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Updated 2021-04-14
Activated 2021-04-14

[Chinese Native] Customer Success for a Global EC site
Automatically translated job page

  • ★★ Staff Level
  • Women Welcome
  • New graduates welcome
  • No transfer
  • No Experience Required
This posting is managed by:
AGENT, Inc./株式会社エージェント
Company Name Company is not publicly visible
Job Type
AGENT, Inc./株式会社エージェント
Customer Service - Customer Support
Education/Training/Language Specialist - Translator
Administrative - International Affairs
Location Asia Japan Tokyo

Job Description ・ Respond to Chinese inquiries (email, phone, etc.) from customers who have sold Japanese products online
・ Responding to inquiries from shipping companies (Japanese)
・ Internal contact (Japanese)
・ Internet research
Company Info With users from over 190 countries, our company is crossing borders by sending Japanese products and goods to consumers all over the world! As a rapidly growing e-commerce company located in downtown Tokyo, we are looking for native English speakers with Japanese ability who also speak German or Russian at a native level, to join our international customer support team with 18 staff members from 13 different European and Asian countries. Working visa sponsorship will be provided if necessary!
Working Hours 9-18:00
(1 hour break)
・ Chinese is the national language (Cantonese is preferable)
・ Conversation and reading comprehension in Japanese (equal to or higher than JLPT N1)
・ Chinese reading comprehension, chapters

・ Persons with clerical work experience
・ Customer service work experience are welcomed
Japanese Level Fluent(JLPT Level 1 or N1)
Chinese Level Native Level
Salary JPY - Japanese Yen JPY 3000K - JPY 3500K   
Other Salary
Monthly salary: 252,920 yen (* including 25 hours of overtime-work allowance)
Annual salary: 3,035,040 yen

Social insurance
Commuting/ Transportation Allowance
Full support for work visas (our expenses will be borne by us and applications will be made)
Free clothes
You can take lunch time freely(not decided by the company)
Abundant events such as drinking parties with colleagues (all paid by the company)

Holidays Five-Day Workweek
Paid holidays
Summer Holidays
Winter Holidays

・ Complete weekly two-day system, 9:00 to 18:00 (1 hour break)
* Shift system, need to go to work on Sundays and holidays
* After the training period, remote work is possible only on Sundays and holidays.

Job Contract
Full-time employee
Nearest Station Kayabacho Station / Tokyo

Please apply from here



AGENT, Inc./株式会社エージェント

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[Chinese Native] Customer Success for a Global EC site