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Updated 2020-11-25
Activated 2020-11-25
Activated 2020-11-25
Call Center Manager
-
★★★★ Manager Level
| This posting is managed by: |
Recruiter
ACS Japan K.K. / ACS Japan株式会社
|
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
• Identify areas of improvement and approve operational procedures • Identify Knowledge from RCAs and document them in the Knowledge base • Document known errors • Conduct weekly review calls to create new processes and streamline existing process • Provide Trainings and assessments on processes • Participates on the Change management CAB calls to identify and document new processes for new application and Infra service rollouts |
| Company Info | No smoking allowed indoors |
| Job Requirements |
• Substantial experience in support center or call center operation management. • Experience in creating /documenting knowledge database, updating and improving it. • Strong analysis and change management skills |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | Depends on experience |
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