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Updated 2021-07-20
Activated 2021-07-19

◆ Technical support engineer ◆ The NTT Group can do what you want to do globally ◆
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  • ★★★ Senior Level
  • No transfer
Company Name

NTT Com DD Corporation

Job Type IT (Other) - Customer Support Engineer
IT (Hardware/Network) - Network Engineer
IT (Hardware/Network) - Security System SE
Industry Telecommunications/Information Services
Location Asia Japan Tokyo Minato

Job Description [Business description]
We provide one-stop intelligent technology solutions to domestic and overseas customers. Among them, the technical support engineer (L1) will provide our maintenance and operation services to our customers.

You will also be involved in planning the new services we offer.
Let's work together to provide joy and excitement to customers all over the world with our service!

① Support engineer work
We work with stakeholders (customers, NTT global teams, in-house team members, partner companies, etc.) to resolve customer incidents and problems.

② Service planning business
As a member of the team, you will be responsible for the verification phase of our new service plan.

In-house: NTT Global Delivery Center (mainly India and Malaysia), delivery manager and engineer in our company
Outside: Clients, vendors

[Recommended points]
-Our company is a "Global Gold Partner of Cisco Systems".

・ Experience the latest technology!
You can catch up with the latest technology as soon as possible, solve your problems with your technical capabilities, and feel very rewarding when you feel high satisfaction!

・ Engaged in large-scale and global projects!
Engaged in large-scale global projects such as finance and major foreign-affiliated companies.
Company Info [Corporate culture]
・ Currently, employees from about 10 countries are active. It's a very flat organization. The company's name is "-san," from the CEO to general employees.
There is also a soil in the company that welcomes new members, and we value the sense of fellowship. There are also in-house circles and recreational activities.
・ Many employees use the qualification acquisition support system and are active in self-development. It is suitable for those who have a sense of ownership and are motivated to create their own business.

[Countermeasures against second-hand smoke]
Indoor smoking
Working Hours 9:00 to 17:30 Actual work 7.5 hours 1 hour break
・ Flextime system (core time: 10: 00-15: 00)
・ Telework work system has been introduced
・ Overtime: About 10 to 30 hours a month
[Required requirements]
・ 3 years or more of experience in this business or network / security integration
・ Business level or above English proficiency

[Welcome requirements]
・ Experience in design, construction, maintenance, and operation services centered on network infrastructure including SDx products
・ Experience in introducing automation technology

[Recommended qualification]
・ Various manufacturer qualifications (Cisco, VMware, etc.)

<I'm looking for someone like this! >
・ Act customer-oriented and aim to provide the best customer experience
・ Problem solving and analytical thinking
・ The quest for new technology
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 5000K - JPY 8000K   
Other Salary
Annual salary system Annual income: 5 million yen to 8 million yen

The salary for the next fiscal year and thereafter will be revised based on the personnel evaluation results.
Complete with social insurance
Workers' accident compensation insurance
Up to 100,000 yen per month for transportation expenses
If overtime hours exceed 45 hours a month, overtime allowance will be paid separately for the excess.
Holidays About 120 days of annual holidays
Paid leave 1st to 13th depending on the month of joining the company in the first year
Complete weekly two-day system Saturdays, Sundays, national holidays, year-end and New Year holidays (12/29 ~ 1/3)
Job Contract
Full-time employment
There is a trial period of 6 months
Nearest Station 5 minutes on foot from "Tamachi" station on the JR Yamanote line
Toei Subway Asakusa Line / Mita Line Mita Station (7 minutes walk)

Please apply from here


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◆ Technical support engineer ◆ The NTT Group can do what you want to do globally ◆