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Feature Article

Global PointA global company under the umbrella of NTT Communications!

We are a company that has been under the umbrella of NTT Communications since 2019.
Originally a global company with strengths in South Africa and Europe
It was a Japanese corporation of Dimention Data.

The shape has not changed since joining the NTT Group in 2010,
In 2019, based on the NTT Group's group business strategy
It is now under the umbrella of NTT Communications.

About Dimension Data (currently NTT Ltd.)

NTT Ltd. is a world-leading technology service company.
As a global ICT provider, in diverse and dynamic workplaces across 57 countries
With over 40,000 people active, we serve more than 200 countries and territories.

Dimension Data was born in South Africa in 1983.
Dimension Data, a provider of global IT solutions
We have been developing business as a Japanese corporation since 1997.
Joined the NTT Group in Japan by TOB in 2010.

Became a member of NTT Communications Group in July 2019
The company name was changed to NTT Com DD Co., Ltd., but it has been about 22 years since the business started.
We have been working on the construction and operation of IT infrastructure that meets the needs of our customers.

In particular, overseas customers who are expanding their business in Japan, domestic customers who are expanding their business overseas, etc.
For customers expanding their business globally, together with NTT Group companies around the world
Such as Systems and Dell Technologies
In close cooperation with manufacturers that continue to provide the latest IT technology,
We provide one-stop service globally.

What We're Proud ofWhat made you join the company and what is your current job? <Employee Interview NO.1>

http://nttcdd-web.grgr.red/recruit/interview/2115/

Please tell me the reason for joining the company.

I have mainly worked with Cisco products such as routers and switches. We were fascinated by the fact that we offer a wide range of solutions to our overseas and domestic customers and that we are a gold partner of Cisco. I changed jobs because I was able to get involved in inexperienced solutions and have an environment where I could grow while making use of my experience.

Please tell us your current job.

I have a position called TAM (Technical Account Manager). As a full-time engineer who understands the customer's environment, it is the role of smoothly dealing with problems. Our main duties are to deal with important failures of our customers and to improve daily operational issues. At the same time, we are conducting verification work to expand services.

Please tell me how rewarding your work is.

In the event of a major failure, speedy response is required, and technical knowledge is also required for complex problems. There are some things that are very difficult to deal with, but I often find it rewarding. As a company, TAM is a new position. There is a general role, but I think about the details myself and assemble the work. I'm entrusted with it, and I feel responsible, but it's very rewarding and fulfilling. Also, the atmosphere of the team is good and all of them are professional members, so being able to work as a member is also motivating.

Please tell us the atmosphere of the company.

Before I joined the company, I heard that it was a very open and flat corporate culture, but it was true. What is particularly impressive is the atmosphere where you can have a friendly conversation regardless of job title, and you can communicate without barriers from the president to general employees. The atmosphere of the team to which you belong is good, and you can easily exchange information even if you have any questions. When asked a question, I feel the culture of teaching politely. And when there are complex obstacles or problems, the members often work together.

Please tell us about the appeal of working at NTT Com DD as an engineer.

The qualification support system for improving skills is substantial. The qualification acquisition support system such as CCIE (the highest qualification of the Cisco technician certification program) has been further enhanced since last year. In addition, it is very attractive that we have a complete verification environment and you can improve your technical skills while touching the actual machine. In the project, there are many opportunities to collaborate with overseas teams, and you can improve your English skills. You can also use the language learning support system. We feel that we have an environment in which we can improve ourselves more and more if we are motivated.

Are there many employees around you who are also active in improving their skills?

I feel that there are so many. As a result, the technical skills of each person become very high. In my previous job, there was a large difference in skills among individuals, and there were many situations where I was dependent on a specific person. Our company has high technical skills as a whole, and there is almost no problem that we can not solve it without depending on someone. I was very surprised.

Please tell me what you value in your work.

It is important to always remember the customer's point of view. I feel that the more complex obstacles and problems there are, the deeper the gap between the customer and the manufacturer. We cannot fill the gap by simply listening to the opinions of our customers. In order to fill the gap, we will sort out the points of the problem from multiple perspectives and propose a solution plan while discussing. We believe that such actions will ultimately lead to the provision of services that customers can rest assured.

Please tell us what you want to do in the future.

I would like to establish the position of TAM in charge and make it a service that can be provided to more customers. Also, I would like to develop a career as an expert as an engineer!

Finally, do you have a message for applicants!

We are easy to challenge what we want to do, and we have an environment where we can grow ourselves as the company grows. Great for those who are greedy for their own growth or who want to work in an open and global environment. Let's go through the process of growth with us!

What We're Proud ofWhat made you want to join the company and what makes your job worthwhile? <Employee Interview NO.2>

http://nttcdd-web.grgr.red/recruit/interview/2071/

What made you decide to join the company and what is your current job?

I joined the company as a temporary employee, and after working for about 3 years, I re-entered the company as a full-time employee. Currently, I am in charge of billing operations for customers (inquiries regarding billing, etc.).

Please tell me how rewarding your work is.

I find it rewarding when accurate billing is completed smoothly. I often interact with the Sales Team, but it's more rewarding to be thanked by people inside and outside the company. I have the impression that the back office has a lot of sober work, but I am proud to support the company as an unsung hero.

Please tell us the atmosphere of the company. Also, please tell us if there are any points that you feel have changed since becoming NTT Com DD Co., Ltd. in 2019.

You can interact with various people regardless of age or department. I myself became friends with my husband through an exchange meeting with seniors from other departments and got married. Interacting with other departments is necessary for the smooth progress of business, and we believe that the workplace is open and easy for employees to express their opinions regardless of the hierarchical relationship. As NTT Com DD Co., Ltd., I feel that the awareness of human resource development within the company has increased and the opportunities for training have increased. The number of younger employees is increasing, and I think the company is booming!

Mr. N has two children, but please tell us about balancing your family and work.

I am very grateful for the flexibility to take time off before giving birth, and to consult with my boss and do telework, which was rare at the time. When returning to work using the maternity leave / childcare leave system, I am very grateful for the consideration given to my family and physical condition, such as shortening working hours immediately after returning to work and returning to full-time after a few months. I am. Currently, both I and my husband are teleworkers, so we share the busyness of the day with each other, and support each other in housework and childcare. Since the departments are different, it is easy to take holidays on the same day, and I can cherish time with my family. In addition, the two children are still before entering elementary school, and there are occasional sudden calls to the nursery school due to poor physical condition, but thanks to the telework and flex work system, we can pick you up. Since I can work at my own pace in my spare time, I can use my time effectively and motivate my work. I think it is important for women to have a comfortable working environment where they can work for a long time even if their life stages change, such as marriage and childbirth. In that respect, we have a flexible working style, and I think it is an environment that we can highly recommend.

Please tell us about your future career.

When I was a dispatched employee, I was involved in ordering work, and after switching to a full-time employee, I was involved in billing work. I would like to study ordering work as the next stage. As a private goal, I would like to go to Singapore (the first destination I went with my husband) with my family when both children are in elementary school!

Please give a message to the applicants.

We have a system in which one existing employee supports new employees as Buddy from multiple perspectives so that new employees can become familiar with the work environment and demonstrate results. (Buddy system) It is like a partner in the heart who can feel free to consult about things other than business. Senior employees will support you with anxieties and problems in the new environment, so you can incorporate them into your work with peace of mind. I started with no work experience, but thanks to the people around me, I was able to gain so much experience. Since I was taken care of by other people, I would like to provide polite support when I am in charge of the new Buddy. If anyone has any sympathy for us, we would be grateful if you could apply! We are warmly waiting for you after joining the company with a support system.

What We're Proud ofWhat made you join the company and what is your current job? <Employee Interview NO.3>

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