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Updated 2021-02-24
Activated 2021-02-24

Customer Service Executive
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  • ★★ Staff Level
  • No Experience Required
Company Name
Employer

International SOS Japan LTD

Job Type
International SOS Japan LTD
Customer Service - Customer Support
Industry Medical/Healthcare Services
Location Asia Japan Tokyo Minato

Job Description ■Overall Purpose Of The Job (Brief description of the primary purpose of this position)
The Customer Service Executive (CSE) plays an important role in ensuring the 24-hour delivery of the whole range of medical assistance services to our members.
The CSE is the first point of contact for the customers, service providers and colleagues from the other assistance centres.

■Key Responsibilities (Critical responsibilities and skills of this position)
・Ensure continuity of services to our members by manning the telephone and other communication systems in the manner described in the procedure manual and communicate all file information to all relevant parties.
・Document all manners related to each request for assistance using the forms and systems made available by the company to ensure continuity of service 24 hours a day.
・Organise medical evacuation/repatriation (or repatriation of mortal remains) by coordinating the activity and services of all service providers, correspondents and staff of other assistance centres
・Contribute to the financial viability of the company by providing the billing department with updated billing instructions, by providing the accounts department with relevant information on services providers/correspondents used and by securing payment prior to delivery of services to non-members
・Assist in the expansion of our network by extracting all relevant information on new service providers from the case files and channel this information to the network executive
・Maintain a conducive environment in the alarm centre for the delivery of 24-hour services by keeping all stationary readily available at each work station, filing the emergency procedures, operations procedures, borderaux, and referral data base in a systematic and easy retrievable manner, keep all office equipment in good working order and report any defects to the HR/Admin manager immediately
・Cultivate our network of service providers and correspondents by building and maintaining a professional working relationship with them in the course of the case handling
・Stimulate team work with all department of Tokyo and staff in the other assistance centres and other businesses by cooperating in a professional manner during the case handling
・Own and manage specific customer programs assigned
Company Info ーOur missionー
To pioneer the international health & security risk services sector.

ー Our visionー
To be the world's leading health and security risk services company.

ー Our valuesー
PASSION
We work with passion, entrepreneurial spirit and teamwork to serve our clients.

EXPERTISE
We are committed to apply our professional expertise to deliver great quality services to our clients.

RESPECT
We treat all our stakeholders with respect and integrity in order to earn their trust.

CARE
We care about the interest of all our stakeholders and aim to make a real difference to their lives.

【Measures against public smoking】
No smoking indoors allowed
Working Hours 【2シフト体制】①8:30 - 20:30、②20:00 - 9:00
1カ月の総労働時間 153.75H
Job
Requirements
◇Required Skills and Knowledge
・Planning & Organising : Set clearly defined objectives; Plan activities and projects well in advance and takes account of possible changing circumstances; Manage time effectively; Identify and organise resources needed to accomplish tasks; Monitor performance against deadlines and milestones
・Presenting & Communicating information : Speak clearly and fluently; Express opinions, information and key points of an argument clearly; Make presentations and undertake public speaking with skill and confidence; Respond quickly to the needs of an audience and to their reactions and feedback; Project credibility

◇Required Competencies
・Delivering Results & Meeting Customer Expectations : Focus on customer needs and satisfaction; Set high standards for quality and quantity; Monitor and maintain quality and productivity; work in a systematic, methodical and orderly way; consistently achieves project goals
・Following Instructions & Procedures : Focus on customer needs and satisfaction; Set high standards for quality and quantity; Monitor and maintain quality and productivity; work in a systematic, methodical and orderly way; consistently achieves project goals
・Coping with Pressure & Setbacks : Work productively in a pressurized environment; Keep emotions under control during difficult situations; Balances the demands of a work life and a personal life; Maintain a positive outlook at work; Handle criticism well and learn from it
・Presenting & Communicating information : Speak clearly and fluently; Express opinions, information and key points of an argument clearly; Make presentations and undertake public speaking with skill and confidence; Respond quickly to the needs of an audience and to their reactions and feedback; Project credibility

◇Required Qualifications
・University degree or equivalent and TOEIC score 850 or higher

◇Required Languages
・Proficient with oral and written communication (English and Japanese)
・Knowledge of other languages will be an asset

◇Travel / Rotation Requirements
・None
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4000K - JPY 5000K   
Other Salary
Description
4M -5M+ 賞与年1回 夜勤手当: 4000円/日 年末手当: 7000円/日

Social insurance
Labor insurance
Commutation Allowance
Retirement allowance
Membership accommodation system
Sports club discount system
Holidays Paid holidays,(first 6 months, 1st year 15 days)
Job Contract
Period
Fulltime
Nearest Station 3 minutes walk from Exit 1 of Akasaka Station on the Chiyoda Line,
3 minutes walk from the Akasaka Mitsuke Station on the Marunouchi Line
7 minutes walk from Nagatacho Station on the Hanzomon Line via Akasaka Mitsuke Station
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