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Updated 2020-11-17
Activated 2020-10-13

【Executive Support Engineer / Desktop Support Engineer】Working at a foreign-affiliated pharmaceutical company in Osaka

  • ★★★ Senior Level
  • Women Welcome
  • No transfer
  • No Age Restriction
Company Name


Job Type
IT (Hardware/Network) - Server and Machine Operation and Maintenance
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
Industry Outsourcing
Location Asia Japan Osaka Osaka

Job Description BiOS is looking for skilled deskside engineers to join international support team servicing one of our highly regarded Global clients and provide extended standard services as follows:

・Break Fix / swap service
・Request fulfillment
・End- to -end support for all nominated Executive Support users for incidents and requests
・Single point of contact and dedicated technicians on call
・Uniform contact number or option for direct contact on site
・Coverage or on-site support for important VIP events with an agreed number per year
・Globally oriented model to support travel for VIPs
Increased request activity to enable custom activities like personalization, backup, and restore
・Rapid changes to devices, operating systems and applications are possible
・User training and support for changed / new devices or software
・Advice on HW / SW for Executive Support users
・Fulfillment of activity for individual requests
・Handling of non-standardized inquiries, including project support especially for Executive Support users
・Management of the spare parts warehouse for a quick exchange or spare parts service if required
・Updating the asset data
・Maintenance of the Executive Support - specific user manuals
・Remote support via on-call service
・Proactive maintenance and planned incident avoidance in agreed time windows to check device / application problems.
・Preparatory travel support - checking the most important devices for the travel and support of major presentations / meetings in person or remotely
Working Hours Monday to Friday, 8 hours/day
・Highly qualified, professional technicians with advanced technical skills in troubleshooting PC hardware/Software
・Soft skills for daily interaction with the VIPs and ability to develop a relationship with the VIP as a single point of contact.
・Ability to work in a fast paced environment
・Customer focus, kindness, commitment , reliability
・Excellent communication skills
・Fluent in Japanese and English

【Application Process】
STEP. 1 Please apply and attach your up-to date resume
STEP. 2 Interviews (There are two interviews scheduled)
※Telephone or on-line interview is possible.
STEP. 3 Offer will be made to successful candidates
※The dates for interviewing and joining the company are flexible, so feel free to apply even if you are currently employed.
※The hiring process takes approximately 2-3 weeks on average from your application to receiving a job offer.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4000K - JPY 5000K   
Other Salary
Social Insurance
Commuting/Transportation Allowance
Education Training
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Job Contract
Contract employee
*There is fulltime employee promotion system
Nearest Station Osaka Station, JR Line

Please apply from here


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【Executive Support Engineer / Desktop Support Engineer】Working at a foreign-affiliated pharmaceutical company in Osaka