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Updated 2020-11-25
Activated 2020-11-25

Call Center Manager

  • ★★★★ Manager Level
This posting is managed by:
Recruiter
ACS Japan K.K. / ACS Japan株式会社
Company Name Company is not publicly visible
Job Type
ACS Japan K.K. / ACS Japan株式会社
IT (Other) - IT Help Desk
Location Asia Japan Tokyo

Job Description • Identify areas of improvement and approve operational procedures
• Identify Knowledge from RCAs and document them in the Knowledge base
• Document known errors
• Conduct weekly review calls to create new processes and streamline existing process
• Provide Trainings and assessments on processes
• Participates on the Change management CAB calls to identify and document new processes for new application and Infra service rollouts
Company Info No smoking allowed indoors
Job
Requirements
• Substantial experience in support center or call center operation management.
• Experience in creating /documenting knowledge database, updating and improving it.
• Strong analysis and change management skills
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
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ACS Japan K.K. / ACS Japan株式会社

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