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Updated 2020-11-24
Activated 2020-11-12

Voice Network Engineer
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  • ★★ Staff Level
  • Listed Public Company
Company Name
Employer

Ahead Group

Job Type
Ahead Group
IT (Hardware/Network) - Network Engineer
Industry Banking/Securities
Location Asia Japan Tokyo

Job Description Participates in and plays an active role in project relocation and consolidation on the operation and management of in-house Voice systems, call centers, dealing rooms, head offices, branch office telephones, and maintenance of telephone lines.

・ Design and manage voice system (creating requirement definition, designing document and constructing guidelines)
・ Plan for improvement and maintenance of voice environment (EOS support, security measures, performance improvement, integration, investigation/ evaluation/ execution plan for new technology installation)
・ Work coordination with and outside of the team
・ Supports L2 escalation in the event of voice system failure
Job
Requirements
Work experience
<Required>
・ Experienced in operating or constructing CISCO CUCM and related equipment (CUC, IVR, IPCC, etc.)
・ Experienced in operation and construction of CISCO Telpresence
・ CISCO CCNA or equivalent network skill certified
・ Experienced in operating and building 100 or more lines and free dialing
・ Experienced in the operation and construction of call recording devices
・ Experience in operating and building medium-sized or larger IP PBX
・ Experience in operating and building medium-sized or larger call centers
・ Able to summarize and embody requests from general users and convey work to be carried out
・ Experience in Japanese companies and/or IT department in the financial industry is desirable.


Knowledge / skills / person requirements

<Technical skills>
Required skills
・ CISCO CUCM ・ CUC ・ IVR ・ IPCC etc.
・ NICE / Verint Voice Recording
・ Basic knowledge of Circuits - Analog, ISDN, Tollfree
・ General communication and presentation skills

Expected skills
・ Genesys CC System
・ CISCO Telepresence

English level
Be able to read and write, such as understanding English emails and manuals.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 8000K - JPY 10000K   
Other Salary
Description
Social Insurance
Commuting/Transportation Allowance
Education Training
Holidays Five-Day Workweek
Paid Holidays
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