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【Role & Responsabilities / 業務内容】

Project Coordination:
- Efficiently oversee IT projects, particularly focusing on upgrades to network equipment in multiple store locations.
- Coordinate project schedules, resources, and stakeholders to ensure successful project completion.

Technical Oversight:
- Utilize your technical knowledge to supervise the implementation and integration of network upgrades within store locations.
- Demonstrate a solid understanding of fundamental network principles to facilitate effective communication with te ...

As a Service Delivery Manager, you will be responsible for:

Account Management: Oversee client accounts, ensuring their satisfaction and addressing their needs.
Contract Management: Handle the contracts of our clients, ensuring they are up-to-date and accurately reflect the agreed-upon services.
Stakeholder Coordination: Collaborate effectively with both external and internal stakeholders.
Work closely with our Incident Managers to handle any incidents that may occur.
Coordinate with our Engineering team to handle requests from clients.
Deliverin ...

System Administration (Approximately 70% of the role)

Oversee and manage server-related tasks.
Administer and operate various Windows Server technologies, including Hyper-V, Citrix, SCCM, Active Directory, and AWS.
Regularly monitor and evaluate the performance and stability of the IT server infrastructure, leveraging global tools to inform improvements.
Ensure timely and clear reporting of issues and progress to management.
Develop and update thorough system documentation, such as diagrams, standards, and procedures.
Collaborate with customers, ...

We are looking for an experienced L2 SD Team Leader who is fluent in both English and Japanese to join our team. The successful candidate will be responsible for leading a team of L2 support engineers to provide technical support to our customers.

Responsibilities:

1.Manage a team of L2 support engineers to ensure that technical issues are resolved in a timely and efficient manner.
2.Monitor team performance and provide coaching and feedback to team members.
3.Ensure that team members are following established processes and procedures.
4.Collabo ...

We are seeking a dynamic Omni Project Manager to join our Japan IT team. The successful candidate will manage multiple projects within the Omni area, collaborating closely with the Digital team, brand business teams, the internal IT team, and vendors to ensure the seamless execution of projects. This role requires managing projects in parallel and coordinating with IT teams located in Japan, Greater China, Singapore, and the US.

Key Responsibilities:

Lead the planning, execution, and closing of multiple projects.
Collaborate with various teams and ...

【Summary】

1. Apply technical acumen to support and implement minor changes in the retail application.
2. Leverage knowledge of data flow, particularly within the retail sector, to optimize business operations and decision-making.
3. Act as a Business Analyst for 30% of the role, translating business needs into technical requirements and solutions.
4. Offer consistent, high-quality support to resolve technical issues swiftly and effectively.
5. Collaborate closely with stakeholders to identify areas of improvement and implement technology solut ...

Oversee and coordinate a broad range of IT infrastructure components, including servers, networking, storage, and cloud services.
Administer and optimize a variety of infrastructure technologies, with a strong emphasis on Windows Server environments, virtualization platforms like Hyper-V, application delivery controllers like Citrix, configuration management tools such as SCCM, directory services including Active Directory, and cloud solutions like AWS.
Conduct regular assessments of the entire IT infrastructure's performance and stability, utilizing a ...

Provide Level 2 technical support, serving as a primary point of contact for resolving complex issues escalated from first-level support or directly from users.
Manage and troubleshoot server-related tasks across various Windows Server technologies, including Hyper-V, Citrix, SCCM, Active Directory, and AWS.
Monitor the IT server infrastructure's performance and stability, using global tools to proactively address and mitigate issues.
Communicate effectively with management, ensuring that all technical issues and resolutions are reported in a timely a ...

Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.

· Front line owner for the tickets coming from the users (doing the follow-up of the tickets during their lifecycle) SPOC and responsible of the escalation to other groups.

· Analyze the information about the user’s issue, collect as much information as possible (computer system name, screen name or report name, error or warning message displayed on the screen, any logs fil ...