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Updated 2021-02-17
Activated 2021-02-08

[In-house IT ] desktop support engineer (English required)
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  • ★★ Staff Level
  • No transfer
Company Name

Teleperformance Japan

Job Type
Teleperformance Japan
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
Industry Outsourcing
Location Asia Japan Tokyo Chiyoda
Asia Japan Tokyo Koto
Job Description We are looking for a Desktop Support Engineer for in-house IT. Support Engineers work in IT Office to set up PCs for internal users with a defined image. We also provide software updates and bug support for internal users.
To be successful as an in-house IT Desktop Support Engineer, you need experience working in in-house IT, extensive knowledge of the Office IT System, problem-solving skills, and high interpersonal skills.
What the IT Desktop Support Engineer does
• Deploy your PC according to the set procedure
• Shipment / return management of client PC
• Record shipments / returns
• Remotely install / upgrade OS and software
• Troubleshoot your PC's Hardware / Software
• Troubleshoot basic Network / Connection
• Provide 2nd Level support to internal users for issues escalated from our service desk
• In some cases, work with Region IT's 3rd Level support team to resolve issues
• Participate in globally deployed projects and support smooth expansion in Japan
Company Info Currently, leaders in their 60s and staff in their 30s are active.

[Measures to prevent second-hand smoke]
Indoor smoking cessation
Working Hours 9: 00 ~ 18: 00
10: 00 ~ 19: 00
(Saturdays, Sundays, and holidays may occur, and transfer holidays can be obtained)
* Experience working as a desktop support or other support technician in in-house IT
* Knowledge of common operating systems such as Windows / macOS, software applications, and remote connections
* Ability to solve complex Hardware / Software problems
* Being able to handle overtime work
* Excellent interpersonal skills
* Excellent written and verbal communication skills
* Being able to communicate with overseas support teams in English
* ITIL Foundation qualified person (or understand the content)
* Multitasking ability
* Strong desire to learn and grow as job requirements change.
* Customer service oriented
* A thorough understanding of the contact center industry
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3000K - JPY 4000K   
(Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 333.333K *Divided into12month )
Other Salary
Commuting/Transportation Allowance
Social Insurance
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Job Contract
Contract employee
Contract period 3 months
* There is a possibility of being promoted to a full-time employee depending on the performance
Trial period 6 months
Nearest Station Minamisunamachi Station or Otemachi Station
(Basically, you will be working in Minamisunamachi, but you may also be working in Otemachi.)

Please apply from here


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[In-house IT ] desktop support engineer (English required)