Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual keyvisual
Updated 2021-02-17
Activated 2021-02-08

[In-house IT ] desktop support engineer (English required)
Automatically translated job page

  • ★★ Staff Level
  • No transfer
Company Name
Employer

Teleperformance Japan

Job Type
Teleperformance Japan
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
Industry Outsourcing
Location Asia Japan Tokyo Chiyoda
Asia Japan Tokyo Koto
Job Description We are looking for a Desktop Support Engineer for in-house IT. Support Engineers work in IT Office to set up PCs for internal users with a defined image. We also provide software updates and bug support for internal users.
To be successful as an in-house IT Desktop Support Engineer, you need experience working in in-house IT, extensive knowledge of the Office IT System, problem-solving skills, and high interpersonal skills.
What the IT Desktop Support Engineer does
• Deploy your PC according to the set procedure
• Shipment / return management of client PC
• Record shipments / returns
• Remotely install / upgrade OS and software
• Troubleshoot your PC's Hardware / Software
• Troubleshoot basic Network / Connection
• Provide 2nd Level support to internal users for issues escalated from our service desk
• In some cases, work with Region IT's 3rd Level support team to resolve issues
• Participate in globally deployed projects and support smooth expansion in Japan
Company Info Currently, leaders in their 60s and staff in their 30s are active.

[Measures to prevent second-hand smoke]
Indoor smoking cessation
Working Hours 9: 00 ~ 18: 00
Or
10: 00 ~ 19: 00
(Saturdays, Sundays, and holidays may occur, and transfer holidays can be obtained)
Job
Requirements
* Experience working as a desktop support or other support technician in in-house IT
* Knowledge of common operating systems such as Windows / macOS, software applications, and remote connections
* Ability to solve complex Hardware / Software problems
* Being able to handle overtime work
* Excellent interpersonal skills
* Excellent written and verbal communication skills
* Being able to communicate with overseas support teams in English
* ITIL Foundation qualified person (or understand the content)
* Multitasking ability
* Strong desire to learn and grow as job requirements change.
* Customer service oriented
* A thorough understanding of the contact center industry
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3000K - JPY 4000K   
(Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 333.333K *Divided into12month )
Other Salary
Description
Commuting/Transportation Allowance
Social Insurance
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Job Contract
Period
Contract employee
Contract period 3 months
* There is a possibility of being promoted to a full-time employee depending on the performance
Trial period 6 months
Nearest Station Minamisunamachi Station or Otemachi Station
(Basically, you will be working in Minamisunamachi, but you may also be working in Otemachi.)
Back

Please apply from here

Apply

This posting is managed by:

Teleperformance Japan

Company Information

Feature Article

Job List

Hot Agent

[In-house IT ] desktop support engineer (English required)

Apply
Like