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Updated 2021-02-17
Activated 2021-02-08

[In-house IT ] desktop support engineer (English required)

★★ Staff Level

No transfer

Company Name	Employer Teleperformance Japan
Job Type	IT (Other) - IT Help Desk IT (Other) - In-house System Operator
Industry	Outsourcing
Location	Asia Japan Tokyo Chiyoda Asia Japan Tokyo Koto
Job Description	We are looking for a Desktop Support Engineer for in-house IT. Support Engineers work in IT Office to set up PCs for internal users with a defined image. We also provide software updates and bug support for internal users. To be successful as an in-house IT Desktop Support Engineer, you need experience working in in-house IT, extensive knowledge of the Office IT System, problem-solving skills, and high interpersonal skills. What the IT Desktop Support Engineer does • Deploy your PC according to the set procedure • Shipment / return management of client PC • Record shipments / returns • Remotely install / upgrade OS and software • Troubleshoot your PC's Hardware / Software • Troubleshoot basic Network / Connection • Provide 2nd Level support to internal users for issues escalated from our service desk • In some cases, work with Region IT's 3rd Level support team to resolve issues • Participate in globally deployed projects and support smooth expansion in Japan
Company Info	Currently, leaders in their 60s and staff in their 30s are active. [Measures to prevent second-hand smoke] Indoor smoking cessation
Working Hours	9: 00 ~ 18: 00 Or 10: 00 ~ 19: 00 (Saturdays, Sundays, and holidays may occur, and transfer holidays can be obtained)
Job Requirements	* Experience working as a desktop support or other support technician in in-house IT * Knowledge of common operating systems such as Windows / macOS, software applications, and remote connections * Ability to solve complex Hardware / Software problems * Being able to handle overtime work * Excellent interpersonal skills * Excellent written and verbal communication skills * Being able to communicate with overseas support teams in English * ITIL Foundation qualified person (or understand the content) * Multitasking ability * Strong desire to learn and grow as job requirements change. * Customer service oriented * A thorough understanding of the contact center industry
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Native Level
Salary	JPY - Japanese Yen JPY 3000K - JPY 4000K （Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 333.333K *Divided into12month ）
Other Salary Description	Commuting/Transportation Allowance Social Insurance
Holidays	Five-Day Workweek Paid Holidays Congratulatory or Condolence Leave Child-care Leave
Job Contract Period	Contract employee Contract period 3 months * There is a possibility of being promoted to a full-time employee depending on the performance Trial period 6 months
Nearest Station	Minamisunamachi Station or Otemachi Station (Basically, you will be working in Minamisunamachi, but you may also be working in Otemachi.)

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