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Updated 2021-02-10
Activated 2021-01-27

Service Desk Manager /サービスデスク マネジャー【Global IT services company/Tokyo 2020 project】Mar - Sep 2021

  • ★★★★ Manager Level
This posting is managed by:
Recruiter
Emerge 360 Japan K.K./Emerge 360 Japan 株式会社
Company Name [Foreign-affiliated / IT company / Tokyo 2020 project]
Job Type
Emerge 360 Japan K.K./Emerge 360 Japan 株式会社
Executive - Other
IT (Other) - In-house System Operator
IT (Other) - IT Help Desk
Industry IT Consulting
Location Asia Japan Tokyo Chuo

Job Description A global IT service company is looking for a Service Desk Manager who has managed an IT operation team.
You will manage the Service Desk, define its Policy and Procedures, enforce those, train staff and manage all tools pertaining to the Service Desk operations.

Participating in the Olympic Games is a unique experience, a once-in-a-lifetime chance to become a part of the Olympic Family and participate in the biggest and the most important multi-sport event in the World.

Reporting Structure: Reports to the Operations Manager

JD: Defines the Service Desk function by adapting the MEV standards to Tokyo 2020 Project.

- Manage and maintain the Technology Service Catalog coordinating input from all Technology areas
- Supports the IT Service Management Platform (ITSM)
- Works with the ISF Project Manager to align ISF plan with the Tokyo project
- Works with the ISF Manager to define and review the policies, procedures and interfaces of the ITSM
- Supports other Project Providers to integrate following the ITSM policies, procedures and interfaces
- Initialize the ITSMS where appropriate (service levels, critical periods, catalogue, etc)

(Abbr.)
Company Info Participating in the Summer Olympic Games is a unique experience, a once-in-a-lifetime chance to become a part of the Olympic Family and participate in the biggest and the most important multi-sport event in the World.
Job
Requirements
Looking for a candidate who has service Desk Management.

- Minimum 3 years’ experience of managing a team within a Service Desk environment
- Thorough knowledge of IT Service Management processes, IT best practices and customer satisfaction evaluation processes
- Knowledgeable of ITIL methodology
- Ability to lead and coordinate teams effectively
- Excellent communication and interpersonal skills
- Knowledge of Microsoft operating system and Microsoft Office products
- Knowledge of PC (client and server) hardware, peripheral devices and basic network

- Fluent in English, good verbal communication skills
- Excellent customer service skills
- Ability to work well under pressure, ability to work in a team environment
- Ability to accept a significant level of responsibility and accountability
- Ability to quickly understand complex problems and devise effective solutions
- Flexible approach to working hours
- Valid Working Visa in Japan
English Level Fluent (TOEIC 865-)
Japanese Level Daily Conversation Level
Salary JPY - Japanese Yen JPY 3000K - JPY 5500K   
Other Salary
Description
Monthly fee 458,333 yen + transportation expenses, general social insurance
Holidays Working Hours:
During Non-Critical Project Support periods
• Monday to Friday normal business hours

During Critical Project Support periods
• Pre-defined schedule, which can include weekends, overnight working, and shifts of up-to 12 hours
• Financial/time based compensation to be provided during these periods
Job Contract
Period
Contract employee
Duration: Mar - Sep 2021
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Emerge 360 Japan K.K./Emerge 360 Japan 株式会社

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Service Desk Manager /サービスデスク マネジャー【Global IT services company/Tokyo 2020 project】Mar - Sep 2021

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