Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual keyvisual
Updated 2021-02-22
Activated 2021-02-22

[Occupation inexperienced welcome] Global Customer Success <Language Skills (Japanese and English)>
Automatically translated job page

  • ★★ Staff Level
This posting is managed by:
Chengfu Corporation
Company Name Company is not publicly visible
Job Type
Chengfu Corporation
Customer Service - Customer Support
IT (Other) - Customer Support Engineer
IT (Other) - Other
Industry Telecommunications/Information Services
Location Asia Japan Tokyo Shinagawa

Job Description [Attractive point]
・ You can engage in online payment service projects that are used in dozens of countries around the world.
・ You can get involved with unicorn companies.
・ You can play an active part in a global environment.
・ You can engage in IT and Web services from inexperienced.
・ You can use your language skills (English, Japanese) to improve your career.

[Business description]
We will respond to inquiries (Japanese / English emails and some telephone calls) from customers of foreign-affiliated client companies using the payment service on behalf of the client. In addition to responding to emails, we will also contribute to the success of our clients in Japan, such as being in charge of short-term projects requested by clients and actively proposing solutions to problems in customer responses. By doing so, we aim for the success of all our stakeholders.
The team to which we belong has been highly evaluated among vendors around the world for customer satisfaction, and we will continue to work together as a team to further expand our services. The team is made up of English-Japanese bilingual members from more than nine countries. Client products are updated daily in line with economic trends, so the ability to greedily absorb knowledge with a sense of speed is required.

・ User support
We will answer inquiries by email (Japanese / English). Instead of just answering, we will grasp what the user really wants and make the best proposal from various products. The main users who receive inquiries are corporations. Since the user's business is diverse, we can support from large companies to start-ups while feeling the latest changes in business trends.
・ Project promotion work
We will work with our clients to improve the service by making improvements necessary for the service that can be seen from our daily work and making proposals that will be future measures.
・ Team building
In the future, we plan to expand to a larger team as the service project expands. Everyone is working to grow as a team while taking leadership.

There are technical and specialized contents including coding analysis, but you can start with peace of mind because there is a three-week careful training and an OJT period after that. All the seniors also started from inexperienced. We respond to about 20 cases a day, and sincerely respond to each inquiries to increase engagement with companies that have introduced services.
In the future, we will be able to provide support from a deeper perspective with expertise in inside sales, risk, and safety, as appropriate. Since the work flow is improved every day and the environment changes greatly, it is an environment where individual growth can be felt with a sense of speed.

[Background of recruitment]
◆ Number of people recruited We will continue to recruit for the planned expansion of the team.
◆ Skills required: Japanese and English are required at a high level. Inexperienced occupations are welcome!
◆ Respond to inquiries in both Japanese (80%) and English (20%), project promotion work with clients (English required) * Simply user support will be in a position to take charge of the service's Japanese business expansion project.
◆ Welcome sales experienced people!

[Career path]
In the future, we will provide support from a deeper perspective with expertise in inside sales, risk management, safety, etc. This time, we welcome those who want to utilize their sales experience, especially to strengthen their sales position!
Since the work flow is improved every day and the environment changes greatly, it is an environment where individual growth can be felt with a sense of speed.

Skills gained through work
・ Gain knowledge of Fintech services
・ Acquire a wide range of industry knowledge
・ Gain technical knowledge of Web services
・ Can be involved in the business of global companies
・ Team management skills, etc.
Company Info We are currently developing five businesses, three basic businesses and two next-generation businesses, with the aim of solving issues that arise in the information domain such as the Internet and social media and realizing a thoughtful communication society.

Main products and services
(1) Monitoring: "Tools" and "visual" Internet monitoring 24 hours a day, 365 days a year
(2) School Guardian: Countermeasures for cyber-bullying and back-school sites, net literacy awareness activities
(3) Social app support: Customer support operation agency that boasts a track record of supporting over 1000 apps
(4) Front support: Approach to connect potential customers to customers and online customer service
(5) Chatbot: Customer support service "hitobo" that combines "chat (person)" and "bot (system)"

Revenue model
Service provision fee for system installation and operation services

Major customers
Corporate company that operates services on the Web

In an era where communication is changing drastically due to the development of information technology, our vision is to aim for a society where everyone can easily utilize accurate information, improve communication on the Internet, and have opportunities for information. I want to create a society where people can get fair information. Going forward, we will continue to face new challenges that arise in the process and actively engage in new businesses in order to contribute to society.

[Measures to prevent second-hand smoke]
No smoking in principle (there is a smoking area for smoking only)
Working Hours Basically 9:00 to 18:00 (There is also a pattern starting from 10:00 to 12:00)
* Overtime 10 to 20 hours a month
* During training (about 4 months), only work from 9:00 to 18:00
* Working hours are expected to change and increase in the future.
■ Working days: Shift work 5 days a week (2 days a week)
■ Japanese Skills︓ Those who have work experience in Japan at native level, Japanese test N1 level or higher, or equivalent skills
* Clear, concise, and fluent in reading, writing, and speaking Japanese
■ English skills︓ Business level (TOEIC 800 points or higher) or equivalent skills (currently used, etc.)
■ Basic PC skills, IT literacy
-Touch typing, business email, Excel (to the extent that functions can be examined and used), PPT, Word (create / input)
-IT and net literacy that you can investigate and use what you do not understand
* Many IT tools are used in business.
-Chat communication with slack, skype, etc.

[Welcome conditions]
■ Sales experience is welcome! You can make good use of your sales experience!
■ BtoB response experience (face-to-face, email, telephone, etc.)
■ Experience as a team management and trainer

[Ideal figure]
-Those who can understand the true intentions of the other party, predict and move
-Those who can sympathize with the other person and communicate with compassion
-Those who enjoy working in a workplace that changes and speeds up
-Practical knowledge of technology and those who are comfortable using technology
-Those who are motivated to provide the best customer experience
-Those who can think in order (logical thinking) even for complicated matters
-Those who have the idea of self-responsibility rather than other responsibility

We are looking forward to your application if you have a passion!
English Level Fluent (TOEIC 865-)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K - JPY 4000K   
Other Salary
Annual salary system
* Determined in consideration of experience skills.
* Including special allowance for this project
* No change in conditions during the training period

Fully equipped with social insurance, commuting allowance payment (up to 20,000 yen per month) Kanto IT Software Insurance Association membership, health examination
Holidays Working days: Shift work 5 days a week (2 days a week)
Paid leave, nursing care leave, prenatal and postnatal leave, childcare leave (both men and women have taken), condolence leave
Job Contract
・ Regular employee trial period available (6 months)
Working conditions are the same as for this recruitment.
Nearest Station Shinagawa-ku, Tokyo


Please apply from here



Chengfu Corporation

Company Information

Feature Article

Job List

Hot Agent

[Occupation inexperienced welcome] Global Customer Success <Language Skills (Japanese and English)>