing basic technical support to remote clients or data center customers
• Performing physical tasks such as rack, cabling, and equipment installation
• Responding to and resolving service requests in a timely manner
• Coordinating with other technicians, engineers, or support team
• Keeping accurate records of work performed
• Following established procedures to ensure safety and security i ...

Location

Asia Japan Tokyo

Salary

Depends on experience

Japanese Level Native Level
Job Description

• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation)
• Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation)
• Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s).
• Demonstrate the ability to identify and escalate requests for approval, when needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Undergo regular training to improve support skills. ※Training scheduled and provided through official tools.
• Conduct ...

Job Description

Responsibilities:
• Project and Request Management – process, coordinate and support tickets as per agreed service levels for both scheduled and unscheduled support request.
• Communicate and interface with suppliers, multi-cultural system administrators, clients and other groups representing the designated operation site.
• Install, move, add, and change server and other hardware in data center according to requests.
- Hardware: e.g. troubleshooting of hardware, labeling, root cause analysis, trend analysis, break/fix, smart hands, firmw ...

Location

Asia Japan Osaka

Salary

Depends on experience

Japanese Level Native Level
Job Description

BiOS is looking for experienced data center engineers to join international support team servicing a global provider in Tokyo/Osaka. Fast Moving environment where you will be expected to undertake key aspects of maintenance and deployment work on Servers, network appliance, cabling and datacenter projects.
Responsibilities:
• Project and Request Management – process, coordinate and support tickets as per agreed service levels for both scheduled and unscheduled support request.
• Communicate and interface with suppliers, multi-cultural system adm ...

Job Description

BiOS is looking for experienced data center engineers to join international support team servicing a global provider in Tokyo/Osaka. Fast Moving environment where you will be expected to undertake key aspects of maintenance and deployment work on Servers, network appliance, cabling and datacenter projects.

Responsibilities:
• Request Management – process tickets as per agreed service levels of the client.
• Install, move, add, and change server and other hardware in data center according to request from the client.
• IT Rack bolting down, w ...

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株式会社バイオス/BiOS,Inc.

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