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Updated 2020-11-27
Activated 2020-11-13

[English required] Technical support needed at large foreign company *Work from home

  • ★★★ Senior Level
  • Women Welcome
  • No transfer
  • No Age Restriction
This posting is managed by:
Recruiter
j Career Co.,Ltd. / 株式会社 j Career
Company Name Company is not publicly visible
Job Type
j Career Co.,Ltd. / 株式会社 j Career
IT (Other) - Customer Support Engineer
IT (Other) - Presales
IT (Other) - Project Manager
Industry Telecommunications/Information Services
Location Asia Japan Tokyo Shinagawa

Job Description We specialise in SE and pre-sales of a technology database for automobiles. Our mission is to increase the number of users by providing cloud-based system installation, configuration, maintenance, system demos, technical support, and training along with sales to corporate development departments.

[Responsibilities]
・ Summary of specifications for each customer of the cloud system
・ Introduction and support of new cloud system to customers
・ Pre-sales training for new and existing customers
・ Product upsell/cross-sell
・ Technical consulting business
・ Seminars and presentations
・ Responding to improvement requests from customers, etc.

We are accumulating all the parts of automobile products as data by thoroughly tearing down (disassembling) the vehicle. We carry out tier-downs several times a year, which is possible for automobile manufacturers, and utilize a large amount of data to provide top-class services around the world. We have a large number of customers both overseas and in Japan. Domestically we have users all over the country.
Company Info We are a French automotive technical information software company. While state-of-the-art automobiles are being developed all over the world, there are many vehicles that cannot be purchased in Japan. We conduct performance experiments and dismantling of the vehicle overseas. The company's role is to provide the latest technical information on vehicles to each company through the web by aggregating cost analysis, 3D scanning, and information on each vehicle and parts into an integrated database.
The French headquarters, which is a global base, was established in 1997. Currently, 80 vehicles are dismantled annually, including technical information on more than 800 models at 7 bases around the world. It has a dismantling scale that even a major automobile manufacturer cannot handle, and despite the domestic expansion from January 2020, there are already 75,000 Japanese customers.
It provides a source of information that will lead to the future electric vehicles that the Japanese manufacturing industry is aiming for, and is indispensable for the future automobile industry and eventually the Japanese manufacturing industry.

[Our customers] BMW / Audi / Ford / Ferrari / Honda / Isuzu / Mazda / Mercedes-Benz / Nissan / Subaru / Suzuki / Toyota, etc.
[Suppliers] AGC / Denso / Panasonic / Aisin / Yazaki / Jatco / Nifco / Asahi Kasei / KOBELCO, etc.
Working Hours 09: 00-17: 00 Break time 60 minutes
Overtime: About 20 to 30 hours a month
Job
Requirements
[Required]
・ About 10 years of SE/IT experience in the automobiles industry (.NET, ASP, C #, Scripting, Azure, Win Server, SQL, Network, Security, authentication system, etc.)
・ Business-level English, and business-level Chinese (preferably)

[Available]
・ In charge of SE/IT at an automobile manufacturer
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 6500K Over   
Other Salary
Description
Complete with social insurance
Full transportation expenses
Education and training
Holidays Two days off a week (Saturdays, Sundays, national holidays)
Summer vacation
Winter vacation
Paid leave 15 days in the first year (7th month ~)
Childcare leave
Job Contract
Period
Fulltime regular employee (trial period is 3 months)
Nearest Station 8 minutes walk from Gotanda Station on the JR Yamanote Line and Toei Asakusa Line
7 minutes walk from Osaki Hirokoji Station on the Tokyu Ikegami Line
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j Career Co.,Ltd. / 株式会社 j Career

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