Daijob.com is Japan's definitive job site for multilingual professionals.

Mico Inc.'s mission is to "create moments that capture hearts for all brands."

Mico is a rapidly growing SaaS company based in Osaka, offering services such as the LINE marketing platform "MicoCloud." Aiming to build lasting, conversation-driven relationships with customers, known as "Lifetime Trust," the company offers a variety of platform services as part of its "Mico AI" series , including MicoEngage (customer engagement solution), MicoMassage (Line 1-to-1 chat solution), MicoVoice (AI-powered automated call solution), and Micomii (a Line mini-app for digital membership cards). Based in Osaka and Tokyo, the company has expanded globally, expanding into the Philippines and India. By 2030, the company aims to become Asia's No. 1 in the "C-commerce (conversational commerce)" market, which has vast global potential. With a remarkable track record, including 500% business growth in two years , the company aims to lead the industry as a dominant leader in the global market, which is estimated at approximately ¥30 trillion.

For AI to contribute to business, it is necessary to build relationships of trust through tactile communication with customers. However, there is not enough time (man-hours) to provide satisfactory service to all customers. Mico uses "MicoAI" as the AI platform common to all products, and by expanding human potential, from analyzing a large amount of operational performance to understanding customer needs and planning communication, it simultaneously improves customer satisfaction and streamlines operations.

We have 260 employees, spread across four locations worldwide, representing 19 different nationalities, and we are a group of unique, passionate, and valued colleagues. At Mico, we create a global environment that accelerates each employee's growth and encourages them to take on new challenges. For internal communication, we hold "All Hands" events every six months, bringing together all employees at our locations in Japan, the Philippines, and India. Through the MicoAward presentation and cross-departmental networking events, we value real-life connections even in an online-focused work environment.

At a regularly held company event called "Mico Night," employees can casually interact over a meal, regardless of their department or job title, and new collaborations and ideas naturally emerge from the conversation. This approach, which values the moment when ideas are born from the bonds between people, is what creates the flat culture that is characteristic of Mico.

Additionally, we have implemented hybrid work (commuting to the office and working from home) , a flextime system (core time 10:00-16:00), and a life and health leave system (paid up to six times a year in addition to paid leave) to flexibly accommodate time differences with overseas bases and those with children or elderly care needs. We have created an environment where all employees can continue working long-term while supporting their daily lives and health.

Would you like to join us in changing the future of business through AI?

We look forward to your enthusiasm to take on the challenge!

[ Mico Engage AI]

Formerly known as "MicoCloud," this is the company's flagship product. It is a marketing platform that utilizes official LINE accounts .
Main functions: Customer management, segment delivery (delivery to targeted customer segments), step delivery (sequential automated delivery), chatbots, reservations within LINE, surveys, customer analysis, etc.
Features: Optimizes communication between companies and customers, helping to increase sales and reduce operational costs.

[ Mico Voice AI ]

This is an AI-powered automated phone call system .
Features: Approaches customers using natural AI voice, helping to alleviate call center staff shortages and create efficient customer contact points.

[ Micomii ]

This is a digital membership card and stamp card service that utilizes the LINE mini app .
Features: Primarily used in restaurants and other establishments, it can automate the distribution of coupons and messages based on customer visits.

[ Other services ]

BizClo: A one-on-one business chat tool using LINE.
SMS/RCS distribution service: A service that sends information to customers who are not connected via LINE via short messages (SMS) sent to their phone numbers.